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3dsteel
Level 2

Log in QB Premier problems

For the last week or so when I try logging in in the morning I get a pop up that says I already have an open company file. I know this is not possible because I shut down every night using the back up file procedure with data check and then I close company (NOT using the X to close page, but actually close company).

 

I recently updated to QB Desktop Premier 2020 after using 2017 for 3 years without any problems. The only way I can log into my QB now is to go to task manager and ending all QB related tasks. This is getting to be annoying. Can any one offer a solution as to why this is suddenly happening?

10 Comments
Angelyn_T
QuickBooks Team

Log in QB Premier problems

Hello, @3dsteel.

 

I understand the frustration being caused by this error. This may happen due to the following reasons:

 

  • Folder permission issue.
  • Many QuickBooks Desktop Company file is already open.
  • Damaged or corrupted QuickBooks Desktop Company (QBW) file.

 

At this time, we can run the repair tool so you can open QuickBooks as usual.

 

  1. Create a back up of your company file.
  2. Restart your computer. This makes sure there are no programs that may affect the repair.
  3. Open the Windows Start menu, then select Control Panel. If you're using Windows 8 or 8.1, search "Control Panel" in the Windows Start menu.
  4. Select Programs and Features then Uninstall a Program. If you don't see Programs and Features, select Programs instead. Then select Program and Features.
  5. Choose QuickBooks from the list of Programs, then Uninstall/Change.
  6. Tap Continue, or Next.
  7. Click Repair, then Next. The repair should start right away, but it may take a while to finish. You can leave it running, and come back once it's done.
  8. Once it's done, select Finish.
  9. You may have to restart your computer to complete the repair.

Once completed, update your QuickBooks to the latest release. This makes sure you have the most recent fixes and security update.

 

After following these steps, you should be able to open QuickBooks without any error.

 

Get back to me if you have any other questions. I'm a few clicks away to help. Have a good day!

3dsteel
Level 2

Log in QB Premier problems

Angela;

 

I followed your steps, and on the Select Programs step I saw two Quickbooks 2020 programs. One says QB Premier 2020 and  the other says QB Premier 2020: Manufacturing. (image attached)

I started the first one (the plain QB Premier) doing the repair feature, and got this pop-up message (also attached). So I clicked "automatically close" and it is currently running the repair.

 

Could having the two versions of QB premier be the problem? I'm not sure how THAT happened, and I'm just guessing! Should I run the repair on the Manufacturing version (that's the one I use). 

 

Thanks,

MorganUntitled.png Untitled 1.png

I started the first one 

3dsteel
Level 2

Log in QB Premier problems

Angela;

 

The repair has finished, and now two new QB icons have appeared on my screen. One for each of the versions of QB that was showing before (QB Premier 2020 & QB Premiere 2020: Manufacturing. (attaching a picture of that too!)

 

Each Icon opens the program without the previous error message, so I guess everything is fixed. Does it matter that I have two icons now?

 

~Morgan

ReyJohn_D
Moderator

Log in QB Premier problems

Thanks for providing screenshots of your concern, @3dsteel.

 

I'm glad to know that the steps suggested by my colleague @Angelyn_T worked.

 

Yes, sometimes having two same versions of QuickBooks can cause issues when opening the program. To help fix this, I suggest contacting our QuickBooks Desktop support to check if the other same version affects the QuickBooks performance. They have the tools to take a closer look at your program to ensure you can run it without any problem. Here's how to get in touch with them:

 

  1. Go to the Help menu then choose QuickBooks Desktop Help or press F1 in your keyboard.
  2. Click Contact Us.
  3. Enter your question in the search box like "Will two same version of QuickBooks affects my program performance?" then tap Search.
  4. Choose either Call Us or Start a Message option.

    A102.PNG

Also, I want to make sure your issue gets prioritized, thus I'll be providing you this article for the list of support hours: What are the support hours for QBDT?.

 

Moreover, to avoid company file issues, you can do a clean install of your QuickBooks Desktop (QBDT). Refer to this article how: How to clean install QBDT?.

 

Tap the Reply button if you need any help with your QBDT program. I'd be happy to assist you further. Stay safe, @3dsteel.

3dsteel
Level 2

Log in QB Premier problems

Thanks, I'm connected to support chat now! 

3dsteel
Level 2

Log in QB Premier problems

Angelyn; 

The problem has re appeared. I am wondering what would happen if I just did a fresh install. Will I loose all the information I had from my 2017 version thru today (if I uninstall totally and then reinstall) or do you think the problem will follow me to the re-install version?

 

 

Candice C
QuickBooks Team

Log in QB Premier problems

Hey, @3dsteel

 

Thanks for reaching back out to the Community. Since the problem was fixed but now it's occurring again, I recommend contacting our Customer Support Team. They have additional tools to see why this keeps happening. 

 

  1. Go to the Help menu. 
  2. Select QuickBooks Desktop Help
  3. Press Contact Us
  4. Type in your question and click Continue
  5. Scroll down and choose to Get to Callback

 

If there's anything else I can help you with, let me know. I'm always here to lend a helping hand. Have a great day!

11122015adm
Level 1

Log in QB Premier problems

How can I make a back up if I can not log in to my QuickBooks files

11122015adm
Level 1

Log in QB Premier problems

I did all the steps and then a message ERROR 1328 came up and did not fix the problem I need to speak to

some one to help me PLEASE

Tori B
QuickBooks Team

Log in QB Premier problems

Hey there, @11122015adm.

 

Thanks for following the thread and trying all the steps provided by my colleagues above. 

 

Since you've tried all the steps provided above, I recommend contacting our technical support team. Our tech support can review your account in a secure environment and investigate the issues you're having with QuickBooks further. This way, we can determine the root cause of the error and have it fixed in a jiffy. I've included the steps below to contact support. 

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Hit Contact Us.
  4. Give a brief description of your issue, then tap Let's talk, and then choose a way to connect (Chat, callback, etc.).

Please let me know if you have any questions or concerns. You can reach out to the Community or me any time you find you need a helping hand. Take care and have a wonderful day ahead. 

 

 

 

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