We just upgraded to QBs Desktop for Mac 2019. I was tasked with doing so, and was therefore forced to make myself the admin. I need to switch the admin role to another user that already exists. How?
Welcome, @meganr and thank you for coming to the QuickBooks Community for assistance. I have some insight on changing the admin to another user to pass along.
This process requires being on the line with support.
You can contact support here.
Please remember, I'm always here for any other questions or concerns.
Thanks for turning to the Community, meganr.
This isn't the kind of customer service I want you to experience. Allow me to make it up to you and share some insight that'll help change the Administrator to another user.
To clarify, have you set the existing user's access type as Administrative? An existing user needs to have this type of access in order to assign them as the new admin. That said, let's take a closer look at the user's setup and make the necessary changes:
For more information about this process, I recommend following this article: How users and passwords work in QuickBooks Mac Desktop
Keep in touch with me here should you need any additional assistance changing the administrator, I'm always around to lend a hand. Wishing you and your business only the best.
I am using QB Desktop Pro 2019 for windows, and this is not an option for me. I just took over the position here, and have the old Admin's user and password to login to her profile. However, when I create myself as a user, there is only an option to give myself all access, it doesn't have the option to make me an "administrator". That being said, even after I gave myself all access, I go back and login with my username and password, then try to delete the old Admin user, because she no longer works here. But it says I have to be the admin to edit users, so I know just giving myself all access, is not the same thing as making myself admin.
Hi there, @Chadster.
Allow me to provide some clarifications about changing the admins log in credentials in QuickBooks Desktop.
To make yourself as the new admin of the company file, all you have to do is to change the user's name and password so you'll be able to have your own credentials.
To do that:
If you're unable to do so, you can ask the previous admins log in information so you'll be able to edit it.
To give you more insight about this process, please refer to this link: Set up QuickBooks Desktop administrator and password.
If you need further assistance with this process, I'd suggest reaching out to our Customer Care Team.
Please don't hesitate to reach out to me here should you have any further questions, I want to make sure you're taken care of. Thanks for coming to the Community.
This isn't the kind of customer service answer they want to experience. I think it is clear that the query was about knowing how to switch user and not how to edit the permission for an existing one.
As mentioned by my peers above, it would be best to contact our Technical Support team for assistance on changing the administrator of a QuickBooks Desktop company.
Post your queries below, in case you have anything else in mind. I'll get back to you.