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Hi there, userhoward.
Certain restrictions apply when changing or managing accounts in the Chart of Accounts. Online Banking is one of them. Accounts can't be changed or turned into sub-accounts if one or both are already connected.
In this case, you'll need to disconnect the account. Then, re add it as a sub-account before connecting to Online Banking again. Here's how:
You can also check out these articles for additional reference:
Don't hesitate to reach out to us again if you have follow-up questions or if you need help again in the future.
Hi there, userhoward.
Certain restrictions apply when changing or managing accounts in the Chart of Accounts. Online Banking is one of them. Accounts can't be changed or turned into sub-accounts if one or both are already connected.
In this case, you'll need to disconnect the account. Then, re add it as a sub-account before connecting to Online Banking again. Here's how:
You can also check out these articles for additional reference:
Don't hesitate to reach out to us again if you have follow-up questions or if you need help again in the future.
Worked like a charm. Thank you so much.
Now all we have to do is figure out the convoluted way that payments are applied by BOA.
This was very helpful, but once the account is disconnect it no longer shows up in the banking section to continue editing transactions. How do I get this to come back or do I need to wait until I am done with the account then disconnect and reconcile?
This worked great to disconnect the account and make it into the proper sub account. The only problem I have now is that I cannot edit transactions any longer in the account. It has been removed from the banking section when I go there to find it to continue editing. Do I need to just finish all the editing first then disconnect and reconcile? Or is there another solution?
Welcome to the Community space, shineglassrenewal.
Yes, that's correct. If you disconnect your bank account, any bank transactions waiting to be categorized will be removed. Please make sure that there are no pending transactions before disconnecting your bank account. Alternatively, you can also take note of those transactions and if it's beyond 90 days. Then, you can manually upload them.
Step 1: Download CSV file from your bank:
Step 2: Upload bank transaction:
For more information, feel free to review this helpful article: Manually upload transactions into QuickBooks Online.
In addition, I've also added this resource to guide you in balancing your account in QuickBooks Online: Reconcile an account in QuickBooks Online.
If you need anything else with banking, just let us know. We're always here to help you.
Ok, that makes sense. Is there anyway to reconnect the accounts I disconnected to go back and finish categorizing transactions instead of starting over?
You can reconnect the sub-accounts to download transactions automatically, shineglassrenewal.
However, make sure to disconnect the parent one so you can re-connect the sub-account.
If you don't want to perform this process, you can download transactions from your bank. Then, manually import them to QuickBooks.
Once your transactions are posted on the Banking page, you can match and categorize them.
I'm also adding this link to learn more about adding multiple accounts: About bank or credit card subaccount setup. It includes connecting them to online banking.
Let me know if you have additional concerns about sub-accounts. I'm always right here to help you.