My Reactivate Subscription won't update.

I appreciate your effort in providing the screenshot to help isolate the issue, noemii.

To remove the Reactivate Subscription icon on your screen, it depends on your QuickBooks Desktop Payroll subscription.

If you're using QuickBooks Desktop Assisted, I suggest contacting our Payroll support team. They have the tools that can check your account internally and guide you in solving your concerns.

Here's how:

1. Click the Help tab at the top menu bar and select QuickBooks Desktop Help,
2. Choose Contact Us and enter the necessary information.
3. Press Get a callback.

However, if you're using QuickBooks Desktop (QBDT) Enhanced or Basic, please follow these steps:

1. In your QuickBooks Desktop company file, go to Employees and select My Payroll Service.
2. Click Account/Billing Info.
3. Sign in using your Intuit Account login, and then your QuickBooks Account page will open.
4. Under Status, choose Resubscribe.
5. Follow the on-screen steps to reactivate your payroll service.

If the status of your payroll subscription is active, we need to validate your service key by following the steps below:

1. Close all your company files and restart your computer.
2. Open QuickBooks, go to Employees, select My Payroll Service, then Manage Service Key.
3. Your Service Name and Status should be correct and will show as Active.
4. Select Edit and verify the service key number. If incorrect, enter the correct service key.
5. Select Next, uncheck the Open Payroll Setup box, then select Finish.

Alternatively, I've included these resources that will guide you through running employee wages and their pay schedules:

• Create and run your payroll.
• Set up and manage payroll schedules.

The Community is always here to help if you have other questions or concerns about QuickBooks Desktop Payroll subscriptions.

I have the same problem 

@Rob3348 

Do you need to reactivate QB Desktop or QB Desktop Payroll (Enhanced Payroll)?

I appreciate you letting us know about your situation, Rob.
 

To confirm, are you using the QBDT Payroll Assisted? If so, I recommend contacting our Payroll Assisted Team. They're the authorized personnel who can reactivate your account under this plan.
 

On the other hand, if you're using QBDT Payroll Enhanced or Basic subscriptions, have you already tried the steps provided by my colleague above? If yes, I recommend using the alternative way of the reactivation process: 

1. Log in to your Intuit account through this link: Intuit Accounts - Sign In.
2. Under Status, select Resubscribe.
3. Follow the on-screen instructions to reactivate your payroll plan.

It's essential to note that you must have a supported QBDT version (2023 and 2024) to renew your payroll service successfully.

The reactivation takes up to 24 hours. Once the overall processing is complete, your subscription will show as Active. For more information about this topic, check out this article: Reactivate your payroll subscription.

If the issue persists, I suggest contacting our Payroll Support Team so they can investigate your inability to reactivate your payroll service accordingly.

Once you have follow-up questions, kindly revisit this thread.

After updating billing information, my subscription still will not reactivate.

@mbagci1 

QB Desktop 2024?

Is your license status Canceled?

When was your license due date?

Thank you for joining this thread, mbagci1. Let me help you reactivate your subscription to ensure your business continues seamlessly.

To begin, let's confirm the billing information linked to your QuickBooks account is accurate and matches the details on your payment method.

Also, have you tried the steps shared by my colleague in this thread? If you haven't, I encourage you to do so.

Next, verify the current status of your subscription by logging in to your Intuit Account. If your subscription still appears inactive or requires resubscription, select Resubscribe and follow the prompts carefully.

Please ensure that you are using a supported version of QuickBooks Desktop to reactivate your subscription successfully.

After updating your billing information or resubscribing, please note that it may take up to 24 hours for the system to process your reactivation.

If you have followed these steps and the issue persists, I recommend contacting our live support team directly. They have the tools to securely review your account and provide personalized support to resolve this as quickly as possible.

If you have any additional questions, please don't hesitate to reply below.