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Level 1

Need advice on passing QBO advanced certification exam

I have been taking this exam and did a retake and had all the exact answers for the same test because I screenshot the ones I had passed before submitting and the ones I passed on the quickbooks exam on sections and now saying that I failed the ones that I passed. I figured all I had to do was pass the two that I had trouble with. Then, I corrected the sections I didnt pass but now the ones I passed with no problem saying your not quite there yet. I am like what? You have to be kidding me. This is totally strange to me. Never seen nothing like in my life. It makes me wonder. Thinking I will be leaving this alone.

QuickBooks Team

Need advice on passing QBO advanced certification exam

Hi LAL3,


Thank you for sharing your experience with us.


It would be best if we can have this check with our Support team. That way, they can use a screen-sharing tool to see your setup and take screenshots for documentation and to investigate this further.

  1. Click on Help and type something like PAP Certification.
  2. Type something again like need human.
  3. Click any from the suggestions and click on I still need a human.
  4. Choose Contact Us and select Chat or Get a Callback. These options are available on weekdays from 6 AM to 6 PM PST.

You can always go back to this thread if you have other questions in mind.

Level 1

Need advice on passing QBO advanced certification exam

I'm just stupefied by taking the first QBO exam and failing.  I'm a CPA, but am retiring, but thought I would take on clients as a QB Pro.  I passed the CPA exam in one attempt.  I've taken this exam 3 times and failed, even after reviewing my answers and going back to the course work. I actually went through the coursework the before I took the exam the first time.  On the 3rd attempt, I failed one section.  Really poor courses and exams.  I've decided to give the 1 star review on their course work, since it obviously doesn't prepare you for the exam.  

Level 1

Need advice on passing QBO advanced certification exam

After retaking this certification test 3 times, I have failed to pass section 5 on the 3rd and also am locked out.  There seems to be questions that pertain to previous versions of QBO that were not covered on the training tutorials.  Very frustrating.  The answers did not pertain to the sample company as you walk through the question steps.  Has anyone been successful trying to figure out which answers they answered incorrectly and have had them reviewed to ensure that the questions and answers are actually correct?

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