Hi there, lindsayblythe. Thanks for reaching out and providing detailed information about your concern.
Once you purchase QuickBooks Desktop Enterprise subscription using the Monthly Payment Plan or QuickBooks Desktop Enterprise with cloud access, its support with cloud access is provided by Right Networks.
To verify if you're paying hosting multiple times, I recommend reaching out to our Customer Care Team. They have the tools to pull up your account in a secure environment and check your concerns related to billing which I'm unable to do here since this is a public forum.
To reach them, here's how:
- Open QuickBooks.
- Go to the Help menu at the top.
- Select QuickBooks Desktop Help.
- Type Contact Us in the search box. Then, click on Contact Us at the bottom.
- Select the way you wish to connect with support.
You can also check out this link for more information: Contact QuickBooks Desktop support. Ensure to review their support hours, so you'll know when agents are available.
To know more about QuickBooks Desktop hosting and multi-user mode, see the below articles:
If you have any other concerns or questions with your company file hosting, let me know by adding a comment below and I'll be happy to help.
