Hi there, @k-aune.
Thank you for followig the steps provided by colleague, @katherinejoyceO on your previous post. Since you've done the troubleshooting steps for this, I suggest contacting QuickBooks Care team to verify and perform a screen share to see what has caused this issue.
Here's how to reach them:
You can also use this link to contact support if you are not on your desktop. Also, the support hours has been changed due to limited staffing during this situation. Our new support hours is from Monday to Friday 6:00 A.M. to 6:00 P.M. Pacific Time.
Please let me know if you need anything else. I'll be here to assist you.
I have not received a response from anyone who could help me with resolution. I did get a response but that person says they only work with QBooks Payroll online and did not redirect me or provide any assistance. It's like chasing the wind......
That's great to know, @k-aune.
I'm glad to know that the issue is now resolved. Please know that we're always here if you have any other concerns with your account.
You can also check this article for more information in setting up your payroll: Get started with Payroll.
Take care and enjoy the rest of the day!
We'll have to delete the Paysub.ini file, 755209.
It is one of the application files. Once it's damaged, it can cause issues the same as you're encountering right now.
I'll guide you on how to delete it:
Then, let's get the latest payroll update. It is to ensure you've downloaded the latest tax updates or rates.
Let me add this article on how to resolve a problem verifying your payroll subscription for future reference.
Feel free to get back to this thread after trying the steps. We're just one comment away.