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SuperStar777
Level 4

error updating credi card details

Hi,
recently we changed our credit card and forgot to update this info in QBO now  our subscription is suspended, now we can't update credit card details .

After we enter credit card details the "resubscribe" button is not getting activated to proceed further. What to do now ?

3 Comments
Charies_M
Moderator

error updating credi card details

Thanks for coming here, SuperStar777.

 

Did you receive an error when updating your new card details?

 

If not, we can try some basic browser troubleshooting. Let's start by logging in to QuickBooks in a private window and update your card. While your computer stores copies of frequently accessed pages in its memory cache, private browser is a good place to start the troubleshooting. Since it doesn't store any cache. which may be the cause why you're unable to update your credit card information.

 

Then, try updating your billing information to reactivate your account.

 

Here's how:

  1. Go to the Gear icon (⚙).
  2. Select Account and Settings.
  3. Click the Billing & Subscription tab.
  4. Under Subscription status, click Subscribe Now on the right part.
  5. Next, update the credit card information details.
  6. Click Subscribe.

If the system saves the details, you can go back to your regular browser and clear the cache. Otherwise, you can try other supported browser to help narrow down the cause of this behavior.

 

You can read through this article for more detailed steps: How to resubscribe or reactivate QuickBooks Online.

 

If the problem continues, it would be best to contact our QuickBooks Care Support. They can conduct a deeper investigation to identify the cause and come up with a permanent fix.

 

Here's how you can reach us:

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Get a callback
  6. Type in your contact info.
  7. Select Confirm my call.

 

You can check out this article for our most updated contact information: Support hours and types.

 

Come and visit us again if you need help. It will be my pleasure. Stay safe and have a great day ahead!

SuperStar777
Level 4

error updating credi card details

Hi,

sorry none of these steps work for us.

BettyJaneB
QuickBooks Team

error updating credi card details

I appreciate the update that you gave, @SuperStar777.

 

I'm here to ensure that you'll be able to update your billing details successfully so you can resubscribe to your QuickBooks Online account.

 

I'd like to let you know that, when updating your billing info in QuickBooks Online, it can take up to 24 hours to activate your account. Since you're unable to proceed with resubscribing your account, I recommend contacting our Customer Care Team. They have the tools that can help you update and reactivate your subscription.

 

To add up, you can always scan through these links below that provide details about the different ways of updating your billing details in the system together with the accepted cards:

Let me know if there's anything else that you need. I'd be happy to assist you. Have a lovely day!

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