cancel
Showing results for 
Search instead for 
Did you mean: 
twolfe789
Level 2

My QB Cash account is not paying interest as outlined in the deposit account agreement. Support has not been able to help. How can I report this bug to get it resolved?

The QuickBooks Cash account monthly statement has not been calculating or paying out interest for the past two statement cycles. As outlined in the deposit account agreement, interest should be deposited at the end of each monthly cycle based on average daily balance. Interest and general information on my monthly statements under the interest section are totally blank. I have been unable to work this out with QuickBooks support. The support agents seem to not know much about the QuickBooks Cash account and have been of no help. I have also tried contacting Green Dot Bank and haven't been able to get through. I've spent hours on chat and in phone calls trying to get this resolved. Is there a way to escalate this problem to the correct department or group at QuickBooks? This is something I need to get resolved as I am now owed two months of interest. I feel like this is a very serious bug if it is happening with other users.
9 Comments 9
Catherine_B
QuickBooks Team

My QB Cash account is not paying interest as outlined in the deposit account agreement. Support has not been able to help. How can I report this bug to get it resolved?

Thanks for getting in touch with us here, twolfe789.

 

To securely check into your account, I'd want to route you to the right support. I'd suggest reaching out to the QuickBooks Cash Support Team so they can further investigate the unexpected behavior you're currently experiencing. Please click here for our contact information.

 

For more details about our cashflow, feel free to visit this page: Learn more about QuickBooks Cash Accounts and the Cash Flow Menu.

 

I'm just here if you need anything else. Take care!

twolfe789
Level 2

My QB Cash account is not paying interest as outlined in the deposit account agreement. Support has not been able to help. How can I report this bug to get it resolved?

Thank you for the quick reply. I actually already tried contacting support in the method listed in your links. I talked on the phone with one support agent and over chat and email with two others. They were unable to resolve the bug I am seeing or pay out the interest owed from my past two statement cycles. The one agent over the phone cited that the cash account will only pay interest on money collected through QuickBooks payments, not regular bank transfers. She was very unsure of the answer overall and never called me back. However, the description of the account clearly does not specify this as a requisite for interest.

 

Can you confirm whether any money transferred to a QuickBooks cash account accrues interest or was the support agent correct in the statement that only income from QuickBooks payments accrues interest?

twolfe789
Level 2

My QB Cash account is not paying interest as outlined in the deposit account agreement. Support has not been able to help. How can I report this bug to get it resolved?

Thank you for the quick reply. I actually already tried contacting support in the method listed in your links. I talked on the phone with one support agent and over chat and email with two others. They were unable to resolve the bug I am seeing or pay out the interest owed from my past two statement cycles. The one agent over the phone cited that the cash account will only pay interest on money collected through QuickBooks payments, not regular bank transfers. She was very unsure of the answer overall and never called me back. However, the description of the account clearly does not specify this as a requisite for interest.

 

Can you confirm whether any money transferred to a QuickBooks cash account accrues interest or was the support agent correct in the statement that only income from QuickBooks payments accrues interest?

JenoP
QuickBooks Team

My QB Cash account is not paying interest as outlined in the deposit account agreement. Support has not been able to help. How can I report this bug to get it resolved?

Hi there, twolfe789.

 

Interest rates are calculated at the end of your statement cycle using the average daily balance over the previous 30 days. We calculate interest separately for each of your envelopes and your QuickBooks Cash account.

 

I can see in your original post and in your reply that you've already contacted our chat and phone support teams. However, we're unable to pull up accounts in the Community because this is a public forum. I would still recommend reaching out to them again so they can pull up your account. They will check the case documentations added by the tech support that previously help you out. This way, they can double-check your statements and make more investigations to sort this out. 

 

Please don't hesitate to reach out to us again if you need anything else. 

twolfe789
Level 2

My QB Cash account is not paying interest as outlined in the deposit account agreement. Support has not been able to help. How can I report this bug to get it resolved?

Thanks JenoP!

 

For anyone else who is having problems with this, I finally figured out, after approximately 15 hours of support calls, to ask to speak with Green Dot Bank. The QuickBooks rep will forward the call to Green Dot. There is apparently no way to contact them directly. This issue has still not been resolved for me, but I think it is getting closer. If someone else has this issue it will save them some time. The bank reps and QuickBooks support know virtually nothing about the QuickBooks Cash Account. Each time, I have had to explain to them how interest in a bank account works and how it works with the terms of average daily balance with monthly payouts. I am hoping for a callback from a manager at the bank and will update this thread if I hear back. If there is a way to report this problem, I would really like to see it escalated and addressed for myself and other users interested in the cash account.

Angelyn_T
QuickBooks Team

My QB Cash account is not paying interest as outlined in the deposit account agreement. Support has not been able to help. How can I report this bug to get it resolved?

Thank you for the additional insights, @twolfe789.

 

I want to ensure customers like you are having the best possible experiences while working with QuickBooks. I value your feedback, and I want your voice to be heard by addressing all of your concerns about the Cash Account. You can send a report within your company file. I can guide you on how.

 

  1. Open your QuickBooks Online account, then select Feedback from the Gear icon.
  2. Enter your feedback (comments or product suggestions), then click Next.

Once done, you can track it through the website. Here's the link: Customer Feedback for QuickBooks Online.


You can always add a comment below if you have any other QuickBooks questions. I'm a few clicks away to help. Have a good day!

jmfocus
Level 1

My QB Cash account is not paying interest as outlined in the deposit account agreement. Support has not been able to help. How can I report this bug to get it resolved?

Was this resolved? I am seeing the same thing in my account.

MaryLandT
Moderator

My QB Cash account is not paying interest as outlined in the deposit account agreement. Support has not been able to help. How can I report this bug to get it resolved?

Thanks for joining this thread, jmfocus.

 

I've checked and there's no report created about the QuickBooks Cash account monthly statement not calculating interests. 

 

I recommend contacting our QuickBooks Support Team so they can create a case. Then, they will send it to our Product Team for further investigation.

 

To get in touch with them, you can visit this link: Contact QuickBooks products and services Support, then choose your product. Our Support Team needs information by pulling up your account and send it to your Product Team.

 

Let me know how the contact goes by commenting below. I'm always right here whenever you need help.

jmfocus
Level 1

My QB Cash account is not paying interest as outlined in the deposit account agreement. Support has not been able to help. How can I report this bug to get it resolved?

Has this been resolved? 

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up