How do I override box 20 on the W2 form? Using Quickbooks Core

Thank you for posting here in the Community, @Bec2. I can provide you with some information about the W-2 forms in QuickBooks Online Payroll.

If you're auto pay and file is turned on, since we file your W-2s for you, you’ll need to contact us to request a correction. We’ll fix it, file a W-2c form with the SSA, and mail the W-2c to your employee. You’ll also receive a copy. The expert you speak with will be able to tell you when you and your employee should expect to receive the W-2c.

Meanwhile, if you've turned off auto pay and file then you'll find the mistake before you file your W-2s. Then you don’t need to create or file a W-2c form. You can follow these steps:

1. Fix the issue with your product.
2. File your W-2 forms as you normally would.

Moreover, if you find a mistake after you file your W-2s, then you need to create and file a W-2c form with the Social Security Administration manually. To do this, see the General Instructions for Forms W-2c and W-3c section in General Instructions for Forms W-2 and W-3. You can fix the issue in your product, then use any payroll reports you need to fill out the W-2c form.

Importantly, there are some things on the W-2 that cannot be fixed after you file your W-2 forms:

• Employee prefix (Mr., Mrs., etc.)
• Employee address
• Business address

For detailed information about this, see this article.

Additionally, if you want to view and print your W-2 forms and send some copies to your employees, you can visit this article: Print your W-2 and W-3 forms.

I appreciate you taking the time to visit us here today, and I look forward to your response. Have a great day ahead!

I do the taxes myself.  I don't need to do a W2c as I have not provided employees with the W2 yet.  Some employees worked in a city that required them to pay taxes for working there.  The city has a longer name and Quickbooks is only using the first 6 letters of the city.  The first 6 letters spell out an actual city, which the employees did not work in that one.  How do I change the "code" quickbooks listed in box 20.  (I don't want to call and stay on hold for 3 hours.  The previous Quickbooks program I used was so much easier.  I was forced to switch to Core.) 

Thanks for getting back to us, Bec2.

I want to make sure your local taxes are reported correctly to your W-2 form.

Here's how: 

1. Click Settings ⚙, then select Payroll Settings.
2. Choose Tax Setup.
3. In the Local Tax Information section, click Tax code to appear on W-2 forms.
4. Update W-2 code, and select OK.

After updating the code, you can now submit the W-2 forms of your employee.

However, if you're unable to add the local tax code, I suggest contacting our payroll support. They have availability to enter the code in a safe environment. 

Here's how to reach them:

1. Click the Help menu in the upper-right hand corner.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Click Get help from a human or Contact Support Team.
5. Select between Send a message, Schedule an appointment, or Get a callback.

You can check out this article for our most updated contact information and scheduled hours: Support hours and types.

Visit this article for future reference on how boxes of W-2 forms work in QBO: W2 form boxes explained.

We're always here if you have other questions when working with your tax forms. Have a great day!

I'm beginning to wonder if anyone in Quickbooks there is trained in Core.  As I stated above, there is no section for Local Tax. This is soooooo frustrating!!!!!