Hi there, @jacobycue.

The issue about customers unable to receive online payments email is still open. Our engineers are all hands on deck getting this feature working back to normal.

I want to ensure you’re in the loop for the resolution status. I suggest contacting our QBO Care Team to help sign up for the list of affected users.

Here’s how:

1. Go to the Help icon at the top to select the Contact Us link.
2. This will open another window where you can enter the issue/topic.
3. Once done, click on the Let’s talk button to view the support information.
4. Choose how you want to contact our QBO Care Team: Start messaging or Get a callback.
5. To expedite the process, provide this information: INV-36832.

You’ll receive an email once there’s progress about the investigation. Rest assured, this issue is being worked on with utmost urgency.

For future reference, let me share this guide containing links to different processes you can perform using the Payment feature: QuickBooks Help.

Reach out to me if you have any other concerns or questions about the product. I’ll be right here ready to answer them for you. Have a good one.

There are people including me waiting months for a solution this is why I do not believe you are working on it because if you were you would have a solution for it and I have contacted and no one has an answer as to how when i receive an online payment the notification does not go to the default email....  I am tech savy and pretty sure if my business was writing and maintaining software I would have this fixed along time ago by myself  as this issue is not exactly rocket science...  it shouldn't take anyone months to fix this issue.  Please do not keep passing us off to someone else to report the problem too hoping we will go away and fix the problem

Thanks for following up with us, @jacobycue.

I've looked further into this investigation and found some more information.

As of now, there are two options that our Engineering Team has provided for a workaround:

• Option 1: Set Customer Facing email to the email address where notifications are desired (This will result in customer's seeing this email address).
• Option 2: Setup a rule in the mailbox for the Customer Facing email to forward these emails to the other email address.

Have you tried these workaround options? If not, this can be used as a temporary solution. Rest assured, our Engineering Team is working hard on this issue. 

If you have any additional questions or concerns, please don't hesitate and leave me a Reply. I'm always here.

@jacobycue 

For the time being, explore this app and integrate it with your QBO.

http://get.practiceignition.com/quickbooks

Hope it helps. 

Better yet, add the domains so you don't have to update it every time they modify a mailbox name...

• @intuit.com
• @email.merchantcenter.intuit.com
• @email.paymentsolutions.intuit.com
• @qbdt.intuit.com
• @notification.intuit.com

This has been an issue for the entirety of the time we've used QBO. I have been trying to change the email that receives the payment notifications for over 2 and a half years. If they haven't fixed it in this time, will they ever?

Hello, @meganAS. 

Upon checking, I can see that this issue is now marked as resolved. Our engineers have determined this is working as designed. 

This means that the payment notifications are going to the email address listed under Customer/Client Facing Email Address.

You can follow the workaround provided by Ashley H:

• Option 1: Set Customer Facing email to the email address where notifications are desired.
• Option 2: Set up a rule in the mailbox for the Customer Facing email to forward these emails to the other email address.

Let me know if there's anything else that I can help. I'm always here to assist. Have a wonderful day!

I can confirm it is still not working. In the past 2 days we have had multiple invoices paid through QBs payments, and out of all of them, one had an email notification sent. That one was sent to the user that generated the invoice, not the client facing email. The others were not sent at all. I have access to the email server directly for all users, including messages designated 'spam' and/or caught by the firewall, and they have not been sent to my domain.

Thank you for sharing your concern, @DJ-Picks.

Since the issue persists, I'd recommend reaching out to the QuickBooks Payments Support to help you further with this. They have the tools to pull up your account and help provide further information about it.

You can contact our merchant support through this link: QuickBooks Payments.

You can check this article to learn about customer payments: Find out when QuickBooks Payments deposits customer payments.

Also, you can visit this article for QuickBooks payment questions: QuickBooks Payments FAQ.

Let me know if you need anything else. The Community is always here to help you.

The email address to which payment notifications for invoices is sent is found in the quickbooks program. Go to in the menu bar:

Company > My Company

In the "company information" block at the top, there is a place for the email address. This is the one where the notifications go when someone pays an invoice online.

Hope this helps.

I have the same issue and it seems that the answers are not addressing the questions being asked...

We send an invoice to a customer

The Customer pays the invoice.

Shouldn't my company get an email saying the invoice has been paid? Or at least SOME notification that it's been paid, not that I have to log into my merchant account to check every 5 minutes?

We are getting no notifications that invoices are being paid. Only days later that money is being sent to our bank account. How do I know a customer paid the bill without having to keep logging in? 

Thanks for checking on this, @BobSaville,

Payment notifications for QuickBooks Payments will be sent to the default email address entered on the Contact Information section. If you haven't received any messages when a customer pays online, check your account settings if it has the correct email address in it.

Here's how:

1. Sign in to the Merchant Service Center.
2. Go to the Account tab then Account Profile.
3. In the Contact Information section, click Edit.
4. Update the email address then click Save. 

The steps to update your information in the Merchant Service Center is shown in this Community guide: Change business, bank account, or contact information in the Merchant Service Center.

If you have the correct email there and still not getting any  payment updates, I recommend getting in touch with our Payments Team. There they can help check why you're not getting any notifications from us.

Here's how to contact Support: QuickBooks Online with Payments & Merchant Service Center

Let me know what you find in the comment section below. I want to make sure this is resolved for you. Have a good one!

My contact information is correct. 

I did call and spoke to a person that was not at all able to help. He basically said that no, there are no notifications when an invoice is paid. If that is true, that's ridiculous. The only notification is when money is being transferred into our bank account, which is days later. And it's just a total, which does not help knowing who paid. 

For example: I send out ten $100 invoices on Monday. On Wednesday I get an email saying "Money on the way!"   with only a total of $700. So, who paid? I now have to go into the account and see who paid and who didn't so I can mark the invoices paid and some not paid. 

But that's not the worst: we sell much of our products by mail. If I send an invoice and the person pays right away, they want me to ship immediately. But I have no way to know when they paid without logging in every few minutes to see if they paid. I do not have time to constantly be logging in to see who paid. A simple notification that "Customer XYZ" paid their invoice would make it easy. THAT's how Square and Stripe work. I guess not Quickbooks??

Hello again, BobSaville.

I appreciate you contacting our support and providing detailed information about your concern. Let me clarify things out. 

As mentioned by my colleague Jen_D, you'll be receiving payment notification for QuickBooks payments to the email address set up on the Contact information section. 

To isolate the issue as to why you're not receiving an email, I suggest checking your Spam or Junk folder of your email. Moreover, to make sure that you'll receive emails from QuickBooks Payments, add it to your contacts.

Here's what you'll need to do:

1. Add these email addresses to your safe sender list:

• BusinessServices@intuit.com
• Payments@intuit.com
• Notification@email.merchantcenter.intuit.com
• PaymentNotification@email.paymentsolutions.intuit.com
• ReplyTo@QBDT.intuit.com
• do_not_reply@intuit.com
• quickbooks@notification.intuit.com

2. Send a test email to any of the provided email addresses above. Doing so will help your internet service or domain provider recognize it as a friendly contact.

To know more about the list of Sender Policy Framework (SPF) that needs to be allowed on your end, check out this article: Unable to receive Intuit email.

Let me know how things go on your end. I'm always here to keep helping. Have a great day!

I strongly suggest Intuit/QB/Merchant Services change the online "support/help" documentation on this topic asap.  I spent an embarrassing amount of time today trying to resolve this issue before finally arriving at this thread.  I've had a great experience with QB so far, but the fact that this thread started in Dec 2018, and MULTIPLE responses to clients stated that engineers were "working on the issue" - for well over a year - is fairly alarming, in and of itself.  Then to read it was not a bug at all, but a change made intentionally and without disclosure to clients or support staff (obviously) is just shoddy.  Sad for all of us!         

Here are a couple of the articles I found that need to be updated:

https://www.merchantcenter.intuit.com/wapweblet/ims-mp-help/en/qbms/svc_mp_email_alerts.html

https://quickbooks.intuit.com/learn-support/en-us/payments-account/update-business-and-account-infor...

See "Update Contact Info":  Statement or deposit alerts go to individual email address destinations you set for each alert type.  

I feel like I saw this in *several* places online.  I hope these changes are made expeditiously so new users like myself don't end up in the same loop.  Thanks.

There is no option to select "Review Credit Card Deposit Notifications"  under the "Account" and "Settings"

I am not sure what happened, but about a week ago, something changed.

I used to get notification of a payment.  Now I only get notification of a deposit. 

This is not good, as I sent a reminder to a client who had paid.  What happened? 

How do I fix this.  Your information below is non-existant.

Thanks for following on this thread, TBSInc. 

I've got some latest updates to share about enhancements on how to handle alerts in QuickBooks Payments. You'll now start getting notifications to the email address associated with your Merchant Account. Thus, you're unable to see the Email alerts option.

Let's make sure to use the correct email address. This way, you'll receive payment notifications. Let me guide you how:

1. Sign in to the Merchant Service Center.
2. Click the Account menu at the top, and then select Account Profile from the drop-down.
3. Go to the Contact Information section, and then click Edit.
4. Change the email address if needed.
5. Click Submit.

If you're still unable to receive payment notifications, you can check your spam or junk folders. All unrecognized emails are moved there. Here are the steps on how to check your spam folders:

1. Open your email, and then check your Spam or Junk folder.
2. Locate the email or notification, and then move it to your Inbox.
3. If not, please proceed to steps 2 and 3 in this article: Unable to receive Intuit email.

If the issue continues, I suggest contacting our Payments support to investigate further why you're unable to receive emails from us. They'll also be able to escalate this case if need be.

I've got your back always with any payments concern you may have. I'll be around to help you

Hello. How and where do you change the email for these notices that you mentioned?

• Statement or deposit alerts go to individual email address destinations you set for each alert type.

Thank you.

Thanks for joining this thread, @Bob218. Allow me to share some information about managing your QuickBooks email notices.

Ideally, with QuickBooks Online (QBO), you'll be able to receive QuickBooks notifications and alerts if you're the main admin. 

If you're referring to QuickBooks Payments, you can follow the steps provided by my colleague GlinetteC on how to change your email information to receive further payment notifications and alert notices.

Otherwise, if you're referring to QuickBooks Online, let me walk you through how to update your email address so you'll be able to receive updates.

Here's how:

1. Sign in to QuickBooks Online.
2. Click on the profile icon next to Settings.
3. Select Manage your Intuit Account. This opens the Intuit Account Manager.
4. Select the Sign-in & security menu.
5. Select the User ID, Email address, or Password section.
6. Make your changes.
7. Once done, click Save.

Furthermore, you can visit this article to know what to do if you don't receive Intuit emails: Unable to receive Intuit email from QuickBooks Payments.

Feel free to get back to us if you require further concerns with email notifications. We're available 24/7. Take care!

Thank you. I am referring to QB's Payments associated with QBs Desktop Premiere Plus 2022 - please show where I can change these payment notification emails.

You're welcome, Bob218. We appreciate you for responding to this thread and providing additional details of your concern. It helps me determine and share exact information and solutions with you.

Let's make sure to change your payment notification emails from QuickBooks Payments associated with your QuickBooks Desktop. 

Since you're using QuickBooks Desktop, we can manage payment notification emails from the Merchant Service Center. Still, I recommend going to the Contact Informationsection to handle the alert setup of your emails. Here's how:

1. Sign in to the Merchant Service Center.
2. Go to the Account menu. Then, select Account Profile from the drop-down.
3. Go to the Contact Information section, and then click Edit.
4. Change the email address.

If there are other things you need to manage from there, we can consult our Payment Support Team. They can walk you through thoroughly to get everything done and change some of your details from this portal. We can view payment support contact information using this article: Contact Payments Support.

 Feel free to check the link below where you can get additional about this service:

• Take and process payments with QuickBooks Payments. 
• Learn how to receive and process customer payments for invoices and in-person sales. 

Let me know if you have other questions or need further assistance with your email notification and anything related to QuickBooks. I'm here to help anytime. Take care and stay safe always.

I don't see this:

1. Select Yes under Receive Credit Card Deposit Notification in the Email Alerts section.

My top priority is to assist you, @JELECTRICmember. Thanks for joining the thread.

Let me inform you more about the email notification you will receive each time money is deposited into your bank account.

Changing or assigning particular email notifications in the Merchant Center is currently unavailable. All alerts will be delivered to the email address provided in the Contact Information section.

You may follow the steps below if you need to update your account details in QuickBooks Payments:

1. Sign in to the Merchant Service Center, then select the Account tab.
2. Choose Account Profile.
3. Click Edit in the Contact Information section.
4. Change the email address, then hit Save.

You might want to learn more about using QuickBooks to process customer payments. Visit this article to learn more: Manage payments.

Keep me posted if you have further questions managing your email notification or any QuickBooks-related concerns. I'm always looking forward to helping you moving forward. Hoping for your business prosperity. Have a nice day!

I would like to pay my payment with our debit/credit card.