Quickbook online sales tax center is not responding, It doesnt show my payment history nor it it allows me to click on any fields

I have information to share with you regarding the Sales Tax Center, @sales292.

Upon checking, there's an ongoing investigation about the unresponsive Sales Tax Center. Our product engineers have been notified and are now working on a fix. Thus, I recommend contacting our support team. This way, you'll be added to the list of affected users. Once the solution is available, an email notification will be sent to you.

Here are the steps to contact us:
 

1. Sign in to your QuickBooks Online account.
2. Go to Help (?).
3. Select the Search tab, then click on Contact Us.
4. Choose a way to connect with us:
5. • Start a chat with a support expert
   • Get a callback from the next available expert

Please be guided that for Plus, Essentials, and Simple Start subscriptions, support will be available Monday-Friday from 6 AM to 6 PM PT and Saturday from 6 AM to 3 PM PT. If you're using the Advanced version, the assistance is at any time and any day.

You might want to check this article to learn more about recording, adjusting, and deleting sales tax payments in the Tax Center: Manage sales tax payments in QuickBooks Online.

We appreciate your patience. Feel free to reach us again if you still have other concerns related to sales tax. We'll be here to help you. 

If you use another browser, it might help you. I used Edge and was able to see the Sales Tax Center and proceed normally. 

Dear Representaive, 

Thank you for the update.  I also had trouble using the "Sales Tax Center" for days using Google Chrome and Mozila.  I was able to get the transaction detail I needed another way, but I struggles for days trying to contact Intuit.  

The call back did not work and the chat waiting went on for hours.  Needles to say I could not stare at the screen waiting for the chat to become availble.  Is there a posting board of current issue with Quickbooks online?

It would be nice to know the current issues and updates about the issues. 

Thank you for your help, Jeremy  

I had the same issue, try Microsoft Edge

Welcome to the Community, @JeremyFR1 and @sales292.

Thanks for letting us know of your concerns. Let me address them separately.

The investigation of the issue on the sales tax center has been resolved. Since the issue is still happening on your end, I recommend contacting our support team to ask for further assistance regarding your issues. They have the necessary tools to help you further with your sales tax concern.

To get in touch with a human support representative, please follow these steps: 

1.  Open the Help menu and select the Talk to a Human option. 
2.  Provide a brief description of your issue and concern in the text field, and then click Enter. 
3.  Select the I still need a Human option and click on Contact Us to connect with our live support team. 
4.  Finally, select the Get a callback option.

To avoid any inconvenience, please note that support is available for Plus, Essentials, and Simple Start users from Monday to Friday, 6 AM to 6 PM PT, and on Saturdays from 6 AM to 3 PM PT. For users of the Advanced version, assistance is accessible 24/7. 

Currently, the posting board for updates and issues is unavailable. You can still stay informed by contacting our support team. They can add you to the list of affected users, which will allow you to receive email updates on any issues.

Additionally, I'm including this article on how to record, adjust, and delete sales tax payments in the tax center: Manage sales tax payments in QuickBooks Online.

Feel free to ask us any questions about sales tax by commenting on this thread. We are available at all times. Good day to both of you.

The sales tax center is not working for me either. I tried different browsers. Seems like this has been going on awhile... When will there be a fix? 

MM

I understand the importance of resolving the Sales tax issue, MM.

I've checked our records and found that the investigation has been closed and resolved. Since you're still experiencing the same thing, I recommend contacting our Customer Support Team for further assistance. Once connected, you can request a screen-sharing session so they can check your account.

Here's how:

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click, I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a Callback.
   

Once fixed, record your sales tax payments and reconcile your account to maintain financial data accuracy.

We appreciate your patience regarding this matter. Feel free to reach out here in the Community for any other sales tax or QBO transaction concerns. I'm always ready to help.

I am still having the issue too. Its not resolved

It can be challenging when we encounter unexpected situations like this, @ballardwater. Thank you for bringing this to us. 

Upon checking, the investigation about the sales tax center issue has been resolved. Since you're still experiencing the same problem, we can perform some basic troubleshooting steps to determine if it's a browser-related issue. 

Your web browser's cache stores website files on your computer to help the site load faster on future visits. However, it can also get outdated over time, leading to difficulties in accessing websites. Thus, we have to open your QBO account on an incognito window. Doing so will prevent the browser history from being saved.  

Please refer to the following keyboard shortcuts based on your browser type:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If the private browsing session works, clear the browser's cache to allow the system to restart. This task is also possible in other supported, up-to-date browsers. Clearing the cache will reboot the system, allowing you to work with a clean slate. 

However, if the issue persists, I recommend contacting our Support Team. They have resources to guide you in finding the cause of this issue in a secure environment. 

Here's how: 

1. Go to the Help icon and select the Contact Us button. 
2. From the What can we help you with? field enter a description of your situation. 
3. Select how you want to connect with us: 

• Have us call you - Get a call from a support expert.
• Chat with us - Start a conversation with a support expert.
  
  

To ensure you'll reach our support team, check out their support hours to determine their availability. 

Moreover, I've added this article about how to record, adjust, and delete sales tax payments in QBO: Manage sales tax payments in QuickBooks Online. 

Please let me know if you have follow-up concerns about accessing the sales tax center in QBO. Stay safe always!  

A new case has been opened as for many this hasnt been resolved. 

Your automatic responses are not helping anyone here. It is 12/06/2023, and the issue seems to come and go, and right now it isn't working. So no... it is not resolved. I am sorry if this comes off snarky, but it is frustrating. We are being pushed to use QuickBooks Online more and more, and there is so much about it I do not like.

I hear your sentiments, @Carrie G 93535. I can imagine how important it is to receive timely and effective support when you need it.
 

Please know that we have a  recent ongoing investigation about the Sales tax center issue. Rest assured, our product engineering team is working diligently to find a resolution as quickly as possible. In the meantime, I suggest reaching out to our support team so you'll be added to the list of affected users. This way, you'll be updated about the progress of the investigation.

You can follow the steps provided by my peer above, Erika_K on how to contact them or get in touch through our website.

To ensure you receive timely assistance, please be aware that support is available for Plus, Essentials, and Simple Start users from Monday to Friday, 6 AM to 6 PM PT, and on Saturdays from 6 AM to 3 PM PT. For Advanced version users, assistance is accessible 24/7.

After the issue has been resolved, it's important to record your sales tax payments and reconcile your account to ensure the accuracy of your financial data.

We appreciate your patience in this matter and we hope to have an update soon. If you have any other concerns about sales tax or QuickBooks Online transactions, leave your reply below. The Community team always has your back.

This is beyond frustrating.  Numerous phone calls and live chat sessions just to be told we know it's an issue and we are working on it.  This has been going on for months with no end in sight, and zero sense of urgency or concern from Intuit.  As a Mac user I'm also stuck because I can't even export my data without using a Windows version, which I clearly don't have.  They forced us away from desktop to online, and then made it so there's no way to go back.   

Carrie. I use Quickbooks online and my sales tax center has not been working for over a month. They are still trying to resolve. Its crucial to get this fixes asap and I have not even been sent updates. 

I am not even getting updates as I was told I would get. After my chat or phone call ends, I have to contact yall again and go through the whole process for yall to try to fix before you tell me its an ongoing issue.

Can we please get an update on the sale tax center issue? It has been over a month and mine still isn;t working. With EOY accounting coming up, this needs to be fixed.

Hello, basil1234. I understand that resolving the issue is of utmost importance to you.

Upon checking with my tools, I have found that our technical team is still investigating the issue with the sales tax center not responding. We have been closely monitoring the situation and have identified the root cause of the problem. Our team is currently working on implementing a fix to resolve the issue as soon as possible. We apologize for any inconvenience caused and appreciate your patience while we work to resolve this matter.

To stay informed about the investigation's progress, please get in touch with our Technical Support Team. They can add you to the list of affected users. Once added, you will receive timely updates via email or SMS regarding the status of the investigation. This will help you keep track of any updates or changes that may come up and ensure that you're always in the loop. 

1. At the top right, click the Help icon.
2. Choose the Assistant section.
3. Type your concern in the Type Something field.
4. Click Talk to a human.
5. Hit, I still need a human.
6. Press the Get help from a human.
7. You'll be routed into the How can we help? Page. Then, choose a way to connect with us: Start a chat or Get a callback.

To streamline your communication with our representative, please provide them with the investigation number INV-96284.

I've added some resources that might come in handy for tracking and managing sales tax in QuickBooks:

• Use automated sales tax on an invoice or sales receipt
• File your sales tax return and record tax payment in QuickBooks Online

We appreciate your patience and understanding as we work diligently to resolve this issue quickly. If you have any further questions or concerns, please get in touch with us. Have a great day!

Ditto over here. Since October 2023, I have needed to take extraordinary measures outside of Quickbooks to formulate accurate reports to file monthly sales taxes. Also, I have been unable to enter the sales tax amounts paid because of a system error. It has been burden.

I postulate the following to the Quickbooks engineers or to whom it may concern:

Why not restore or revert the tax center programming to August when there were no detrimental tax center issues, until you can debug the new? The current tax center state has resulted in significant adverse effects. With a new tax season quickly approaching, a different strategy may need serious consideration.