Not receiving emails (containing verification codes) from [email address removed]

Thanks for bringing this to our attention, @ormic. I'll direct you to our customer support team so you can resume receiving email verification codes in QuickBooks Desktop (QBDT).

Before doing so, I recommend checking with your email provider to verify if there are ongoing issues in their system. Otherwise, you can reach out to our customer service team. While I'm aware you've already contacted them, it's best to get in touch again so they can further determine the root cause of the problem and raise an investigation if necessary. To do that:

1. Go to the Help menu and click QuickBooks Help.
2. Select Contact Us.
3. Provide a brief description of your concern, and click Continue.
4. Log in to your Intuit account, select Continue, then Continue with my account.
5. Enter the single-use code you received in your email and hit Continue.
6. Choose between Chat with us or Have us call you.

Moreover, check out this article to protect yourself against potential frauds from emails: Identify suspicious activity, phishing scams, and potential fraud.

Keep in touch if you have other concerns about receiving emails. The Community team is available around the clock to lend you a helping hand. Stay safe.

Maybe you should re-read my message. 

1. The issue started when I attempted the Contact Us process (which I've done many times). I entered my email, which QB recognized, and was told to enter the verification code sent to my email. It never arrived. That led me to calling support and speaking w/3 different people, including a supervisor. The last person, Emily, was Tier 1 support and was talking to the back office (Case # 15117891907). While on the phone (2 hours) I got emails from QBOCare (case #) and Customer Service (survey). I also received 2 emails from Emily. She told me the emails I was not receiving were coming from [email address removed] and suggested I send a suggestion to some team to resolve it. I requested she forward the case # to them since it had all the information and what we'd tried. She said she couldn't. I requested escalation, she said it was denied.

2. You removed the email address from my original message. That is the crux of the problem!?!?!?!?!?!?!?

This isn't the experience we want you to have, Ormic. I can imagine how challenging this must be for you. Your concern is valid and I want to assure you that we take your concerns seriously and we’re here to help.

First and foremost, your email address was removed from your original post to ensure your personal information remains secure, as this Community is a public platform. We strive to maintain the privacy and security of our users at all times.

Moreover, I want to let you know that we’re going to escalate your case to our Next Level Help team. They will review your comments and recent cases with support. You can expect to be contacted by them within 1-2 business days with an update or next steps.

Just in case, you can visit this article to help you learn how to protect yourself against potential frauds from emails: Identify suspicious activity, phishing scams, and potential fraud.

Please rest assured that we’re dedicated to resolving your issue. 

In the meantime, if anything else comes up, feel free to reach out to the Community. We’re here to assist you.

"First and foremost, your email address was removed from your original post to ensure your personal information remains secure, as this Community is a public platform. We strive to maintain the privacy and security of our users at all times."

It wasn't my email you removed. It was the QBO email that sends out the verification codes. It was deleted again in my previous message. IT IS NOT MY EMAIL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 

I guess I shouldn't type it again cause it will be deleted. But it begins w/ do_not_reply and ends w/ @intuit.com

This is maddening............................................

I have never IN many years Ever once received the Verification Email. My work around is putting in my phone number. It takes one extra step, but avoids the other 4-6 steps to login otherwise. 

I have been experiencing the exact same issue!!! I've called in before, and thought it had been resolved.

I, once again, have issues with Data Protect and after reading a whole bunch of help articles and applying the proposed solutions, I didn't get anywhere, hence I was in need of contacting QuickBooks again.

I simply can't get the verification codes! I never receive any e-mails. And if I choose the option to get my account verified another way, the forms do not respond to my keyboard, and I can't type anything in!!!

It is highly frustrating, and I have wasted a LOT of precious time....!

I hope that you were able to resolve the problem with the help of QuickBooks???

@Sunshine1510 

Can you login to CAMPS and find your license code there?

https://camps.intuit.com

Hi Chrea!

Thanks so much for your response!

Is it safe to post my license number here? I thought that one shouldn't do that?

I do have it, but how do I get it to you without "openly displaying" it here?

Looking forward to hearing back from you!

Sunny

Having a license number should not be enough. Can you login to CAMPS? What QB Desktop year version do you have?

Dear Chrea,

Yes, I can log into my account on the CAMPS website, and I can see my license number.

The problem is that I can't contact QuickBooks due to the verification e-mail issue, as well as the problem that the webpage is non-responsive to my typing (when I choose the other verification option).
Can you help?

Having to retype this since an INTUIT survey popped up while I was about to post...completed survey, blasted INTUIT, then it froze my screen...

I had typed: "Sorry to see others experiencing same issue I originally reported. QBDT support has been NO help. I've got case #s, escalated to higher levels, etc...they can't figure out why I CAN'T USE THE EMAIL ADDRESS I STARTED USING QBDT WITH IN 2013 TO LOGIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I can't even login as "ormic" to the Community page....sends a code to my phone, then asks for password for my email, then says it's wrong, I click forgot password and it wants to send a code to my email....which I never get.

Chrea... you're Level 6...don't know what that means...how many levels are there? Can you solve my problem or escalate to the HIGHEST level so I can USE THE EMAIL ADDRESS I STARTED USING QBDT WITH IN 2013 TO LOGIN!

Having to retype this since an INTUIT survey popped up while I was about to post...completed survey, blasted INTUIT, then it froze my screen...

I had typed: "Sorry to see others experiencing same issue I originally reported. QBDT support has been NO help. I've got case #s, escalated to higher levels, etc...they can't figure out why I CAN'T USE THE EMAIL ADDRESS I STARTED USING QBDT WITH IN 2013 TO LOGIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I can't even login as "ormic" to the Community page....sends a code to my phone, then asks for password for my email, then says it's wrong, I click forgot password and it wants to send a code to my email....which I never get.

Chrea... you're Level 6...don't know what that means...how many levels are there? Can you solve my problem or escalate to the HIGHEST level so I can USE THE EMAIL ADDRESS I STARTED USING QBDT WITH IN 2013 TO LOGIN!

When I tried to post this latest version...it asked me to sign in...hence my new username, ormic1.

I am so sorry you're still dealing with this!!! That fact doesn't instill me with confidence in QB support.

I do hope that Chrea might be able to help both of us... I have found other reports of people having the same issue we do. I do hope that QB will finally do its best to resolve this issue for people. It is highly distressing and frustrating!

@Sunshine1510 @ormic1 

Login to CAMPS as the Primary Contact and invite a new email address as an Authorize User. Make sure you can accept the invitation and login to CAMPS. Next step, re-login as the Primary Contact and transfer the access to the new Authorize User. Can you receive the verification code by email and/or phone number as the new Primary Contact?

I'm tired of trying to solve QBDT problems for them. Please escalate this to the highest level if you can. Others are obviously affected.

After submitting my last post/reply w/my new username ormic1, I got an email at  THE EMAIL ADDRESS I CAN'T USE THAT  STARTED USING QBDT WITH IN 2013 TO LOGIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I SO understand your frustration!!!
I am going to call them soon, and will request that the issue will be escalated. Let's hope for the best!

Hi Chrea,
I had already done this before, and I still didn't receive a verification email (using the new email address).

Just tried it again. I don't even receive the invitation email (for a new authorized user). QB's sytem appears to have an issue sending emails...This REALLY needs to be resolved!

So weird. I did finally get the invitation email, and went through the process of inputting information etc., and 
I was sent an email with a verification email - which I received!!!!
However, there IS an issue with QB's email system, since  I also wouldn't receive email notifications from Data Protect regarding successful/ incomplete backups etc. The funny thing is that the email address I used today to set up the authorized user account, is the original email address I used with my (main) QB account, until I encountered the problem of not getting emails from QB, at which time I changed (my main email address) it to the current one. And now the current one gave me issues, but the "old" one that I used to set up authorized user account today, can suddenly receive QB emails...Weird. Just weird.

Only one email address has the Intuit Data Protect user label.

I don't trust their IDP feature. I prefer to run backups manually.

I recognize the challenges you encountered dealing with the email address that can't receive a verification code, and do appreciate the time you spent to resolve this even during busy hours, Sunshine and Ormic1. I could agree to contact the QuickBooks Desktop Live Support Team once again to address this concern further. Let me help you with the steps.

Here's how to reach them:

1. Click Help.
2. Choose QuickBooks Desktop/Contact Us.
3. Then, type a keyword or directly click the Contact Us button.

There's a need to contact our QBDT Live Support Team because they have tools to assess the kind of concern you are having about not receiving a verification code in your email.

To know the best time to contact them, you can visit this article: Get help with QuickBooks products and services.

Once this issue is resolved, you can open the article I'll provide. It contains some helpful guides on what you can manage, or edit in the Customer Account Management Portal (CAMPs): Change, manage, or update your Intuit account with CAMPs.

We appreciate your patience as you work through these challenges. For further inquiries and detailed guidance, simply hit Reply or visit our help article for additional support and information to assist you.

I'm sorry, but that wasn't helpful at all.
I run into the same issue following your advice!

I did try to take that route several times, which always ended in having to wait for a verification email that I never received. Hence, I couldn't get to the part where I would have been put in contact with QB customer support....

Hey Sunshine1510,

Thank you for connecting with the QuickBooks Community! I understand your frustration. You can connect with us through our website. Please use this link below to assist with contacting our Support Team,

• QuickBooks Support

Please let me know if you need further assistance. I will be here to around. See you soon. 

@ormic1  The levels are just video game dressing from Intuit; QB staff simply have the Employee or Admin or Moderator tags.

Only customers have levels, as you will if you continue posting here. They don't mean much of anything except a rough estimate of how long you've been actively posting here.