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Level 1

Help Chat Window

The help chat window won't stay closed.  It reopens itself immediately after closing it.  Suggestions?

Solved
Best answer December 03, 2020

Best Answers
QuickBooks Team

Help Chat Window

This isn't the impression we want you to have when contacting our support team, @hat.

 

Due to the high volume of calls and chat requests, the waiting time can reach up to 35 to 45 mins. We also have limited staff due to the pandemic. Rest assured, you'll be taken care of immediately once you can get hold of a live person. 

 

If you still wish to reach our support team, feel free to check this article for the details: Contact TSheets support.

 

Meanwhile, I'll be adding this Community resource in case you've got other QuickBooks concerns such as setting up payments, managing your income and expenses, running reports, etc. Please refer to this article for more details: Help articles.

 

You can always reach out to us here in the Community if you have other QuickBooks related concerns. We're here to help you get back to business. Take care, and enjoy your day.

View solution in original post

9 Comments
QuickBooks Team

Help Chat Window

Nice to have you in the Community space, @hat.


To get around this issue, I’d recommend logging out and logging in to your TSheets account to refresh and update the connection.

 

If the issue persists let’s log in to your account on a private window (incognito). There are times that the browser is full of frequently-accessed pages that can causes unusual behavior.

 

Using a private window doesn’t store any data. Thus, this helps us determine if this is a browser cache issue. To start, you can follow these keyboard shortcuts depending on the browser you’re using.

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Option + P

Once in via a private window, try to check if the chat window reopens itself. If it doesn’t, then we’ll need to clear your browser’s cache. This will delete all data and make your browser to function efficiently.

 

If the issue persists, try using other supported browsers. That way, we can verify if this is a browser-integrated issue.
 
Let me know if there’s anything else I can help you in managing your TSheets. I’ll be around to help you. Keep safe!

Level 1

Help Chat Window

Thank you for your response.  The problem does not persist with incognito browsing.  However, it does not go away after clearing the cache.  Also, the problem is still happening with other supported browsers.

Moderator

Help Chat Window

I appreciate you for trying the steps shared by my colleague, hat.

 

At this time, I recommend reaching out to our Phone Support team. We have agents there that can do a screen share with you and verify the issue further.

 

Here's how you can contact them:

 

  1. Click the ? Help button.
  2. Enter Talk to a human.
  3. Enter The help chat window won't stay closed.
  4. Select I still need a human.
  5. Click Contact us.

 

If you have some How do I concerns, you may visit our Help page. We have articles there that have detailed information to resolve your queries.

 

I'm just a post-away if there's anything that I can help. Keep safe!

Level 1

Help Chat Window

Those options are not available.  When I call the help line I'm told that the wait time will be 35 to 45 minutes.  I've already left several messages.  I'm done.  In 45 minutes I can find a new timesheet program.

QuickBooks Team

Help Chat Window

This isn't the impression we want you to have when contacting our support team, @hat.

 

Due to the high volume of calls and chat requests, the waiting time can reach up to 35 to 45 mins. We also have limited staff due to the pandemic. Rest assured, you'll be taken care of immediately once you can get hold of a live person. 

 

If you still wish to reach our support team, feel free to check this article for the details: Contact TSheets support.

 

Meanwhile, I'll be adding this Community resource in case you've got other QuickBooks concerns such as setting up payments, managing your income and expenses, running reports, etc. Please refer to this article for more details: Help articles.

 

You can always reach out to us here in the Community if you have other QuickBooks related concerns. We're here to help you get back to business. Take care, and enjoy your day.

View solution in original post

New Member

Help Chat Window

I need refund. Canceled subscription over a month ago but money is still coming out my account. Why is this?

New Member

Help Chat Window

Subscription canceled over a moth ago but I'm still paying. Y?

Level 1

Help Chat Window

Dear sir 

Customer Id No. [removed] 

The Issue is we have to resubscribe. We done The Payment & Amount Also Detected But Not Subscribed 

Please Solve The Problem 

QuickBooks Team

Help Chat Window

Hello, 517711935. 

 

This is not the kind of service we want you to experience. I'm here to ensure that you'll be able to resubscribe again in QuickBooks. Since in Community, we have limited access to your account. I suggest contacting our customer support team. This way, one of our representatives will be able to pull up your account in a secure session and help you with your subscription issue. 

 

To contact our support team, here's how: 

 

  1. Sign in to your QuickBooks Online company. Then click Help (?).  
  2. Click Talk to a human.  
  3. Choose Talk to a human.  
  4. Enter your concern.  
  5. Tap Contact us. Then choose Get a callback.    

 

Just a heads up, due to the pandemic we have limited staffing. To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: ​​Support hours and types.  

 

I've also added these articles about subscription and billing information:  

 

  

It'll be always my pleasure to help if you have any other questions. I'll be keeping an eye for your response. Have a great day!

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