For the last week or so when I try logging in in the morning I get a pop up that says I already have an open company file. I know this is not possible because I shut down every night using the back up file procedure with data check and then I close company (NOT using the X to close page, but actually close company).
I recently updated to QB Desktop Premier 2020 after using 2017 for 3 years without any problems. The only way I can log into my QB now is to go to task manager and ending all QB related tasks. This is getting to be annoying. Can any one offer a solution as to why this is suddenly happening?
I understand the frustration being caused by this error. This may happen due to the following reasons:
At this time, we can run the repair tool so you can open QuickBooks as usual.
Once completed, update your QuickBooks to the latest release. This makes sure you have the most recent fixes and security update.
After following these steps, you should be able to open QuickBooks without any error.
Get back to me if you have any other questions. I'm a few clicks away to help. Have a good day!
I followed your steps, and on the Select Programs step I saw two Quickbooks 2020 programs. One says QB Premier 2020 and the other says QB Premier 2020: Manufacturing. (image attached)
I started the first one (the plain QB Premier) doing the repair feature, and got this pop-up message (also attached). So I clicked "automatically close" and it is currently running the repair.
Could having the two versions of QB premier be the problem? I'm not sure how THAT happened, and I'm just guessing! Should I run the repair on the Manufacturing version (that's the one I use).
I started the first one
The repair has finished, and now two new QB icons have appeared on my screen. One for each of the versions of QB that was showing before (QB Premier 2020 & QB Premiere 2020: Manufacturing. (attaching a picture of that too!)
Each Icon opens the program without the previous error message, so I guess everything is fixed. Does it matter that I have two icons now?
Thanks for providing screenshots of your concern, @3dsteel.
I'm glad to know that the steps suggested by my colleague @Angelyn_T worked.
Yes, sometimes having two same versions of QuickBooks can cause issues when opening the program. To help fix this, I suggest contacting our QuickBooks Desktop support to check if the other same version affects the QuickBooks performance. They have the tools to take a closer look at your program to ensure you can run it without any problem. Here's how to get in touch with them:
Also, I want to make sure your issue gets prioritized, thus I'll be providing you this article for the list of support hours: What are the support hours for QBDT?.
Moreover, to avoid company file issues, you can do a clean install of your QuickBooks Desktop (QBDT). Refer to this article how: How to clean install QBDT?.
Tap the Reply button if you need any help with your QBDT program. I'd be happy to assist you further. Stay safe, @3dsteel.
The problem has re appeared. I am wondering what would happen if I just did a fresh install. Will I loose all the information I had from my 2017 version thru today (if I uninstall totally and then reinstall) or do you think the problem will follow me to the re-install version?
Thanks for reaching back out to the Community. Since the problem was fixed but now it's occurring again, I recommend contacting our Customer Support Team. They have additional tools to see why this keeps happening.
If there's anything else I can help you with, let me know. I'm always here to lend a helping hand. Have a great day!
Hey there, @11122015adm.
Thanks for following the thread and trying all the steps provided by my colleagues above.
Since you've tried all the steps provided above, I recommend contacting our technical support team. Our tech support can review your account in a secure environment and investigate the issues you're having with QuickBooks further. This way, we can determine the root cause of the error and have it fixed in a jiffy. I've included the steps below to contact support.
Please let me know if you have any questions or concerns. You can reach out to the Community or me any time you find you need a helping hand. Take care and have a wonderful day ahead.