My subscription shows expiring, though I renewed automatically. Payment was made on 1/15/2020.

Hi marilyn-replogle,
  

The Products & Services section of CAMPs shows all your registered Desktop apps and subscriptions.
 

You can check the status of your subscription to ensure if it’s still active. Here’s how:

1.     Sign in to camps.intuit.com.
   
2.     Find your subscription in the Products & Services list.
3.     Select Details.

Once you find your subscription active, you’ll want to revalidate the service. You must enter the service key in QuickBooks Desktop to activate the service.

Here's how:

1.    Select Payroll from the employee's menu.
2.    Hit Enter Service Key.
3.    Having an existing payroll subscription is prompted to specify if you want to add this file to your payroll subscription. Select Skip to go to the Service Key window.
4.     Click Add.
5.     Enter the service key, and select Next.
6.     Select Finish.

You can check this article for more information and visual reference of the steps:Enter your payroll service or disk delivery key.

I added an article for your future reference about payroll schedules: Set up and manage payroll schedules.

I’ll be here if you have an additional concern.

This is frustrating.  My account is active.  When I open QuickBooks on my computer it shows Basic Payroll expired.  I have a payment receipt for renewal for Intuit Quick Books Payroll Annual.

Hi there, marilyn-replogle.

I'd like to help point you in the right direction to ensure your Payroll subscription is up and running.

In this case, I recommend calling in to speak with a member of the Payroll Support Team. An agent will be able to take a look at your account on our side and let you know what's causing the expiration to show. Here's how to contact an agent:

1. Press the F1 key on your keyboard.

2. Select Contact Us.

3. Enter Payroll in the field and click Continue.

4. From here you can choose to message an agent, or set up a callback for a time that's convenient for you.

Feel free to follow up here and let me know how the conversation goes. I'll be here to help in any way that I can.

I have had this issue every single pay week for the two pay periods, there is an error of some kind with the update causing this issue, I have had to use the online support person who had to patch into my computer to fix it.

This week I thought it was resolved and ran payroll as normal only to discover to late to do anything about it that the system did not take any taxes out of any of the checks because of this issue.

I would truly appreciate help getting this resolved.
My account auto renews February 21st and in every single screen I am directed to, all information is accurate and showing as active.

Let's sort this out, @office_MM.

You'll want to update your tax table everytime you pay your employees. These updates will accurately calculate your taxes, you can also turn on automatic updates in QuickBooks.

To download the latest tax table, here's how:

1.  Go to the Employees menu
2.  Select Get Payroll Updates.
3.  Click the Download Entire Update checkbox.
4.  Select Download Latest Update. A window will  appears when the download is complete.

Once the update is done, we can revert the paycheck to see if the taxes will be shown in the updated check. Here's how to revert::

1.  Click Resume Scheduled Payroll.
2.  Right-click the employee's name 
3.  Select Revert Paycheck.

Once done verify your employees payroll to make sure it's correct and accurately calculate the taxes.

For further guidance about the process, please check out this articles:

• Get the latest payroll tax table update
• How to save or revert pending paychecks

Also for additional information, I've got this article that will guide you on how to send pachecks to your employees and run a report:

• Send payroll and direct deposit paychecks in QuickBooks Desktop Payroll
• Create a payroll summary report

Just let me know if you have any other concerns. I'm here to lend a hand. Wish you all the best.

Hi,

I had the same issue last year and after three days of being on the phone, they sent me a new service key to enter and ASSURED me that it would not happen again. Well, guess what?????  They took my $650 for Annual Payroll on the 16th of the month, and I cannot get rid of the Red Triangle saying that my payroll subscription has expired. And now, I cannot speak to anyone on the phone. I spent five hours via chat yesterday and the tech ended up being rude and dismissive at the end of the call. I had to restore my data after he led me down a path that did not fix anything.  I would love to speak to someone so that they can refer back to the original case # from last year, but all the techs want to do is start from square one and I have already tried all of those steps......I have no idea how long I will be able to limp along before they cut my payroll off..........

I'm here to help get rid of the notification, Controller2020.

We can simply revalidate your service key since you've already verified that your subscription has been renewed. Please follow these steps:

1. Go to the Employees menu. Hover over My Payroll Service and select Manage Service Key.
2. On the pop-up, click on Edit. Reenter your Service Key.
3. Click on Next twice and hit Finish.

This helps so that QuickBooks can confirm and recognize that your subscription is active. I've also included these articles if you need more details about payroll connection errors:

• Troubleshoot Payroll Service Server Error or Payroll Connection Error

• Resolve a problem verifying your payroll subscription

Please comment again if you have other concerns. I'll be here to assist you.

Hello,

I followed your steps, re-entered the service key, and followed the prompts as it led me through the payroll setup process. The red expiration triangle is still showing.  I spend hours on the phone with tech support already. Let me tell you what we were able to determine. According to the tech, I have six paychecks from April 2019 that are flagged "online to send".  He walked me through the steps to add a zero line to the wages, then delete it, etc. Still stuck. The he had me delete a check and try to re-enter it. When I explained that the YTD amounts showing on the newly entered check were WAY off from the original entry, he replied" well, i don't know where those are coming from. I am not an accountant." At that point we "disconnected". I restored from my back up and here I am. I had the same issue last year and after days of tech support, they ended up sending me a new service key and assured me it wouldn't happen again. I also tried several other steps with other techs in the last few days....nothing has worked.

Hi @Controller2020,

This isn't the kind of service we want you to experience. I know you've already contacted our technical support. However, calling in is our way of helping you get this escalated.

We have our data services team that'll help you fix your file. Let me guide you how to reach out.

1. Go to Help, then QuickBooks Desktop Help.
2. Scroll down and click Contact us.
3. Enter a brief description of your issue, then Continue.
4. Select Talk to a Specialist.

Please see this article about QuickBooks Data Services FAQ for details.

Should you have other questions or concerns, don't hesitate to reach out. I'm always here to help. Thanks for visiting us today and be safe.

Hi and thanks but, calling in is no longer an available option for support.  I cannot stand the chat option because it is too frustrating to explain my situation without telling a live person all of the things that have already been tried to resolve this. I would love to call in.....and get this escalated!

How can I submit my data to be fixed?

Thanks for coming back, Controller2020.

We know that this outbreak causes a lot of business on their toes right now. At this time, our phone support options are unavailable. However, we have chat support agents that are willing to assist you at this time. They'll pull up your account in a secure environment and process your request to escalate this issue. Just provide the case or reference number for them to review your concern.

Here's how to reach them:

1. Click Help on the top menu.
2. Choose QuickBooks Desktop Help.
3. Tick Contact us.
4. Select Search for something else and enter your concern in the Tell us more about your question: field. 
5. Tap Search.
6. Hit Start a Message. 

To download your files, just check out the steps and details in this article: QuickBooks Data Services FAQ. Then, go to How do I upload or download my files? section.

The Community will always have your back if you need a hand with running payroll or any QuickBooks related. Take care always.