Has the West Virginia unemployment base wage limit been updated yet? My Quickbooks is still incorrect.

Hello there, jminger. I'm delighted to provide information about how to get the latest payroll updates in QuickBooks Desktop (QBDT).

The West Virginia Unemployment Insurance Tax Rates will be automatically updated in QuickBooks through Payroll Tax Table Updates. That said, you will need to wait for the latest updates from QuickBooks and your state tax agency to have the latest and most accurate rates and calculations.

While we don't have a specific timeframe for when this update will be implemented, I recommend updating your tax table to the latest release so you'll always have the latest features and fixes if you haven't already. In case you don't have the latest payroll update, you can follow these steps to update it:

1. Go to the Employees menu. Then, click Get Payroll Updates.
2. Select the Download Entire Update checkbox.
3. Tap Update, and then a window appears when the download is complete.

On the other hand, check out this article to help track your payroll and employee expenses in QBDT: Customize payroll and employee reports. This will help you focus on the most essential information for your business.

Please keep me posted if you still have questions or concerns about managing your payroll transactions in QBDT. I'll be here to lend a helping hand. Have a great day ahead!

 We have already downloaded the entire payroll updates and this has not fixed the West Virginia Unemployment wage threshold from $9,000 to the new $9,521.  This was released by the WV Unemployment department on December 6, 2023, so why has Quickbooks not updated their records yet?  Quickbooks should allow individuals to change this threshold number as this has happened in 2022 and never did get fixed on our payroll.  Is there anyway we can override the $9,000 and input the correct amount of $9,521?

Hello, @jminger.

We understand how crucial it is for you to receive the latest payroll updates in QuickBooks Desktop (QBDT). We recognize the inconvenience this may have caused and want you to know that we genuinely care about your experience.

Although we are unable to update the amount to $9,521 from the existing amount of $9,000 at this moment, we are continuously working on improving our systems to provide better services to our customers. We don't have any specific timeframe for the implementation of this update, but as soon as we have any information, we will update you accordingly.

Moreover, I'll include an essential article that provides timely payroll updates for QBDT Payroll subscribers: Get latest payroll news and updates in QuickBooks Desktop Payroll.

I'm available to assist you with any questions you may have regarding payroll updates in QBDT. Please share your queries by leaving a comment below, and I'll do my best to provide you with the most helpful answers.

Please let us know as soon as possible when the West Virginia Unemployment wage threshold has been fixed.

When will update be provided.  This is unacceptable.

Sorry I am trying to ask "Kevin".  New here.

Hello there, @JLH1.

Allow me to join this thread and address your concern with the West Virginia Unemployment Insurance Tax rates updates.

As provided by my colleagues, Kevin_C and ArielI above, we don't have a specific timeframe for when will the updates be implemented. You can update your payroll tax table in the meantime to have the latest features and fixes.

I'll add this resource again to keep you updated on the latest payroll:  Get the latest payroll news and updates in QuickBooks Desktop Payroll.

If you have any other payroll-related questions, please feel free to comment below. I'll return here as soon as I can to help you again. Thanks for dropping by.

I have the same issue, along with every other WV employer.  Please provide the ticket # that has been assigned to this issue so that we know someone is working on it.

Thank you,

Hi there, @mo1822. I’ll lay out a way to get West Virginia Unemployment Insurance Tax rates updates in QuickBooks Desktop (QBDT).

My colleagues are correct that we’re unable to provide a specific timeframe for when will be the update available in the product. However, if you need frequent updates from it, I recommend contacting our Payroll Support Team.

Since the Community is a public forum, actively checking these cases for you requires you to provide your sensitive information and other confidential data for verification. Contacting our phone support would be the best option. With that, you can refer to the steps below on how you can reach out to them:

1. From your QuickBooks Desktop account, click the Help menu at the top.
2. Click the QuickBooks Desktop Help menu and select Contact Us.
3. Provide information about this concern in the search box, then select Continue.
4. Sign in to your Intuit account and tap Continue. Afterward, select Continue with my account.
5. Please enter the code that will be sent to you via email and select Continue.
6. From there, could you select how you want to connect with us? It’s either to chat with us or Have us call you.

On the other hand, you can refer to this article for their support hours and schedules to contact them at your convenience. This article also includes their contact number at the bottom of the page: Contact Payroll Support.

I am grateful for your understanding as we collaborate on this task. Rest assured that I am available to assist you at every stage of the process. If you require any additional support with QuickBooks-related tasks, please don't hesitate to post them here by adding comments below. Stay safe and take care!

Hi:

I’ll lay out a way to get West Virginia Unemployment Insurance Tax rates updates.

OK can you lay out the way to get this corrected please?   I have downloaded the latest payroll update.  

I appreciate you giving us an update, JLH1.

I'll walk you through the steps for updating your SUI rate manually. 

Here's how:

1. Go to the Lists menu and select Payroll Item List.
2. Double-click [state abbreviation] - Unemployment Company.
3. Click Next until you reach the Company tax rates window.
4. Enter the correct rates for each quarter.
5. Select Next, then Finish.

If the issue persists, I would suggest contacting our Payroll support. They possess the necessary tools to rectify it on your behalf.

In addition, I'm adding this article to assist you in finalizing this year's payroll and preparing for the next for reference: Year-end checklist for QuickBooks Desktop Payroll.

Keep me posted if you need further assistance updating SUI in QuickBooks. I'll be here to provide you with the support you need.

This does NOT fix the West Virginia Unemployment wage base threshold!  The threshold can only be changed by Intuit, not manually.  The wage base threshold went from $9,000 to $9,521.  Intuit needs to get this fixed ASAP as all payrolls are calculating the unemployment tax per employee incorrectly.  This is very frustrating that no one at Intuit seems to care or understand how to fix this.

Thank you for bringing this to our attention, @jminger. 

It's not the kind of experience we want you to have with the West Virginia Unemployment wage base threshold in QuickBooks Desktop (QBDT). I understand the importance of getting this issue resolved as soon as possible to ensure accurate payroll calculations.

You can follow the suggestion provided by Kevin_C above which is to wait for the latest updates from QuickBooks and your state tax agency to have the latest and most accurate rates and calculations. Here's how to get the latest tax table update in QuickBooks Desktop Payroll to have accurate rates and calculations for federal and supported state taxes, payroll tax forms, and e-file and e-pay options.

In the meantime, it may be helpful to contact our Customer Support team to see if they can adjust the threshold on their end using their secure tools. 

 You can follow the steps below on how to reach them:

1. From your QuickBooks Desktop account, click the Help menu at the top.  
2. Select QuickBooks Desktop Help.
3. Provide some information about this concern on the search box.
4. Click the Contact Us link at the bottom of the window. 
5. You'll now be provided with a few support options.  

For additional details on the different types of support we provide and their availability, see this article: Contact QuickBooks Desktop support.

If you have any further concerns or questions about payroll taxes or anything else, please don't hesitate to reach out to us by leaving a reply below. Keep safe, and have a wonderful day!

I am having the same issue.  I also had the same issue in 2022 as well and had to make manual adjustments to the unemployment deducted from paychecks.  I do not understand why this can't be updated in a payroll update.  Without making manual adjustments, Quickbooks will also generate an incorrect quarterly wage report for WV.  This program/payroll subscription costs way too much to have to make adjustments manually to compensate for the missing payroll update.