You can use our QuickBooks Desktop trial version, @cindydfrommer-gm.
Just click this link to download it: QuickBooks Desktop trial version. Once finished, you'll need to export your QuickBooks Online (QBO) data to QuickBooks Desktop (QBDT).
Since you've mentioned you're unable to see the Export option, you can log in to your account using a private window. This is to rule out the possibility of a browser-related issue due to a full cache. Below are the shortcut keys you can use to access one:
Then, access the said option again by clicking the Gear icon ⚙️ at the top, and then refer to the Tools section.
When you're ready, you can begin exporting your QBO data to the QBDT trial version that you've just downloaded. Here's how:
After that, you'll receive an email with the steps to complete the export conversion. Please see Steps 1 and 2 of this article to ensure the smooth export process of your data. Then, follow steps 4 to 5, and you're good to go. For more info, please check out this resource: Export QuickBooks Online to QuickBooks Desktop.
Once successful, you can move on to the final step of importing your data to TurboTax. Please refer to this article for the detailed instructions: Import QuickBooks data into TurboTax Business.
Alternatively, you can use third-party conversion tools to help you with the process. One of our Community backers, @Fiat Lux - ASIA may have a valuable suggestion about this.
Also, you can personalize QBO to work the way you want it to. Just modify some preferences on the Account and Settings page. For more info, please review this article: Edit company settings.
Click the Reply button if you have more questions about managing your data in QBO. I'll be here to help. Take care and have a productive day, @cindydfrommer-gm.
Thank you for your prompt reply. I'll point you in the right direction for support about your query.
If you've gone through the steps provided by my colleague @ReyJohn_D above, then I suggest you get a hold of our Technical Support team for further assistance. They can investigate as to why you're missing the Export data option.
You can open this article for reference as well: Support hours and types. It's a list of the available product supports for Intuit, along with their operating hours. This way, you're sure you won't miss them whenever you contact support.
Direct other questions you have in the comments below. I'll get back to you as soon as I can.