There was a payroll update this morning and I believe the issue is corrected.  I was able to go into the "Manage Filing Methods" section without an error message... so far so good.

This is NOT the error we all are receiving - so please expaling how you 'Fix" applies to THIS problem???!!

Hello there, Erika.

We want to ensure we're providing you with the details you need to get through your current situation. That said, can you tell us more about what you've experienced? Or do you have a specific error message? This way, we can get back to you and provide the necessary steps to accomplish your task.

Feel free to visit us here in the Community or comment below so we can respond as soon as possible. Keep safe.

Kurt,

As in this thread's previous comments, the problem is still "QBDT 22/23 Payroll setup crash Error when going to the payroll setup wizard after getting the latest QBDT product update. Payroll set up Error 2023 Code 05396 40000"

Quickbooks Support- how are you suggesting that your customers run payroll while their tax rates are incorrect and they arent able to update them? What is your payroll solution in the meantime? 

This appears to have worked for me.  Thank you! 

You're welcome, IMVIZE. 

I'm happy that my colleague's steps work for you. If you have any additional queries, you can always contact us.

Have a great day!

They have fixed the problem. Updated and all is working now, and I am able to access payroll setup. Thanks so much for your help.

I just spoke to QB customer support about investigation's case number (INV-97468) because I am getting the same error as the original poster even after going through the suggested steps. Customer support said the problem is still be worked on and the hope to have it fixed this week. Today is 1/16/24.

It's sad to hear that you're still experiencing the same error despite following the suggested steps, @JeanG. 

Please know that we are aware of the urgency of getting this resolved right away. Based on our records, the investigation (INV-97468)  is already closed. In your case, I recommend reaching out to our Phone Support team again.

I know that you've already gotten in touch with them, but it's the best we can do right now given that they have all the tools to look at your account securely through screen sharing to more precisely pinpoint the difficulties you've been experiencing when doing a payroll setup. 

Once the error is fixed, you can review this reference on how you can set up payroll successfully: Get started with QuickBooks Desktop Payroll.

Keep me posted on how it goes in the comments below. I want to ensure this is taken care of. 

So what happened with this? I am having trouble opening my payroll forms. After long hours of going from one tech to another I was told I was using an older version of payroll that was discontinued and that I needed a new one. Bundled it with our enterprise for an extra $5700 and can’t get payroll setup without crashing and still don’t know if my payroll forms will open. 

I know how difficult it is to have a function not properly working the way it used to before, @lilavalv. I'll share additional steps to help you set up your payroll in QuickBooks Desktop (QBDT).

To start, let's make sure that your QBDT program is updated to the latest release to ensure you have the recent components and fixes as well as your payroll tax tables. 

Once done, attempt to set up your payroll again. 

If the issue persists, I highly recommend getting in touch with our Technical support team again. I know that you've already contacted them, however, they are the only ones who use specific tools to further check your account and verify the cause of why you're unable to open the forms and set up your payroll. 

I've added this helpful resource that you can access for additional troubleshooting steps when fixing payroll issues: Fix error codes 00000 XXXXX in payroll setup.

We're always open 24/7 if you have any other questions about setting up your payroll, please don't hesitate to leave a reply below. I'm always here ready to lend a hand. Have a good day.

I'm getting the same error

Any known updates?

Thank you for joining this thread, adam.

Upon checking the investigation about the error message you encountered, Payroll set up Error 2023 Code 05396 40000 has been closed. In this case, we can perform some troubleshooting steps to help you find the cause and get it fixed. Allow me to guide you through the process.

First, let's find the specific error message:

1. From the error message, select the View Report link.
2. Double-click the file ReportHeader.xml.
3. Press CTRL + F on your keyboard to open the search box. Then, enter Exception String 0 in the search field. 

Once we have identified the error, you can refer to this article for detailed instructions on how to fix the error: Step 2: Fix the errors.

If the issue persists, I recommend contacting our customer support team. They have the resources to verify the cause further and allow them to submit a ticket to re-open the investigation if necessary.

Furthermore, QuickBooks provides various payroll reports that offer detailed information about employee gross pay, deductions, and tax data. To learn more about accessing these reports, you can refer to a specific article: Run payroll reports. 

If you have any additional concerns regarding QuickBooks Desktop payroll, please don't hesitate to post them here in the Community space. Take care!

I received the same error (again) on July 1st.  Spent 7 hours on the phone with QB and no resolution.  Are you having this issue?

I can only imagine the amount of time and effort you've invested in resolving this issue, and I want you to know that this isn't the kind of experience we want you to have.

I'd like to extend my heartfelt gratitude to you, Lisa, for bringing this issue to our attention and for the steps you've already taken.

Please know that your concern is of the utmost importance, and I am fully committed to ensuring that it is addressed promptly. In order to ensure that your case receives the attention and care it deserves, we will be escalating your case to our Next Level Help Team. They will thoroughly review your recent support case notes and address any unresolved concerns or complaints.

You can expect to be contacted by a member of this specialized team within 1-2 business days. They will provide you with a comprehensive update and outline the next steps to effectively address your concerns.

If you encounter any other concerns or if you have additional questions, please don't hesitate to respond. I am here to make sure you get the help you need and to support you every step of the way.

After spending three-plus hours on the phone with support, I was beyond frustrated—even more so given that this is a known issue from January!

I also had the same error in January. 

Were you able to get your issue resolved?

I was actually able to find and fix my problem on my own. For months, I had items showing up in the "Other Payroll Items" window that weren't a part of the employee's Additions, Deductions, and Company Contributions. One employee even had double Federal tax being taken out and I had to delete it on every paycheck. I stumbled upon the fact that these items had inadvertently been added in the "Other" tab in the taxes. This had to have happened during a update or power failure or some sort of other issue. Once I deleted these items, all my errors disappeared and I'm able to access Payroll Setup successfully. Check everyone's Other Taxes to make sure all items listed are correct!