Hi there, Bocnuts.
Let me make it up to you by ensuring you'll be able to add the bank account info in QuickBooks Online (QBO).
The option to enter the ACH bank account info on the refund receipt window isn't available in QuickBooks Online (QBO). However, you can setup your bank account details in the Customer info.
- From the Enter bank account info window, click +Add instead of Edit.
- Fill in the Account Number, Routing Number, Account Type, Phone Number, and Name fields.
- Place a checkmark in the box next to Use this account information in the future and I have signed authorization from my customer or will read the authorization script.
- Click Save.
You can check out this article for more information: Process an ACH bank transfer from a customer.
For more details on handling customer payments, you can check out these pages:
Please know that I'm just a post away if you need more help changing the account number. Take care.
