How to cancel service?

I can guide you where to manage your subscription, brocha87

Please follow these steps to cancel your QuickBooks Online subscription. 

1. Go to the Gear icon and look for Account and Settings.
2. Proceed to the Billing and Subscription tab. 
3. Click the Cancel link beside your QuickBooks Online subscription status.
4. Click Continue to cancel and indicate that this is a duplicate an invalid account. 
5. Click Confirm Cancel.

If the account is within the trial period, it'll be cancelled automatically after 30 days. Then, your data will be deleted after 90 days. 

More details about cancellation and deleting companies are also discussed in these articles: 

• How To Cancel Your Subscription
• What Happens To My QuickBooks Online Data After I Cancel?. 

You can always reach out to us again in case you want to reactivate your subscription. See you around!

Don’t have that option, need to cancel this service have not used and don’t intend to

thsnks

Hi there, @797trucot. 

Let me share other options to cancel the QuickBooks Online (QBO) service. If you purchased your subscription from iTunes or Google Play, refer to the steps below to cancel your subscription. 

Here's how to cancel QuickBooks Online through an iPhone or iPad:

1. Go to Settings on your iPhone or iPad.
2. Select the iTunes & App Store.
3. Select your Apple ID.
4. Select View Apple ID.
5. Enter your password.
6. Select Subscriptions.
7. Choose QuickBooks Online.
8. Select Cancel.

For an Android device, here's how: 

1. Go to the Play store app.
2. Select the Menu icon, then select Subscriptions.
3. Select the QuickBooks app.
4. On the Manage subscription window, select Cancel subscription.

If you don't still see these options, I suggest you signed in to QuickBooks from a web browser. Then, cancel QuickBooks from iTunes or Google Play on your computer.

If you get the same result, I recommend contacting our Customer Support Team, who currently handles QuickBooks subscription cancellation requests. By doing so, they can also help check your Intuit Account login credentials.

You can click on the Reply button and leave a comment when you get back to this thread. We're always here to help. 

How do I cancel my account? 

It's sad to see you go, @Viviannar.

You can cancel your account by going to the Billing and Subscription tab. I'll be glad to walk you through the steps:

1. Go to the Gear (Settings) icon at the upper right. 
2. Select Account and Settings under Your Company. 
3. Go to Billing & Subscription from the left menu.
4. In the QuickBooks [Version] section, click Cancel or Cancel your trial.
5. Choose Continue to cancel. 
6. Answer the cancellation survey and click Next.
7. Hit Submit and cancel subscription.
8. Choose Got it. 

Once done, an email will be sent to the account administrator to confirm the cancellation.

For information and instructions on how to cancel a QBO account, see this link: Cancel your QuickBooks Online subscription.

When you cancel your QBO subscription, you have read-only access to your company data for a year. To learn more about it, kindly refer to this article: What happens to my QuickBooks Online data after I cancel?. It contains information about data availability and export policies after cancellation.

I'm leaving you this handy article in case you'll want to resubscribe your account in the future: How to resubscribe or reactivate QuickBooks Online. 

If you need additional help concerning your subscription or any other concerns about QuickBooks, feel free to get back to me. I'm always around to help. Keep safe.

Hello. I do not want to cancel QuickBooks, just the Intuit payroll service. Is this possible?

Yes, Laurey2, it is possible to cancel your payroll service without canceling your QuickBooks Online (QBO) subscription.

Before you proceed, please ensure that you have completed the following.

• Complete and process your final payroll
• Print necessary payroll reports

If you utilize a payroll service to manage your taxes, it’s essential to:

• Pay any outstanding tax deposits
• Process and file outstanding annual or quarterly forms

Once you have verified that all these steps are completed, you can cancel your QBO Payroll account. Here’s how to do it:

1. Navigate to the Gear icon on the upper right corner of your screen.
2. Click Subscriptions and billing. (Note: If this option isn't visible to you, you're not the Master Administrator or a Company Administrator on your account, or you've obtained QuickBooks through your accountant. In that case, contact your accountant to cancel your payroll subscription.)
3. From the payroll section, click Cancel.
4. Select Continue to cancel.
5. Finish the short survey and choose Confirm cancel.

Please see the screenshot provided below for additional guidance:

Additionally, when you cancel your account, all you can access are the Archived forms and payroll reports. For more details on what will happen to your payroll data after canceling, check out this article: Cancel Your QuickBooks Payroll Subscription.

If you decide to reactivate your payroll subscription in the future, you can follow the steps provided in this resource: Resubscribe to or reactivate QBO.

You can always drop a reply if you have other concerns about deleting or canceling your QuickBooks account. We're here to help you in any way we can.