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lianasmith
Level 1

Has anyone here had problems with QB Payroll service not e filing quarterly reports? Or how to best access archived reports?

 
5 Comments 5
CharleneMae_F
QuickBooks Team

Has anyone here had problems with QB Payroll service not e filing quarterly reports? Or how to best access archived reports?

Hello there, @lianasmith.

 

May I know what specific problem did you encounter with QuickBooks Payroll service when e filing quarterly reports? This way, I'll be able to provide an accurate solution for this.

 

To be more familiar with how the filing of quarterly forms works, here's an article made handy for your reference: File quarterly tax forms.

 

For accessing your archive reports, I'll be glad to help you with that. I'll guide you how.

 

  1. From the Taxes menu, select Payroll Tax.
  2. Select View Archived Forms in the Quarterly Forms or Annual Forms section, as appropriate.
  3. Choose the desired form.
  4. Select View.

 

Also, here's an article that'll help you in checking your e file status: Check e-filing or e-payment status.

 

Keep me posted if you have additional concerns with QuickBooks Online. I'll be around to help. Take care!

Jakeshorty2
Level 1

Has anyone here had problems with QB Payroll service not e filing quarterly reports? Or how to best access archived reports?

Yes I just received notice that a 2019 4th quarterly report was not received.  I have looked everywhere of how to contact QB about this. Why does it seem so difficult.  It is very possible they filed and the Department of Labor is saying they didn't receive it error, but it would be nice to be able to talk with QB rep either email or by phone. I don't care just would like to resolve this.  I can look at the archived reports and see a filed report, just need to see how can get Department of Labor to acknowledge they have it. Thanks

Rasa-LilaM
QuickBooks Team

Has anyone here had problems with QB Payroll service not e filing quarterly reports? Or how to best access archived reports?

I appreciate you for letting us know the status of your 2019 4th quarterly tax form, Jakeshorty2.


Since the tax return shows as filed in QBO, we’ll have to trace why the Department of Labor didn’t receive it. I have to collect sensitive information to pull up your account. However, I’m unable to perform this process in the Community for safety purposes. I recommend reaching out to our Payroll Team for further assistance.


We have streamlined the process of getting the contact information for support. Let’s log in to your QBO account and go to the Help menu for the complete details. You can now sign up for our call back process or get real-time assistance by chatting with our online specialists via the Start messaging option.

 

  1. Click on the Help icon at the top to open the QB Assistant window.
  2. From the options, choose Talk to a human and enter the issue/topic.
  3. Next, hit I still need a human button to display the QB Assistant pop-up.
  4. Click the Contact us link to open the Choose a way to connect with us window
  5. Select Start messaging or Get a call.

Here’s a link that will guide you on how to check the e-filing status for filed tax forms and payments. It includes answers to frequently asked questions: Check e-filing or e-payment status.


Visit the Community again if you need help when working in QBO. I’m here to lend a helping hand. Have a good one.

RIDDER6685
Level 1

Has anyone here had problems with QB Payroll service not e filing quarterly reports? Or how to best access archived reports?

problems with QB Payroll service not e filing quarterly reports

have latest payroll updates

 

MariaSoledadG
QuickBooks Team

Has anyone here had problems with QB Payroll service not e filing quarterly reports? Or how to best access archived reports?

Welcome to QuickBooks, RIDDER6685.

 

Are you getting error when when trying to efile quarterly reports?

 

There are certain requirements when efiling quarterly taxes.

  • An active QuickBooks Desktop Payroll Enhanced subscription.
  • A supported version of QuickBooks Desktop.
  • An internet connection.
  • The most recent payroll update.
  • To change the filing method of the Federal forms to E-file.
  • You are enrolled to the IRS e-File Program.
  • The 10-digit PIN you obtained after enrolling to the IRS e-File Program.

However, here's how e-file Federal Forms 940, 941, and 944 in QuickBooks Desktop.

  1. Find Employees, then Payroll Tax Forms & W-2s, then Process Payroll Forms.
  2. In the Payroll Center, select File Forms tab.
  3. Select the form you need to file from the list.
  4. Select File Form.
  5. Select the form filing period and click OK.
  6. Review the forms and select Check For Errors. If needed, correct any errors.
  7. Select Submit Form button.
  8. Select E-File button and follow the on screen instructions to submit the form.

On the other hand, if you're not yet enrolled to IRS efile program you'll have to do so to set up your federal forms

 

You'll want to run any payroll reports in the program. These will help you manage your payroll and employee expenses. You can also customize them to focus on the details that matter the most. 

 

Fill me if there's anything that you like us to help with. We're always right here to further assist you.

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