Cant log in thre mobile app

We can do a few troubleshooting steps to fix this, clmorales23. This will help us keep the application compatible with your mobile OS.

1. Restart your mobile phone and update it if necessary.
2. Open again the QuickBooks app.

I'd like to know a few things if the same problem occurs. Are you using iPhone or Android? What is the error you received? What have you done so far?

Any additional details and screenshots would be appreciated, too. Thanks in advance!

i need help logging i cant reset my password

help me get logged on

android.says my password is incorrect.sends me a security code which doesnt work

I have an Android and I can log in on the mobile app but when I go online it says I don't have an account. Is there two subscriptions I need I already have one for the app

Hello there, @Copecountry84.

You don't need two different subscriptions to use the mobile app and the browser at the same time. Since you're having trouble logging into the program using a supported search engine, I recommend performing some basic troubleshooting steps. 

Sometimes cache stored up in the system can cause the program to misbehave. Let's open a private (incognito) window and access QuickBooks from there. 

Check out these keyboard shortcuts:

• Ctrl + Shift + P (Internet Explorer)
• Command + Shift + N (Safari)
• Ctrl+ Shift + N (Google Chrome)
• Ctrl + Shift + P (Mozilla Firefox) 

If it works, go back to your default browser and clear cache. See Delete browser cache and temporary Internet files for more information.

Otherwise, switch to a different browser like Firefox, Internet Explorer, Google Chrome, or Safari. The one you are currently on may be having a temporary issue with QuickBooks, and using a new browser in the meantime will allow you to get back to work.

If you need assistance with anything else, mention me in the comment section. I'll be ready to pop-in and help. Have a nice day!

What can I do?

Hey there, @Nancy302.

I hope your Monday is going great so far. There are a few basic troubleshooting steps to help resolve any issues that you may encounter when trying to log in to your QuickBooks Online account through the mobile app.

Step 1: Make sure you're using the correct QuickBooks Online app, depending on what kind of device you have. Below is a link that can take you straight to the app you need.

• QuickBooks Online Mobile App

Step 2: Trying logging in on a browser to ensure if it's a mobile app issue or an account issue.

Step 3: Uninstall and reinstall to help the app remove any error messages or glitches that may be standing in the way.

Step 4: Turn your device off and then back on.

This is an additional link that can give you a comparison of the mobile app features between different devices.

Touch base with me after trying these steps. I want to ensure that we get this resolved as soon as possible. Enjoy the rest of your day!

Hi, i’m having the same problem. I can not log in on the app but when use the safari browser or the link on my email, I am able to log in. but even if i use the same email and password at the app. it wont let me, it says wrong password or email was used.

Hi detailchef,

It's a good thing that you're able to log in using a mobile browser. This means the issues lies on the QBO mobile app. There could be some program components that was damaged. You can re-install the app to start fresh.

Please feel free to let me know how this work for you. We'll be right here to support you with your QBO app.

Hi, i have tried all the reset thats possible on my phone, and even re-installed the app. But it still wont let me log in. I am able to log in thru safari, and thru the link in my email, but not on the app. Attached here is a screen shot i took. on when i try to log in.

Thank you for getting back here, @detailchef.

We are aware of this ongoing issue, and this is currently under investigation.

Our Product Team is now working to resolve this as soon as possible.

For now, you can use a regular browser when logging in.

I'd suggest reaching out to our Online Representative so they can sign you up to receive email updates once this is available.Here's how:

1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
2. Select your QuickBooks Product.
3. Click Continue then you will be routed to your QuickBooks Online.
4. Go to the Help menu.
5. Click Contact Us.
6. Enter the INV number in the box, and click Let's talk.
7. Select Send message.
8. Input the necessary information and click Send message.

In case you encounter other issues using the mobile app in the future, you can check the following articles below for the resolution.

• Solve Common Errors in the Mobile App (Android)
• Troubleshooting Quick-Start Guide for the QuickBooks Online app

We value your patience. Please let me know if you have further questions. I'm here to help. Have a good day!