Thanks for getting in touch with the Community, usertxgirl0669.
You can cancel your subscription while signed in.
If you initiated your subscription through a mobile app store, it can be cancelled there.
I'll be here to help if there's any questions. Have a lovely day!
Hi there, SScandel. I can help you cancel your QuickBooks Online (QBO) account.
If I may ask, may I know the specific error message you're getting when trying to sign in to your account? This way, I'll be able to look into the issue further. For the time being, I recommend opening QuickBooks through a private window to check possible browser-related concerns when trying to log in to your account.
To save you time, use either of these keyboard shortcuts:
From there, follow the suggested steps by ZackE on how to cancel a QBO subscription. Otherwise, you can open this article as your guide: Cancel your QuickBooks Online subscription or trial.
If you're getting the same result, I would suggest reaching out to our Support Team to isolate the issue. A live representative can look into your account securely and help you with the cancellation process.
In case you want to resubscribe and use QuickBooks again, you can use this article as your reference: How to resubscribe or reactivate QuickBooks Online.
If there's anything else you need help with canceling your account, let me know by adding a comment below. I'm more than happy to provide additional assistance. Have a good one!
We're sad to see you go, @dtr1. But let me share the steps to resolve your sign-in issues so we can cancel your QuickBooks Online (QBO) subscription.
If you have trouble signing in to your QBO account, we're here to help. We'll show you how to sign in if you misplace or forget your user ID or password or if you're unable to obtain a verification code. Please read this article to learn about other sign-in tips and troubleshooting: Recover your Intuit Account if you can’t sign in.
If you're able to get through, the steps for canceling your account vary depending on where you purchased your subscription. If you signed up through a mobile app store, we'll have to cancel through the app store.
Here's how to cancel an account purchased online directly from Intuit:
For other options, please see this article: Cancel your QuickBooks Online subscription or trial.
However, if you're still unable to sign in to your account, I'd recommend reaching out to our customer support. This way, they can further identify the cause of the sign-in error and help cancel your subscription.
In addition, here's an article if you wish to resubscribe to your QBO account: How to resubscribe to or reactivate QuickBooks Online. It also contains answers to the most common questions when reactivating your subscription.
Let me know if you need further guidance canceling your account by leaving a reply below. We're always available anytime to offer assistance. Take care, and we wish you continued success.