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Level 1

Cancel my account

Cancel my account
4 Comments 4
QuickBooks Team

Cancel my account

Thanks for getting in touch with the Community, usertxgirl0669.


You can cancel your subscription while signed in.


Here's how:

  1. Sign in as an admin.
  2. Use your Gear (⚙️) icon, then go to Account and settings.
  3. Access the Billing & Subscription tab. 
  4. In your QuickBooks section, select Cancel subscription or Cancel online.
  5. Follow the onscreen steps.


If you initiated your subscription through a mobile app store, it can be cancelled there.


I'll be here to help if there's any questions. Have a lovely day!

Level 1

Cancel my account

I have tried to sign into my account and it is not allowing me to do so..

I would like to cancel my subscription 

Level 1

Cancel my account

I no longer want to be charge on my credit card 

QuickBooks Team

Cancel my account

Hi there, SScandel. I can help you cancel your QuickBooks Online (QBO) account.


If I may ask, may I know the specific error message you're getting when trying to sign in to your account? This way, I'll be able to look into the issue further. For the time being, I recommend opening QuickBooks through a private window to check possible browser-related concerns when trying to log in to your account.


To save you time, use either of these keyboard shortcuts:


  • Google Chrome: Ctrl Shift N
  • Safari 11 or newer: ⌘ Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P


From there, follow the suggested steps by ZackE on how to cancel a QBO subscription. Otherwise, you can open this article as your guide: Cancel your QuickBooks Online subscription or trial.


If it works fine, go back to your original browser and clear its cache to start fresh. You can also use another supported and up-to-date browser to narrow down the result.


If you're getting the same result, I would suggest reaching out to our Support Team to isolate the issue. A live representative can look into your account securely and help you with the cancellation process.


In case you want to resubscribe and use QuickBooks again, you can use this article as your reference: How to resubscribe or reactivate QuickBooks Online.


If there's anything else you need help with canceling your account, let me know by adding a comment below. I'm more than happy to provide additional assistance. Have a good one!

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