Thanks for following up with the thread, Lisa_C.

I've reviewed our ongoing investigation about Payroll set up Error 2023 Code 05396 40000 appearing when trying to use the setup wizard and can confirm it's been resolved as of today.

If you're still encountering the crash and/or error message when trying to use your setup wizard, our Product Investigations team initially recommends confirming you're using the latest software and tax table updates, then restarting your computer once you've confirmed you're up-to-date.

Here's how:
 

1. In the top menu bar, go to Help, then Update QuickBooks Desktop.
2. Click Update Now.
3. Hit Get Updates.
4. Close and reopen QuickBooks to install your update.
5. In the top menu bar of QuickBooks, go to Employees, then Get Payroll Updates.
6. Click Download Entire Update.
7. Select Update. A window will display when your download's complete.
8. Once you've confirmed QuickBooks and the payroll service you're using are up-to-date with their latest releases, restart your computer the issue is occurring on.
9. After the computer has booted back up, run QuickBooks and try accessing your setup wizard again.

In the event you continue encountering the error or crash after performing the above-mentioned troubleshooting steps, you'll want to get in touch with our Customer Care team and reference the investigation's case number (INV-97468). They'll be able to pull up your account in a secure environment and look into reopening our investigation, or creating a new one if necessary.

I've also included a couple detailed resources about keeping your QuickBooks products up-to-date with their latest releases which may come in handy moving forward:
 

• Update QuickBooks to the latest release
• Get the latest tax table update

If there's any additional questions, I'm just a post away. Have a lovely Monday!