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lianasmith
Level 1

Has anyone here had problems with QB Payroll service not e filing quarterly reports? Or how to best access archived reports?

 
15 Comments 15
CharleneMae_F
QuickBooks Team

Has anyone here had problems with QB Payroll service not e filing quarterly reports? Or how to best access archived reports?

Hello there, @lianasmith.

 

May I know what specific problem did you encounter with QuickBooks Payroll service when e filing quarterly reports? This way, I'll be able to provide an accurate solution for this.

 

To be more familiar with how the filing of quarterly forms works, here's an article made handy for your reference: File quarterly tax forms.

 

For accessing your archive reports, I'll be glad to help you with that. I'll guide you how.

 

  1. From the Taxes menu, select Payroll Tax.
  2. Select View Archived Forms in the Quarterly Forms or Annual Forms section, as appropriate.
  3. Choose the desired form.
  4. Select View.

 

Also, here's an article that'll help you in checking your e file status: Check e-filing or e-payment status.

 

Keep me posted if you have additional concerns with QuickBooks Online. I'll be around to help. Take care!

Jakeshorty2
Level 1

Has anyone here had problems with QB Payroll service not e filing quarterly reports? Or how to best access archived reports?

Yes I just received notice that a 2019 4th quarterly report was not received.  I have looked everywhere of how to contact QB about this. Why does it seem so difficult.  It is very possible they filed and the Department of Labor is saying they didn't receive it error, but it would be nice to be able to talk with QB rep either email or by phone. I don't care just would like to resolve this.  I can look at the archived reports and see a filed report, just need to see how can get Department of Labor to acknowledge they have it. Thanks

Rasa-LilaM
QuickBooks Team

Has anyone here had problems with QB Payroll service not e filing quarterly reports? Or how to best access archived reports?

I appreciate you for letting us know the status of your 2019 4th quarterly tax form, Jakeshorty2.


Since the tax return shows as filed in QBO, we’ll have to trace why the Department of Labor didn’t receive it. I have to collect sensitive information to pull up your account. However, I’m unable to perform this process in the Community for safety purposes. I recommend reaching out to our Payroll Team for further assistance.


We have streamlined the process of getting the contact information for support. Let’s log in to your QBO account and go to the Help menu for the complete details. You can now sign up for our call back process or get real-time assistance by chatting with our online specialists via the Start messaging option.

 

  1. Click on the Help icon at the top to open the QB Assistant window.
  2. From the options, choose Talk to a human and enter the issue/topic.
  3. Next, hit I still need a human button to display the QB Assistant pop-up.
  4. Click the Contact us link to open the Choose a way to connect with us window
  5. Select Start messaging or Get a call.

Here’s a link that will guide you on how to check the e-filing status for filed tax forms and payments. It includes answers to frequently asked questions: Check e-filing or e-payment status.


Visit the Community again if you need help when working in QBO. I’m here to lend a helping hand. Have a good one.

RIDDER6685
Level 1

Has anyone here had problems with QB Payroll service not e filing quarterly reports? Or how to best access archived reports?

problems with QB Payroll service not e filing quarterly reports

have latest payroll updates

 

MariaSoledadG
QuickBooks Team

Has anyone here had problems with QB Payroll service not e filing quarterly reports? Or how to best access archived reports?

Welcome to QuickBooks, RIDDER6685.

 

Are you getting error when when trying to efile quarterly reports?

 

There are certain requirements when efiling quarterly taxes.

  • An active QuickBooks Desktop Payroll Enhanced subscription.
  • A supported version of QuickBooks Desktop.
  • An internet connection.
  • The most recent payroll update.
  • To change the filing method of the Federal forms to E-file.
  • You are enrolled to the IRS e-File Program.
  • The 10-digit PIN you obtained after enrolling to the IRS e-File Program.

However, here's how e-file Federal Forms 940, 941, and 944 in QuickBooks Desktop.

  1. Find Employees, then Payroll Tax Forms & W-2s, then Process Payroll Forms.
  2. In the Payroll Center, select File Forms tab.
  3. Select the form you need to file from the list.
  4. Select File Form.
  5. Select the form filing period and click OK.
  6. Review the forms and select Check For Errors. If needed, correct any errors.
  7. Select Submit Form button.
  8. Select E-File button and follow the on screen instructions to submit the form.

On the other hand, if you're not yet enrolled to IRS efile program you'll have to do so to set up your federal forms

 

You'll want to run any payroll reports in the program. These will help you manage your payroll and employee expenses. You can also customize them to focus on the details that matter the most. 

 

Fill me if there's anything that you like us to help with. We're always right here to further assist you.

Sean521
Level 1

Has anyone here had problems with QB Payroll service not e filing quarterly reports? Or how to best access archived reports?

I have also had this issue. When I go to archived reports I see last quarters 941 and NYS-45 available for download.  However, it looks like only the 941 has been filed by QBO.  For some reason, it seems QBO only populates the state Quarterly form but does not e-file it as well.  I know this because we received a letter from  NYS indicating they had never received the return.  Now I know I can simply attach a copy to the letter and send them a response but going forward I don't want this to be an issue.  Why does QBO only automatically file federal PR tax returns but not State?  Is this something that is affected by type of subscription?  We have QB Essentials and PR Core.  I looked at the 2 higher PR packages and there does not appear to be a difference concerning filing of forms electronically

Angelyn_T
QuickBooks Team

Has anyone here had problems with QB Payroll service not e filing quarterly reports? Or how to best access archived reports?

I appreciate you for joining the thread, @Sean521. Let me share with you some additional information about filing reports in QuickBooks Online (QBO) Payroll.

 

Once you're subscribed to QBO Payroll Core, Premium, or Elite and you opted for Intuit to file your forms for you, the system will automatically generate and process your payroll tax forms. However, Intuit will only file those forms that are required for your company by each state or local tax agency for applicable payroll services. 

 

You can review your payroll service below to see the supported reports:

 

  • QuickBooks Online Payroll Core: All state's withholding and unemployment taxes and forms. New hire reporting and local taxes aren't supported.
  • QuickBooks Online Payroll Premium, Elite: All state's withholding and unemployment taxes and forms, new hire reporting and local taxes.
  • Intuit Online Payroll Full Service: All state's withholding and unemployment taxes and forms, new hire reporting and local taxes.
  • QuickBooks Desktop Payroll Assisted: All state's withholding and unemployment taxes and forms, except Indiana and Wyoming. New hire reporting and local taxes aren't supported.

 

For unsupported forms or reports, you may need to submit them separately.

 

To learn more about the payroll forms and taxes we submit for you and when will be the forms be available in the Payroll Tax Center, open this link: Tax payments and forms Intuit payroll submits for you.

 

Additionally, here's how you can review your e-filing or e-payment status: Check e-file and e-pay status in Online Payroll.

 

If you have any other questions about your payroll forms and taxes, let me know by adding a comment below. I'm always here to help. Have a good one!

Sean521
Level 1

Has anyone here had problems with QB Payroll service not e filing quarterly reports? Or how to best access archived reports?

Thanks for the quick response, but this doens't help.  All settings for our QB are set to automatic payroll.  Based on the descriptions, all forms and payments should be made automatically by QB.  The prior quarters federal form 941 were efiled by QB, and a monthly online payment was made to NYS for WH tax.  However, the NYS45 was simply populated & not submitted.  On top of this, the balance due for state unemployment and additional NYS W/H tax is still due with the forms.  The QB PR Core package indicates all federal & state forms are submitted so why isnt this being done for NYS?  It seems I need to submit manually on NYS website which is not what we want.

GebelAlainaM
QuickBooks Team

Has anyone here had problems with QB Payroll service not e filing quarterly reports? Or how to best access archived reports?

Thank you for getting back to us, @creo. I'll make sure to get things done for you by providing you with some information.

I'd recommend contacting our payroll support team. They have the resources to investigate your account and figure out why there's no actions show up as drop down choices.

To contact, here's how:

  1. Sign in to your QuickBooks Online company.
  2. Go to Help.
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:

 

  • Start a chat with a support expert.
  • Get a callback from the next available expert.

You can check out this article for the local tax setup and support in New York.

If you want to know which taxes and tax forms intuit handles for your business, you can click here.

Feel free to come back if you have any other concerns about managing your users and clients. I'm always glad to help you out. Take care!

jena0419
Level 1

Has anyone here had problems with QB Payroll service not e filing quarterly reports? Or how to best access archived reports?

I can't seem to find the correct place to get or find my 94x pin in order to e-file my quarterly's.  I've called QB and I've called the IRS..I am working at a company that, unfortunately, lost many of the staff during Covid and I've needed to recreated, re-apply for, completely start from scratch many of the responsibilities I have.  Can anyone direct me in the right direction to get this pin?  I've attached the rejection email.

Thank you!

MaryLandT
Moderator

Has anyone here had problems with QB Payroll service not e filing quarterly reports? Or how to best access archived reports?

Hi there, jena0419.

 

Let me help get your 94x PIN so you can electronically file payroll forms. You have the option to reset your PIN so you can successfully transmit payroll.

 

Let me show you how to do it.

 

  1. Log in to QuickBooks as admin.
  2. Go to the Employees menu, then Send Payroll Data.
  3. In the Send/Receive Payroll Data window, click Send.
  4. In the Payroll Service PIN window, select Forgot your PIN?
  5. Enter your admin password in the Password field, then click OK.
  6. Enter a new PIN when prompted.
  7. Select Submit.

 

Ensure that your PIN consists of 8-12 characters with a combination of letters and numbers, no special characters like $ % #, etc. Check out this link to learn some more: Change PIN for processing direct deposit payroll.

 

You can also call again the IRS E-file services to reset your 10-digit PIN. Within 7-10 banking days, your PIN will be mailed to you. 

 

Here's how: 

 

  1. Contact 866.255.0654.
  2. Choose option 1 and then 3 for E-file questions.
  3. When you get an IRS agent, ask for the e-file 10-digit PIN department.

 

When needed, you might want to file your form manually while waiting for your PIN to make sure you can submit it on time.

 

Just in case, I'll also add this article that tackles E-filing issues in QuickBooks Desktop: Handle payroll e-file and e-pay rejections.

 

I'll be here to help if there are any additional questions. Have a lovely day!

jena0419
Level 1

Has anyone here had problems with QB Payroll service not e filing quarterly reports? Or how to best access archived reports?

Thank you for the quick reply but it didn't help.  I'm using QB Desktop, Enterprise Solutions Non Profit 22.0.  I'm able to send payroll data when doing payroll.  It's a 10 digit alpha-numeric password.  When e-filing the Florida Form RT-6, it's also accepted.  It's only the quarterly 941 form it won't e-file.  I get emails stating I need a 94X 10 digit pin.  When entering the 10 digit pin I use for payroll, I get error messages stating it should only be #'s 0-9.  I've made calls to the IRS and QB with no success.  

Candice C
QuickBooks Team

Has anyone here had problems with QB Payroll service not e filing quarterly reports? Or how to best access archived reports?

Good evening, @jena0419

 

Thanks for chiming back in on this thread. 

 

This isn't the impression we want to leave you with. 

 

However, the best route would be to contact the IRS through the help line my colleague provided above: 866-225-0654

 

They'll be able to get you back to running your business. If you have any other concerns, don't hesitate to reach back out. We're always here to lend a helping hand. Best wishes! 

jena0419
Level 1

Has anyone here had problems with QB Payroll service not e filing quarterly reports? Or how to best access archived reports?

I'll try them again.  When I spoke to them the last time, they told me that the software company would be responsible for giving me that pin.  I'm getting bounced back and forth between QB and the IRS.  No one wants to actually help me with this.  Why it's necessary for us to have a completely different pin to file quarterly's is beyond me.  We have to have a pin to do payroll, to e-pay our 941/940/943 payroll liabilities and now a different one for quarterly's...makes no sense

jena0419
Level 1

Has anyone here had problems with QB Payroll service not e filing quarterly reports? Or how to best access archived reports?

That's also a # for a medical promotion giveaway.  No help there..

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