Why doesn't 'paid time off' show as an option under 'select pay item' on timesheet?

Hi @calissem,
 
In creating timesheets, make sure to select an employee from the Whose time are you tracking? field. Then, you'll be able to see the option to select a pay item.
 
I’m adding this article, you can check for different payment types, and you can use it to compensate employees. Refer to this link: Set up time off policy in Online Payroll.
 
If you have any other related concerns. Let us know, we’re here to help.

Is this in TSheets or the normal timesheet that comes from QB Online?  We do not have TSheets and when our employees sign in to fill out their timesheet, putting in PTO isn't an option.  I don't want to have to go through and do this manually every week and figure out who used PTO time and what their new balance it.  Trying to figure out why I put all of the info regarding their allowed PTO and current balance into Payroll if it won't update due to no connection to the timesheet. 

I was told by customer support last night that it isn't supported in regular QB Online... but that was the fourth person I ended up talking to and after a bunch of testing things out.  I'm wondering if they knew that for sure, or just gave up....

Hello there, @calissem.

QuickBooks Online has its own time tracking feature. You can use both Weekly Timesheet and Single Time Activity. Let's turn it on first in the company settings. Here's how:

1. Click on the Gear icon.
2. Select Accounts and Settings.
3. Select Advanced.
4. Check the Add Service field to timesheets and Make Single-Time Activity Billable to Customer boxes.
5. Click on Save.

Additionally, you can read through TSheets Time Tracking. It helps you learn about the key benefits and how it works with QuickBooks. 

Feel free to reply to this post if you need anything else. I'm here to help.

Thank you, but I tried this yesterday and they were already checked on.  Tried turning them both off and back on again to no avail...  Thanks for the thought though.

We also received reports from other users about this, calissem.

We've already informed our engineers about this case, and we're waiting for their updates. I would recommend contacting our Support, so they can add your company information to the list of affected users.

1. Open this article: Support types and hours.
2. Expand the Online Payroll section.
3. Click Start a message in the payroll service you use.

In the meantime, you can enter the number of Paid Time Off hours when creating a paycheck.

Feel free to reach if you have other questions about your payroll.