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Experienced Member

payment notification

How do I add an email for notification when a customer pays online

QuickBooks Team

Re: payment notification

Hello there, @Stripper Girl.


Thanks for trusting your concern with us. I can help you add an email for customer's online payment notification.


You can sign up to get an email notification whenever funds are deposited into your bank account. You'll need to enable your preferences in your QuickBooks Payment account.


Here's how:

  1. Log in to
  2. Below Account, choose Settings & Alerts.
  3. Select Yes under Receive Credit Card Deposit Notification in the Email Alerts section.
  4. Enter the email address where you'd like to receive the notifications. Separate multiple email addresses with semi-colons.
  5. Enter the email address in the empty box that appears when you click a notification's Yes radio button. Notifications go to the email address on file with Intuit Customer Service if you enter nothing.
  6. Then, click Save Changes.

For Recurring Payments, you may check out this article on how to turn on or off customer notification emails:


You should be getting emails when your customers pay online. Let me know how this goes and if you have other questions by leaving a reply. I'll be around to help. Have a blissful rest of your week.

Experienced Member

Re: payment notification

I am also having this issue. I see your steps and the same steps at:


but I went to settings and alerts and there's nothing there for email notifications. see the attached screen shot


Re: payment notification

Hello there, @ccts.


Thank you for getting back with me about adding an email for the payments notification. Allow me to help get this taken care of today.


Currently, the option to change or assign specific email notifications in the Merchant Center isn't available. All notifications will be sent to the email address entered on the Contact Information section.


However, if you need to update your account information, let me walk you through how to do it:

  1. Sign in to the Merchant Service Center.
  2. Click the Account tab.
  3. Select Account Profile.
  4. Go to the Contact Information section, then click Edit.
  5. Change the email address then click Save

Please refer to this article for the detailed steps: Change business, bank account, or contact information in the Merchant Service Center.


Also, this feature is a great idea we can put forward to our developers. I recommend you send your product suggestion to our engineers who consider feedback for QuickBooks enhancements. I'll do the same thing in my end to reinforce your request.


You can use this link to submit your suggestion: QuickBooks Online Feature Requests Forum.


For additional help, you can also get in touch with our Merchant Services Team. They have the tools to pull up your account in a secure environment and make sure the notifications will be sent to the correct email.


Stay in touch if you have additional questions about adding email for payment notification. I'll be happy to help you out. Wishing you and your business continued success.

Active Member

Re: payment notification

If it's not an option, then why did your first response give instructions on how to do it that way?


Re: payment notification

Let me share the latest updatesKW123.


We've made enhancements on how to manage alerts in QuickBooks Payments. With the recent changes, you'll now start getting notifications to the email address associated with your account.


To stay current on all the product updates and announcements made by our Product Development Team, you can visit our blogs.


Here are the links for your reference: 

Thanks for joining us in this thread. If you have any follow-ups or other questions, just let me know. I'm here to help. Have a great day.