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mellowwaterpools
Level 1

Why I am redirected to Uber when I click a customer's address? It used to send me directly to Google map...is there a setting I need to change? Thanks for your help!

 
3 Comments 3
Nick_M
QuickBooks Team

Why I am redirected to Uber when I click a customer's address? It used to send me directly to Google map...is there a setting I need to change? Thanks for your help!

Hey there, mellowwaterpools.

 

Thanks for dropping by the Community, I'm more than happy to assist you today, however, before I can, can you elaborate on what's happening exactly, are you using the mobile app on a phone or tablet for example, or are you signing in through a web browser. Also if you could provide me with some screenshots of exactly what's happening that would be most beneficial so I could help you to the best of my ability. 

 

I'm also including a helpful article about troubleshooting the QBO App, just in case that is what you're using. 

 

Thanks in advanced for the additional information and I look forward to hearing back from you. Have a great day.

mellowwaterpools
Level 1

Why I am redirected to Uber when I click a customer's address? It used to send me directly to Google map...is there a setting I need to change? Thanks for your help!

Thank you for your reply. 

I am using the QBO App on my mobile device (Samsung A51). 

I drive to my customers so topically I would go the the menu,  select customer,  choose the specific customer, and when the account comes up,  I would click on the"location" icon which would bring me to Google Map but suddenly,  it takes me to "Uber". 

I don't recall making any change of settings that would create this.  

Thanks for your help!

Candice C
QuickBooks Team

Why I am redirected to Uber when I click a customer's address? It used to send me directly to Google map...is there a setting I need to change? Thanks for your help!

Good evening, @mellowwaterpools

 

Thanks for reaching back out to the Community. Allow me to walk you through some steps to help resolve this Uber problem when trying to use Google Maps to see a customer's location in your QuickBooks Online (QBO) mobile app. 

 

Let's check your default apps within your phone settings to ensure no changes were made there. Here's how: 

 

  1. Launch your Settings
  2. Scroll down and pick Apps
  3. Tap the three vertical dots in the top right-hand corner. 
  4. Choose the Default apps option. 
  5. Click a Default app option. 
  6. Select your preferred default app, then tap the back arrow key to apply changes. 

 

If this doesn't help, I recommend trying out some of our basic troubleshooting steps for the QBO mobile app

 

These steps should do this trick. Let me know if you have any more questions or concerns. I'll always be around to help. Wishing you the best! 

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