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Level 1

Cant get into Quickbooks online

I can log into my account, but  when I try to go to Quickbooks online, I am told something is wrong and if the problem persists, contact support.  Is there an easy fix to get to my Quickbooks?

6 Comments 6
Fiat Lux - ASIA
Level 15

Cant get into Quickbooks online

Try opening your QBO account on any private/incognito browser.


Cant get into Quickbooks online

Hi @Todd67,


Welcome to the Community. I'd be glad to lend a hand with your issue when accessing your QuickBooks account.


I suggest you start by following the recommended solution above. If it works, let's clear your browser's cache to start over in a clean slate and ensure it function efficiently.


If private browsing doesn't work, you can use another supported web engine. This way, you'll get the best and most secure experience with the program.


You can also follow the suggested troubleshooting in this link to resolve issues related to account sign-in: Get help if you can't sign in to your QuickBooks Online account.


I've also attached an article you can use to get rid of common sign-in errors in QuickBooks: Fix common sign-in errors in QuickBooks Online.


Please know that I'm just a post away if you still can't access your account or fix the sign-in issue. Take care. 

Level 1

Cant get into Quickbooks online

Try to get into my account but it said that the six-digit PIN had expired I've tried probably 20 times and still can't get into it what do I need to do


Cant get into Quickbooks online

It's very important for us that you're able to log in to your account, Sherrygore73.


The code usually expires once you generate a new code when logging in. It is important that you use the most recent confirmation code that's sent to your email or phone. 


If you're still getting the same issue even if you're already using the last one, I would recommend reaching out to our phone support team. They can help you review your account and check why the codes are expiring almost immediately. 


Go to this article and scroll-down to the last part to get their phone number: QuickBooks Online Support.


You can also refer to this article for additional options: Get Help if You Can't Sign in to Your QuickBooks Online Account.


Feel free to visit this article as well if you need to update account details: Manage Billing, Payment, and Subscription Info in QuickBooks Online.


Feel free to visit us again and ask more questions in the Community if you need more help from us. We'll make sure to guide you always.

Level 1

Cant get into Quickbooks online

still cant get into my account

forgot my original password

QuickBooks Team

Cant get into Quickbooks online

I want to make sure you're able to access your account so you can get back to your business, @Patsy7.


You can reset your passwords in QuickBooks Online (QBO) to recover your account. All you have to do is to click the I forgot my user ID or Password link in the sign-in page. Here's how:


  1. Go to the QBO login page and click I forgot my user ID or Password on the bottom part.
  2. Type your phone number, then hit Continue.
  3. Enter the 6-digit code, then choose Continue.
  4. Complete the following prompts to retrieve your password or reset it.

For more details, visit this article: Change your email, user ID, or password for QuickBooks Online and QuickBooks Self-Employed.

If you're still unable to sign in, you can send us a request to recover your account. Once you get back into your account, you can use the steps in the section above to change your user ID or email if you want.


Moreover, if you've exceeded the maximum number of attempts to sign in and are locked out of your account, contact our QBO Support Team for further help.


I've attached articles about how to manage QuickBooks accounts like company information, features, etc.



You can always get back here if you have any additional questions, @Patsy7. I'll be around to answer them. Just a reply on this thread and I'll get back to you as soon as I can. 

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