Hi there, Gofast944.
I understand the importance of switching back to the old layout for your invoices in QuickBooks Online (QBO). However, the option to switch back to the old layout may not be available as we've rolled out this new invoice experience.
For more detailed information, please visit these links:
As for your other concern, the excise tax should show on the old created invoices. To further isolate why it's not showing, we can narrow it down by performing basic troubleshooting to refresh your QBO account.
To begin, log in to your QBO account via incognito mode or a private window. This way, it confirms if the cache is the cause.
Here's how:
- Press Ctrl + Shift + N (Google Chrome).
- Ctrl + Shift + P (Firefox).
- Control + Option + P (Safari).
Once logged in, try to check if excise tax is now showing on the old invoices. If yes, go to your default browser and clear the cache. See Clear cache and cookies to fix issues when using QuickBooks Online for more information.
Otherwise, switch to a different browser like Firefox, Google Chrome, or Safari. The one you are currently on may be having a temporary issue with QuickBooks, and using a new browser for the moment will allow you to get back to work.
You may also visit this resource to know what computer and browser you need for the best QuickBooks experience: System requirements for QuickBooks Online, Accountant, and QuickBooks Self-Employed.
For future reference, you can follow this resource for the steps involved in recording payments: Record invoice payments in QuickBooks Online.
Don't hesitate to reply anytime if you still have questions or concerns about managing invoices. I am always here to help.
