I'm waiting on 1 refund for a quickbooks online yearly subscription issued 2 weeks ago, n to make matters worse I was charged 4 yearly subscriptions on 3 accts that r cl

This is not the kind of service we want you to experience in QuickBooks, herediafoods@gma. 

First, we need to make sure we canceled the subscription so you won't be charged in your account. You can call it on the Billing & Subscription page. Then, your data will be available in read-only access for one year from the cancellation date. 
 

Here's how: 

1. Go to the Gear icon and choose Account and Settings. 
2. Select Billing & Subscription. 
3. In the QuickBooks section, click Cancel. 
4. Click Continue to Cancel, then Continue to Cancel again. 
5. Answer the short survey, then Click Confirm Cancel. 

Also, here's an article that can help you in canceling your QuickBooks Online subscription. 

However, regarding the refund, this requires contacting our customer support team. This way, we'll be able to pull up your account in a secure session and to answer your concern.   

Before diving in, I want to ensure your issue gets prioritized and addressed on time. Hence, I'll be providing this resource for the support hours. It contains the time on when the support is available, depending on your type of subscription. Just go to the QuickBooks section of this article for more info: Contact QBO support.      

Here's how: 

1.  Sign in to your QuickBooks Online company. Then click Help (?).  
2. Click Talk to a human. 
3. Choose Talk to a human. 
4. Press See examples.  
5. Enter your concern. 
6. Tap Contact us. 
7. Choose either: 

• Post a question 
• Message an agent 
• Get a callback 

​​​​​​​ 

Just a heads up, we have limited staffing and we have reduced our support hours to 6 AM-6 PM PT Monday-Friday due to COVID-19. We will resume normal hours as soon as possible.   

To understand the QuickBooks service fees and refund, you can refer to this article: Charged a fee on refund or void transactions.   

I got your back if you have any other concerns with this or any QuickBooks related things. Just reach out to me here, and we'll take it from there. Have a great day, and Take care!

Hi herediafoods@gma , i got your concern.

Tell your concern to quickbooks support team and decribe to Quickbooks team that you want refund with no recharge again. Keep patient, i know that really frustating. 

Glad to assist you.

Hi,

Thank you, N yes finally this morning I logged on just to check to see if there was an update on possibly my refunds been issued, lol yeah wishful thinking this is the second time in a month n it took 2 weeks so y would I think they would have issued them already.   However,  one good thing though was that these 3 accounts state that they Are Canceled.   So I was a lil glad to know that there officially closed n Canceled but I do have another concern that now that these accounts have been closed what happens now with my refunds will I have to wait longer or will they forget that I'm owed this money for my recently charged 4 yearly subscriptions and the one that I'm still waiting for that I haven't received n its been over 2 weeks already?   Its frustrating because I have to wait on you to refund me for your errors and that I didn't purchase and had been told my accounts were closed.   Once again I'm the one having to stress n call every single day until my money is returned when there was never any need for me to be having to endure this again.

Hi,

I appreciate the concern but in reality this has been the worst experience I have ever had to endure.  This is such a inconvenience especially having to wait 10 business for all my money to be returned when I never made these purchases,  and had been assured on multiple occasions from multiple reps while on multiple calls to quickbooks that these accounts were closed and not to worry this would not happen again.  You know I decided to cancel my service because I had to close up my business for the time being until this whole epidemic is over with n we are able to return to our normal lives.  So what ever monetary assets I have saved n tucked away has to be managed with care n I can't be spending like I've have become accustomed to because who knows how long this pandemic will continue n I have a family who depends on me for support and for your company to be taking from my account for these subscriptions that I never asked for or bought this is BS. More so my having to wait until tall decide that its convenient 😒 to you all to provide me with my money I was charged without my knowledge or my consent.   This what you all have done is illegal and you can believe i will be telling everyone I know to cancel there services because tall r a bunch of crooks.