Solved: Re: Error when trying to access Payroll Setup

ShaniamarieC · ‎January 07, 2024

Greetings.

I understand that you're facing some challenges with setting up QuickBooks Desktop (QBDT) Payroll, and this isn't the kind of experience we want you to have. It is essential for me to help you resolve this issue. Since you have me, I will transmit an idea to complete your task and enable you to utilize the program. This can help in aiding your task and will allow you to use the available features of the program without any hassle.

There is still an ongoing investigation regarding the QBDT 22/23 Payroll setup crash Error when going to the payroll setup wizard after getting the latest QBDT product update. Payroll set up Error 2023 Code 05396 40000 (INV-97468). The best course of action we can take in the meantime is to reach out to our Customer Support Team and ask them to add you to the list of affected users. You will receive email updates and get notified once it's resolved.

Here's how to Contact Support:

Contact QuickBooks Desktop (Windows)

Open QuickBooks.
Go to Help, then select QuickBooks Desktop Help/Contact Us.
Select Contact Us.
Give a brief description of your issue, then choose Continue.
Sign in to your Intuit account, select Continue, and then Continue with my account.

If you don't already have an account, make sure to Create a new account.

We'll email you a single-use code. Enter your code and select Continue.

If you have more than one account, select the account you want to use and then Continue.

Select to chat with us or Have us call you.

Phone support may be limited due to volume.

For more detailed information, you can check this article: Contact QuickBooks Desktop Support. Moreover, please check the supporting hours to know when the agents are available.

I'll be sharing this article with you if you wish to learn the info needed and the process behind how to set up your new QuickBooks Desktop Payroll Enhanced: Get started with QuickBooks Desktop Payroll Enhanced.

You can always get back to us if you have other concerns or questions about QuickBooks Desktop Payroll Setup. We'll make sure to respond as soon as we can. Keep Safe always!

Michelle1230 · ‎January 08, 2024

There was a payroll update this morning and I believe the issue is corrected. I was able to go into the "Manage Filing Methods" section without an error message... so far so good.

ErikaGBI · ‎January 08, 2024

This is NOT the error we all are receiving - so please expaling how you 'Fix" applies to THIS problem???!!

Kurt_M · ‎January 08, 2024

Hello there, Erika.

We want to ensure we're providing you with the details you need to get through your current situation. That said, can you tell us more about what you've experienced? Or do you have a specific error message? This way, we can get back to you and provide the necessary steps to accomplish your task.

Feel free to visit us here in the Community or comment below so we can respond as soon as possible. Keep safe.

Lisa_C · ‎January 08, 2024

Kurt,

As in this thread's previous comments, the problem is still "QBDT 22/23 Payroll setup crash Error when going to the payroll setup wizard after getting the latest QBDT product update. Payroll set up Error 2023 Code 05396 40000"

sarahOH · ‎January 08, 2024

Quickbooks Support- how are you suggesting that your customers run payroll while their tax rates are incorrect and they arent able to update them? What is your payroll solution in the meantime?

ZackE · ‎January 08, 2024

Thanks for following up with the thread, Lisa_C.

I've reviewed our ongoing investigation about Payroll set up Error 2023 Code 05396 40000 appearing when trying to use the setup wizard and can confirm it's been resolved as of today.

If you're still encountering the crash and/or error message when trying to use your setup wizard, our Product Investigations team initially recommends confirming you're using the latest software and tax table updates, then restarting your computer once you've confirmed you're up-to-date.

Here's how:

In the top menu bar, go to Help, then Update QuickBooks Desktop.
Click Update Now.
Hit Get Updates.
Close and reopen QuickBooks to install your update.
In the top menu bar of QuickBooks, go to Employees, then Get Payroll Updates.
Click Download Entire Update.
Select Update. A window will display when your download's complete.
Once you've confirmed QuickBooks and the payroll service you're using are up-to-date with their latest releases, restart your computer the issue is occurring on.
After the computer has booted back up, run QuickBooks and try accessing your setup wizard again.

In the event you continue encountering the error or crash after performing the above-mentioned troubleshooting steps, you'll want to get in touch with our Customer Care team and reference the investigation's case number (INV-97468). They'll be able to pull up your account in a secure environment and look into reopening our investigation, or creating a new one if necessary.

I've also included a couple detailed resources about keeping your QuickBooks products up-to-date with their latest releases which may come in handy moving forward:

If there's any additional questions, I'm just a post away. Have a lovely Monday!

IMVIZE · ‎January 08, 2024

This appears to have worked for me. Thank you!

AileneA · ‎January 08, 2024

You're welcome, IMVIZE.

I'm happy that my colleague's steps work for you. If you have any additional queries, you can always contact us.

Have a great day!

spcc · ‎January 09, 2024

They have fixed the problem. Updated and all is working now, and I am able to access payroll setup. Thanks so much for your help.

JeanG · ‎January 16, 2024

I just spoke to QB customer support about investigation's case number (INV-97468) because I am getting the same error as the original poster even after going through the suggested steps. Customer support said the problem is still be worked on and the hope to have it fixed this week. Today is 1/16/24.

Nicole_N · ‎January 16, 2024

It's sad to hear that you're still experiencing the same error despite following the suggested steps, @JeanG.

Please know that we are aware of the urgency of getting this resolved right away. Based on our records, the investigation (INV-97468) is already closed. In your case, I recommend reaching out to our Phone Support team again.

I know that you've already gotten in touch with them, but it's the best we can do right now given that they have all the tools to look at your account securely through screen sharing to more precisely pinpoint the difficulties you've been experiencing when doing a payroll setup.

Once the error is fixed, you can review this reference on how you can set up payroll successfully: Get started with QuickBooks Desktop Payroll.

Keep me posted on how it goes in the comments below. I want to ensure this is taken care of.

lilavalv · ‎April 10, 2024

So what happened with this? I am having trouble opening my payroll forms. After long hours of going from one tech to another I was told I was using an older version of payroll that was discontinued and that I needed a new one. Bundled it with our enterprise for an extra $5700 and can’t get payroll setup without crashing and still don’t know if my payroll forms will open.

DivinaMercy_N · ‎April 10, 2024

I know how difficult it is to have a function not properly working the way it used to before, @lilavalv. I'll share additional steps to help you set up your payroll in QuickBooks Desktop (QBDT).

To start, let's make sure that your QBDT program is updated to the latest release to ensure you have the recent components and fixes as well as your payroll tax tables.

Once done, attempt to set up your payroll again.

If the issue persists, I highly recommend getting in touch with our Technical support team again. I know that you've already contacted them, however, they are the only ones who use specific tools to further check your account and verify the cause of why you're unable to open the forms and set up your payroll.

I've added this helpful resource that you can access for additional troubleshooting steps when fixing payroll issues: Fix error codes 00000 XXXXX in payroll setup.

We're always open 24/7 if you have any other questions about setting up your payroll, please don't hesitate to leave a reply below. I'm always here ready to lend a hand. Have a good day.

generalprogressivesystem

I'm getting the same error

<Name>Exception String 0</Name>

<Value>System.Exception: exception thrown in background task at Intuit.QuickBooks.Payroll.Shared.Util.IndeterminateProgressWorker.DoWorkInternal(String initialProgress) at Intuit.QuickBooks.Payroll.Shared.Util.IndeterminateProgressWorker.DoWorkOut(String initialProgress) at DAM.UPSFactory.RunPayrollInterview()</Value>

I also spent hours on the phone with no fix. PLEASE HELP

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Error when trying to access Payroll Setup

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Error when trying to access Payroll Setup

Error when trying to access Payroll Setup

Error when trying to access Payroll Setup

Error when trying to access Payroll Setup

Error when trying to access Payroll Setup

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Error when trying to access Payroll Setup

Error when trying to access Payroll Setup

Error when trying to access Payroll Setup

Error when trying to access Payroll Setup

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