I am trying to start my certification exam and when I press on the green botton for start exam on section one it does not do anything.

Let's make sure that you're able to take the exam, betterbooks911.

Let's enable the pop up option in your browser. See the steps in these guide articles depending on the browser that you're using:

• How To Enable Pop-ups For Google Chrome
• Enable Pop-ups For Mozilla Firefox
• Change Security And Privacy Settings For Internet Explorer 11 (Scroll down to the Pop-up Blocker section).

You can also delete your browsing history. Then, log back in to your QBOA and launch the certification exam again. This article lists all the steps on how to do that: How Do I Clear My Browser's Cache And Temporary Internet Files?

Let me also route you to this link that talks about how to resolve issues when taking certification exams:: Configure Browser Settings For ProAdvisor Certification Module Or QBOA Training Tab.

Let me know if you have follow-up questions. I'd be glad to answer them for you.

I am having the same problem in the QuickBooks app for Mac so I am not technically in any browser.  I was able to do all of the training and take all of the CPE tests with no problem.  When I click take exam - it takes me to the page showing the sections but when I click "start section" nothing happens.

Thanks for joining this thread, @ccc_19.

Turning on the pop-up blocker can help you get started taking the certification. Here's how:

1. Let’s open your browser and go to the Preferences menu to select Websites.
2. Go to the Pop-up Windows panel on the left to update the settings.
3. In the Allow pop-up windows on the websites below window, click the drop-down box next to that website’s name in the main window and choose Allow.
   

Check out the Why doesn't anything happen when I select a button or link article for additional information.

Should this not work, clearing the cache of your QuickBooks Mac app will enhance its overall functionality. In your company, tap the File menu to select Refresh and then allow a moment for the process to complete.

Next, close the app and open your QuickBooks. Right-click beside it and choose Run as Administrator.

To maintain the performance of the app, make sure it meets the system requirements. Check out the QuickBooks App for Windows and Mac article for more information.

These steps will get you back up and running again.

I want to make sure you're taken care of. Leave me a comment if you have any other concerns. I’ll be right here to assist further. Have a good one.

Hi there - thanks for the reply but I am not in a browser.  I am in the QuickBooks for Mac app.  The app doesn't have a setting that I can find for allowing pop-ups.  I am going to attempt  in Safari  (which was not  very cooperative for  QB online so I use the app).  I tried in Chrome and had no luck there either.

Thank you for the additional information, @ccc_19.

I'm here to help ensure you'll be able to start the certification examination as quickly as possible.

Stocked data within your application can cause issues while working with QuickBooks. Resetting the app data following the steps provided by Rasa-LilaM should help refresh your account and clear its cache and cookies to start the application fresh.

Since the problem continues, I suggest uninstalling and reinstalling the application on your computer.

To uninstall:

1. Drag the QuickBooks Windows app from the Applications folder to the Trash.
2. To completely remove the app, go to Finder then choose Empty Trash.

To re-install:

1. Visit this link: http://quickbooks.intuit.com/apps/.
2. Scroll down to Get the QuickBooks Mac or Windows App section, click Free Download.
3. Click Download Now.
4. Select the QuickBooks.dmg file in the downloads section.
5. Drag QuickBooks to the Applications folder.
6. Launch the QuickBooks App and the program will load to the sign-on page.

Once completed, try accessing the certification exam again.

You can also check this article for more information about QuickBooks App for Windows and Mac: QuickBooks App for Windows and Mac: General support.

In case you have any other QuickBooks concerns in the future, you can also read our help articles and look for the topic you need: Help articles for QBO.

Let me know if you have any other QuickBooks questions. I'm happy to help however I can!

Hello, 

i have the same problem in different shape, the exam button is not shown although i took the exam twice already, i enable the POP up but still cannot take the third time exam as per the policy

Hey there, @markashak84.

Thanks for following the thread. I'm happy to provide some insight into the exam button not showing. 

To clarify, have you tried the troubleshooting steps provided above? If not, I highly recommend giving those a swing. This way, we can narrow down further into your issue. If you have tried all the steps above, then I recommend contacting our technical support team. Our technical support team has the tools available to review your account in a secure environment and will investigate the issue of its odd behavior. I've included the steps below to contact support. 

1. Click on Help (?).

2. Hit Contact Us at the bottom of the screen. 

3. Enter your concern. Then tap Let's talk. 

4. Choose the way you wish to connect with support (Callback, Chat, Etc.).

Please know you can reach out to the Community at any time. Let me know if you have additional questions or concerns. Take care!