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Travel Man
Level 1

License Numbers

I entered the correct license numbers I have but it tells me they are wrong.

8 Comments 8

License Numbers

Hello there, Travel Man,


If you get the error, You have entered incorrect license/product numbers. Make sure the license number and product code match.


If you purchased QuickBooks in a physical retail location, the license number will be listed on the packaging. If you purchased your product online, the license number will be included in the confirmation email.


If you get the error The validation code is incorrect or This service is temporarily unavailable, follow the steps on this article for the detailed steps on how to resolve it: Fix errors when activating QuickBooks, or adding license and product numbers.


Stay in touch with if you need further assistance.

Fiat Lux - ASIA
Level 15

License Numbers

@Travel Man 

Did you just purchase the license and installing it for the first time? 

Level 1

License Numbers

I get the same error. Verified codes from email. 

Trying to upgrade from QB Desktop 2018 to QB Desktop 2020 (3 user).  From QB 2018 [removed]
Product code [removed]

Product Number: [removed]



License Number: [removed]


Any suggestions about how can I upgrade would be welcome. Support for 2018 is expiring and must upgrade.



License Numbers

Hello, EFM1.


I can help upgrade your QuickBooks Desktop to the 2020 version. By the way, you may notice some personal information in your post was deleted. This is for security purposes. 


Let's begin by reviewing the license and the product number by going to this link: License and product numbers


If verified and still having the error, check out this article for additional details on fixing wrong product and license numbers for QuickBooks Desktop: Fix errors when activating QuickBooks, or adding license and product numbers.


Once done, you can continue installing the product. Here's an article for the steps on how to install QuickBooks Desktop.


To help you get started with QuickBooks Desktop, you can keep these articles handy for your reference.


If none of the steps above works, I suggest contacting our QuickBooks Care Team. They can further investigate and recheck your license so you're able to upgrade successfully.


Here are the steps to contact support:


  1. Click Help at the top menu and select QuickBooks Desktop Help.
  2. In the Have a Question? window, enter a topic.
  3. Click Contact us.
  4. Hit the Stat Messaging button.

Please take note our operating hours for chat support depend on the version of QuickBooks that you're using. Please see this article for more details: Support hours and types.


Feel free to drop me a reply below if there's anything I can help you with while working with QuickBooks Desktop 2020. Hope you have a good one.

Level 1

License Numbers

I need my license number and product code please


QuickBooks Team

License Numbers

Hi Leeann51!

The way you'll get and receive the license number and product code depends on where you purchased QuickBooks Desktop. Allow me to assist you.

You'll want to check your email address used when you purchase QuickBooks Desktop from our website. You should receive an email containing these data.

Another way is to log in to This is where you'll manage your accounts, products, contacts, billing, and user ID access. Then, select QuickBooks Desktop and you'll see the license number and product code.

For QuickBooks Desktop that is purchased via a retailer, check the sticker on the original CD envelope. You'll see the codes there.

I included these links if you need detailed steps on how to register and activate QuickBooks Desktop:



You can always reach out to us if you have any other questions in setting up QuickBooks Desktop. Need help in running reports or tracking transactions? Let me know and I'll gladly lend a hand.

BLT Consolidated
Level 1

License Numbers

I asked for my licensee number and product code today.  I didn't receive an email after my purchase was completed.  I was sent an email from my account I entered the numbers from the list and it said it was incorrect. So my installation in incomplete. I purchased this download online. have had Quickbooks since 2007.  

What is my next step?

QuickBooks Team

License Numbers

Welcome to this forum, @BLT Consolidated. I appreciate you choosing QuickBooks Desktop for your business. 


The license number should be included in the confirmation emailed to you after you purchase the product online. You may look at your spam folder to check the email from them.


Otherwise, I'd recommend contacting the website where you ordered your product to get your correct license number. 


Just in case, check out this link to guide you more in fixing errors when activating QuickBooks, or adding license and product numbers in QuickBooks Desktop.


I'm here for you at all times if you need anything else. 


Need to get in touch?

Contact us