payment notification

Hello there, @Stripper Girl.

Thanks for trusting your concern with us. I can help you add an email for customer's online payment notification.

You can sign up to get an email notification whenever funds are deposited into your bank account. You'll need to enable your preferences in your QuickBooks Payment account.

Here's how:

1. Log in to https://merchantcenter.intuit.com.
2. Below Account, choose Settings & Alerts.
3. Select Yes under Receive Credit Card Deposit Notification in the Email Alerts section.
4. Enter the email address where you'd like to receive the notifications. Separate multiple email addresses with semi-colons.
5. Enter the email address in the empty box that appears when you click a notification's Yes radio button. Notifications go to the email address on file with Intuit Customer Service if you enter nothing.
6. Then, click Save Changes.

For Recurring Payments, you may check out this article on how to turn on or off customer notification emails: https://community.intuit.com/articles/1763840.

You should be getting emails when your customers pay online. Let me know how this goes and if you have other questions by leaving a reply. I'll be around to help. Have a blissful rest of your week.

Hello there, @Anonymous.

Thank you for getting back with me about adding an email for the payments notification. Allow me to help get this taken care of today.

Currently, the option to change or assign specific email notifications in the Merchant Center isn't available. All notifications will be sent to the email address entered on the Contact Information section.

However, if you need to update your account information, let me walk you through how to do it:

1. Sign in to the Merchant Service Center.
2. Click the Account tab.
3. Select Account Profile.
4. Go to the Contact Information section, then click Edit.
5. Change the email address then click Save. 

Please refer to this article for the detailed steps: Change business, bank account, or contact information in the Merchant Service Center.

Also, this feature is a great idea we can put forward to our developers. I recommend you send your product suggestion to our engineers who consider feedback for QuickBooks enhancements. I'll do the same thing in my end to reinforce your request.

You can use this link to submit your suggestion: QuickBooks Online Feature Requests Forum.

For additional help, you can also get in touch with our Merchant Services Team. They have the tools to pull up your account in a secure environment and make sure the notifications will be sent to the correct email.

Stay in touch if you have additional questions about adding email for payment notification. I'll be happy to help you out. Wishing you and your business continued success.

If it's not an option, then why did your first response give instructions on how to do it that way?

Let me share the latest updates, KW123.

We've made enhancements on how to manage alerts in QuickBooks Payments. With the recent changes, you'll now start getting notifications to the email address associated with your account.

To stay current on all the product updates and announcements made by our Product Development Team, you can visit our blogs.

Here are the links for your reference: 

• The QuickBooks Blog
• Firm of the Future

Thanks for joining us in this thread. If you have any follow-ups or other questions, just let me know. I'm here to help. Have a great day.

The email address under Contact Information is not the email to which payment notifications are being sent.  Payment notifications are being sent to the Tenant Facing email address saved under Account and Settings, Company Tab, Tenant-Facing email.

I need the tenant-facing email to remain the same, but have the payment notifications sent to the Company email.  How do I make this happen?  The information you provided up to this point seems incorrect.

Hello, @Bkraft.

Let me share additional information on how you set up the email address in the merchant service center.

As what my colleague, @Jane shared, there's an update with regard to the email notification process in the Merchant Services. You can associate different email addresses with your Payments account. 

Each one receives different kinds of messages.

• News about your account goes to your Contact Email. This address also appears on your receipts.

  

• Account access messages go to your Intuit Account Email.
• Statement or deposit alerts go to individual email address destinations you set for each alert type.

The merchant service center can notify you when your monthly credit card statement is available for viewing online and/or whenever funds are deposited in your bank account.

Keep me posted if you have other questions. I'm always here to help. 

Can only one email address be entered in this area?

Thanks for joining this thread, toostema.

We can only enter one email at the moment to notify customers when they pay online. 

You need to change the current email on file if you need to use a new one. Simply follow the steps provided by my colleague @MaryGraceS in this thread for your guidance.

If you've set up a recurring charge, feel free to read through this article: Turn on or off Customer Notification Emails for Recurring Payments. You'll be able to notify customers when the processed payment has occurred through this link.

Keep me posted if there's anything else you need and Id be glad to help you out.

I am having a similar issue. My email address is set up under the Account Profile > Contact Information page. I have been receiving 100% of the emails that customers made an online payment up until this Monday 11/4. Another employee has been getting 1 or 2 of these notification emails a day. I cannot figure out why? My email is in the correct box of the screenshot you shared. Her email address is associated with the payment account. Can you please help me figure out how to make sure my colleague does not get these emails? Thank you.

Hi @carrellandco,

I've got a few sets of steps I can share with you. This is what you can do when you aren't receiving any email notifications from QuickBooks Payments.

The first is to check your email folders.

1. Open your email and check your Spam or Junk folder.
2. If it's there, move the email to your Inbox. If it's not, go through the next set of steps.

To ensure that you'll receive emails from QuickBooks Payments, add it to your contacts.

Here's how:

1. Add these email addresses to your safe sender list:
   • BusinessServices@intuit.com
   • Payments@intuit.com
   • Notification@email.merchantcenter.intuit.com
   • PaymentNotification@email.paymentsolutions.intuit.com
   • ReplyTo@QBDT.intuit.com
   • do_not_reply@intuit.com
   • quickbooks@notification.intuit.com
2. Send a test email to any of the provided email addresses above. This helps your internet service or domain provider recognize it as a friendly contact.
3. If it still doesn't work, proceed to the next set of steps below.

Contact your IT person or domain provider to turn off sender ID filtering. This is so they can temporarily turn off Sender ID filtering or get help on what’s causing you not to receive the email.

For the complete list of the Sender Policy Framework (SPF) that needs to be allowed on your end, check out this article: Unable to receive Intuit email.

In case you have other questions in mind, post them below, and I'll be sure to get back to you.

Hi @Ryan_M 

That is not what I was asking. I am receiving a majority of the emails as I should. The few other emails that I am not receiving a coworker is getting. She should not be getting them. She has a different email. Please let me know if I can be any more specific that my initial post. I originally had a longer reply written but the support forum seems to be having issues with me logging in as the same user and I've had to retype it three times only to lose it each time. 

Hello, carrellandco.

Since everything was setup correctly and this just happen lately, I’d recommend reporting this issue. You can do this by reaching out to our payments support team. Check this out for additional details: Contact Payments Support. 

The Payments Support team has the tools needed to investigate and help you further with this. Drop by again if there’s anything else you need. 

Is there any other support that I can contact? This is obviously a QB issue since

1. It just started 11/4/19 when it previously had worked before, and

2. No one can tell me why it's happening or how to fix it. In fact no one can tell me the correct way to edit these changes in the first place. Which I would have needed to do next month as we are changing who is doing our A/R.

As instructed by several different QB support reps I have:

-changed the email in Merchant Services > Account Profile > Contact Info and that didn't work. 

-I have rebuilt the QB file and that didn't work.

-I have changed the email under Company > My Company and that didn't work.

-I have been disconnected with support and had to speak with 4 different representatives just yesterday alone. 

-I have called our ProAdvisor number to get special support that we are supposed to be able to access but am rerouted each time to a call center. 

The attached screenshot is the email I am referencing. In this article: https://quickbooks.intuit.com/learn-support/en-us/payments-account/update-business-and-account-infor... under the Update your contact information towards the bottom, QuickBooks support itself mentions "There are different email addresses associated with your Payments account. Each one receives different kinds of messages." But the article does not link to, or give any directions on how to change it! I need to be able to change the setting that this article references. I have logged into the QB Payment center online and gone through the Account, Account Profile settings and can't seem to find where to change this. It looks the same as the merchant center settings in my QB desktop. 

I was sent this article by support: https://merchantcenter.intuit.com/wapweblet/ims-mp-help/en/quark/svc_mp_email_alerts.html and it was not helpful. (I don't even have those settings it mentions in the article) I am not referencing the emails stating when my payment statement is available, or when funds are deposited into my account. 

I can imagine what you’ve been through to get an answer, carrellandco1. I would be posting the same thing if this happens to me.

I know that you’ve already called us and verified the emails of your users. I would recommend calling again to check your account with our Merchant team. Please call the number for QuickBooks Desktop Payments. They have full access to your account information.

You can go back to this thread if you have other questions.

I don't have the option to

1. Select Yes under Receive Credit Card Deposit Notification in the Email Alerts section. 

It's not there under settings and alerts. Any ideas why?

We've made enhancements on how to manage alerts in QuickBooks Payment, Natalie64.

At this time, it would be best to contact our Merchant Support team. They can verify and guide you on how to add an email notification.

You can see their contact information through this link: QuickBooks Desktop with Payments.

I'm just around if anything arises with your QuickBooks file.

I am not getting notifications.

Hello, @jrr5050.

Let’s get this taken care of today and resolve why you’re not getting the notifications. The notification could've been turned off. 

Here’s how to turn on the Customer Notification:

1. Go to the Merchant Service Center, then choose Processing Tools > Manage Recurring Payments.
2. Pick Settings.
3. Push Yes to receive an email notifications.

If there’s any other questions, post them here in the Community and I’ll be right here to help. I hope you have a great day.

Did anybody ever solve this issue?  I'm having the same problem here.  Another employee receiving payment notifications, his email is nowhere in the merchant center anywhere.  My email is the only one set up and I am not getting payment notifications. 

Let me help you resolve the error you're having with payment notifications, @SolarSys. 

We currently have an issue with payment notifications going to wrong email address. Our Product Team is already aware of this and is now working for a fix. 

I suggest contacting our Payments Support Team, so you'll be added to the list of affected users and receive an email notification once we resolve the issue. You can get their number from this article: Contact Payments Support. 

If you have any additional questions or require further clarification about your account, let me know by leaving a comment below. Have a great rest of the day. 

I contacted them today and was rerouted too the merchant center and regular customer support and no one could answer or do anything for me after 2 hours I was transferred again and was told I had an hour wait

How awful this is and how silly no one is trained or knows how to fix this.

This is what happens when you take away control from customers..  give us back the options on how we receive notifications so we can fix this ourselves because your personal is not trained and has no idea of what to do with this or any other issue I have had.

now here it is friday and no response on here either...  very poor customer service

We don't want you to feel that way, jacobycue.

Our product engineers are still working to resolve this error. For now, I recommend reaching out to our Merchant Support directly. This will help us keep track of the number of affected users.

You can get their number from this article: Contact Payments Support.

I'll also post an update on this thread if we hear from them or once the issue is resolved.

We appreciate your patience and understanding on this matter.