Happy International Women’s Day 2021. To celebrate, Intuit are spotlighting five fierce leaders over five days.
How would you describe your role at Intuit?
My current role is Head of Customer Success for the Rest of the World portfolio, our purpose in the Rest of the World team is ‘To ensure equal opportunity for small businesses to thrive, no matter where they are in the world’
Leading a team who support over 132,000 customers across over 225 countries is a privilege. No day is ever the same as the next! I love that I get to work with incredibly talented people who are constantly striving to provide our customers with positive memorable experiences across every touchpoint.
In addition, I am Chair of the Intuit’s Women’s network for the UK office strongly passionate about powering prosperity for, and through, women around the world.
What has been your career progression? Where did you get your start and how did you end up at Intuit?
I started my career as a frontline Customer Service agent and progressed through a variety of leadership roles across different sectors.
Each role throughout my journey has taught me something new from always putting myself in the customer shoes through to the importance of proactive change management and ensuring everyone is working towards the same goals.
I have been lucky enough to work across Marketing and Customer Success for both the UK and Rest of the World markets which has led to me developing lots of new skills, tools and knowledge along the way.
I feel very fortunate to work for a company who looks after their employees as Intuit does.
What are you most excited about working at Intuit?
I think the most exciting thing about working at Inuit is the continuous innovation, nothing stands still and we are constantly looking at ways to develop our product, services and people.
I love seeing how we connect to our customers emotionally through our brand and experiences, hearing comments and feedback of how we are making a difference to people’s lives is incredible.
Leading the women’s’ network for the UK is something which I am immensely proud of, the network has gone from strength to strength over the last few years and it amazing to see how the members are empowered to learn and give back to others both internally and externally.
Is there a particular turning point in your professional experience that helped define your career path?
I feel that each role developed me in a slightly different way, building on the previous role’s learnings has enabled my career path to expand.
Brad Smith once said to me ‘Don’t be afraid to be vulnerable’ and this has stuck with me ever since. Always be curious and never be afraid to ask questions for clarity, this is how you will continue to learn and gain confidence.
Having a variety of mentors along the way has really helped me shape and define the person who I am today. Finding people who inspire you is a great way to think about who you want your future self to be.
What does ambition mean to you?
Ambition to me is consistently looking at ways you can develop yourself both professional and personally, it is having a high level of self-awareness and continually thinking about your personal brand and how you want to be seen by others, then measuring yourself against this. Always ask for feedback, don’t just wait until your year-end reviews.
A quote I often go back to is from a lady, a CEO of her own company who said, ‘The only way I got to where I am today is by saying yes when sometimes I wanted to say no’ and this isn’t to say you should say yes to everything, it’s more about testing and trusting yourself outside your comfort zone when opportunities arise, this is where you will grow the most and find out what excites you.
Based on your experience, what is one thing managers or execs could do better to support and encourage women in the workplace?
Continue to have honest conversations with their teams, peers and own leaders. By having managers who support their colleagues both professionally and personally will go a long way to ensure we have a diverse range of ambitious leaders within the business. There are so many untapped talents within the company that we could utilise
What is one thing a leader has done to help promote women in the workplace — either organisationally or for you personally?
Through attending a workshop with a female colleague in the women’s network I am now a facilitator for ‘I am Remarkable’, a Google initiative empowering women and underrepresented groups to celebrate their achievements in the workplace and beyond.
I run these sessions both inside and outside of Intuit and get so much from them. There is now a handful of women across Intuit who are certified trainers delivering this amazing workshop for our employees all over the globe.
It allows people (not just women) to hone into why they are each unique, have an open conversation around diversity and inclusion and why it is ok to shout about your successes without the fear of being judged.
I love watching the enhanced levels of empowerment when attendees leave the sessions, there will be lots more workshops available to our employees going forwards so watch this space!
What’s a time you felt immense pride in yourself/your work?
There are so many occasions I look back on which make me proud to be part of the Intuit family.
QuickBooks Connect, meeting the global women’s network co-chairs in MTV to share the great things that are happening and honestly day to day when I’m walking through London and see a taxi, a bus, a tube station advert with a QuickBooks logo gives me a real sense of achievement. It takes an army of people to make these things happen!
I am excited about everything that is yet to come as we grow and expand into new markets!