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user75929
Level 1

Why wont they call me??? xxx-xxx-xxxx, I need to talk about my bill doubling in price??? I need a live human. Please

My bill went from $37.80, to $75.60 and I cant get any information on this? I really would like to speak to a human
2 Comments
Fiat Lux - ASIA
Level 15

Why wont they call me??? xxx-xxx-xxxx, I need to talk about my bill doubling in price??? I need a live human. Please

Your discounted period for up to 3 or 6 months might be over and you have to pay the regular rate now. You may open a new QBO account with the same email address and migrate all data from the old one if required.

https:// quickbooks.grsm.io/US
https:// quickbooks.grsm.io/us-promo

 

 

Jen_D
Moderator

Why wont they call me??? xxx-xxx-xxxx, I need to talk about my bill doubling in price??? I need a live human. Please

It's nice top have you here, @user75929,

 

I can get you to the right department to help you with the recent billing statement you received.

 

To get assistance with accounts and subscription billing, I recommend reaching out directly to our Customer Service department. This issue involves account verification and confidential information, which is best handled by our live representatives.

Just a reminder, due to the ongoing COVID-19 pandemic, we have made changes to our operation hours. You can request for a callback from one of our representatives or use our live messaging option from 6:00 AM to 6:00 PM on weekdays and 6:00 AM til 3:00 PM on Saturdays.

 

Use the following steps to get our Support:

  1. Go to the Help menu then select Contact us.
  2. Enter the keyword Account Management and Billing in the What can we help you with? box.
  3. On the next screen, scroll down to the Choose a way to connect with us section.
  4. Choose Start messaging to initiate a discussion with a live agent or Get a call for callbacks.
  5. When using the messaging option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you after filling in the information needed. See this:

 

When you're connected, provide all the information about the renewal mail you received. To learn more about Intuit billing, see the following articles:

 

Let me know how the call goes. I want to make sure you're taken care of, and I'll be right here if you need anything else. Have a nice day!

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