Thanks for alerting us about this matter, pinnacle.
As per checking on our system, we received similar concerns about the Products and services. Thus, I recommend contacting our Customer Care Team. They can add you to the affected user's list and provide updates regarding the issue.
To get in touch with our team, kindly follow the steps below:
- Log in to your QuickBooks Online (QBO) account.
- Click Help (?).
- Select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a call back from the next available expert.
Furthermore, please be guided by our support's availability by reviewing this article: QuickBooks Online - Support hours.
Additionally, I've included these articles that could help you trace and manage your product and services and enter them accordingly in QuickBooks:
Feel free to reply on this thread should you have more questions about your product and services or any QuickBooks-related concerns. We'll be in touch.