Why is there a Delayed payment on my account

Hi RbRentgroup,

I'm here to help you with your concern about your payment. However, I would like to ask for more details about it.

When you say "on my account" are you referring to your payment to your QuickBooks account/subscription? Is this an online payment to an invoice or any form of merchant payment? If not, is this an online bill payment to a vendor?

Thanks in advance.

Why is my payment being held by quickbooks 

Thanks for joining this thread, Lion2021. I can share some information about why a payment would show as held by Intuit.

Intuit periodically reviews payments to benefit everyone involved in the process. Seeing a withheld payment doesn't exactly mean there's anything wrong, just that Intuit's conducting a review into its batch.

When these types of reviews occur, Intuit will notify you through email notifications about what's going on and anything that may be needed to complete our review. The emails are sent to the contact address on file with your QuickBooks Payments account. I'd recommend checking this initially to confirm if there's anything Intuit needs from you to get the review moving forward.

Sometimes there's other things that can occur as well, aside from reviews, to put payments into a Withheld status on an account. For example, if you processed a batch of payments, then Intuit goes to send a deposit of that batch's total into your direct deposit account (DDA), but the bank rejects it back to Intuit for one reason or another (invalid account number, account closed, etc.), Intuit will receive the funds back, put them on your account and hold them until the reject can be fixed. You'll also receive a notification email about this if it ever occurs on your account.

Another possibility is if there's a collections-based issue with a QuickBooks Payments account. In these scenarios, funds will be put on hold and an email will be sent notifying of what's occurring/what needs to be done.

In each scenario, you're more than welcome to also get in touch with our Customer Care team and discuss what's occurring on your account. They'll be able to pull up the account in a secure environment, conduct further research, and discuss what's going on/how to fix it.

If you'd like to discuss your account with them, they can be reached while you're signed in.

Here's how:

1. Use the Help (?) icon.
   
2. Click Contact Us.
   
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
4. Select Start messaging or Get a call.
   

Be sure to review their support hours so you'll know when agents are available.

I've also included a few detailed resources about using QuickBooks Payments which may come in handy moving forward:

• Fix reject issues
• Why are my funds on hold?
• Understanding Payment Holds

I'll be here to help if there's any additional questions. Have a wonderful day!

It is a recurring transaction from a bank account that shows delayed.  What do I do?

I had a recurring payment from a donor on Saturday that showed "delayed".  What do I do?

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