How do I change a user id?

Worked.  Thank you!

Worked. Thanks!

Hi sgelston,

I'm glad to know my colleague was able to help you with your concern about your user id. Please know that we're always available in this public space anytime you need assistance with QuickBooks Desktop.

You can click the Reply button below and we'll be sure to help out. Take care.

This does not work. I get "incorrect credentials" error.

(I would expect if there were invalid characters in the User ID I wanted, that I would get an "invalid" not "incorrect" error, and also a message re: what characters are valid. Since I didn't, I assume this is related to a different issue).

I appreciate the screenshot you've provided, una. Let's get this sorted out. 

When we encounter unexpected situations when using QuickBooks, it's recommended to perform some troubleshooting steps to rule out the possibility of a browser issue. In that matter, we can open your account on an incognito window. Doing so prevents the browser history from being saved. 

You can use the following keyboard shortcuts based on your browser type: 

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If the private browsing session works, clear the browser's cache so the system can restart. This task is also possible in other supported, up-to-date browsers. Clearing the cache will reboot the system, allowing you to work with a clean slate.  

 
I'll be adding this article to learn how to use one email and user ID for all the QuickBooks Online companies you sign in to: Use one user ID to access multiple companies in QuickBooks Online. 

Leave a comment below if you have more queries regarding modifying your information. Take care!

This didn't work for me. Still get an "incorrect credentials" error.

It's our priority to have a streamlined process when handling your credentials within the program, unamused1.

I appreciate your troubleshooting efforts in resolving your concern. Since the error persists after performing the steps above, I suggest contacting our Live Support Experts. They have the tools to initiate a screen-sharing to check your account, determine the underlying cause of the error, and create an investigation case of this issue.

Here's how: 

1. On your QBO account, click on Help (?).
2. Select the Search tab, then click on Contact Us.
3. Enter the concern, then select Continue.
4. Click on Chat.

If you need to update your billing information in QuickBooks, you can check this article: Manage billing, payment, and subscription info in QuickBooks Online.

I/m always around to share appropriate information if you have further inquiries about login credentials in QuickBooks. Notify me by clicking the Reply button below or post in our forum again. We're available 24/7.