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Level 1

Pro Advisor Certificate - move to a different company id

Hi there,


I took my QBO Proadvisor exam on my previous employers account and now I started my own company and QBO accountant account.  I need to move my Pro Advisor to my account.  I have called Intuit 2 times now and they say it will be taken care of but I still don't see the change on my new account.  Intuit said they would need to change the e-mail address from my old one to my new e-mail.  Still nothing has changed.  


What are the steps to take to getting my certification moved?  I don't want to retake the exam if I don't have to.


Thank you for your help!


Debra Woodard

3 Comments 3
QuickBooks Team

Pro Advisor Certificate - move to a different company id

I appreciate the complete details you've shared, @debra.


Let me route you to the best available support so we securely check the status of your transfer request.


You can easily transfer your QuickBooks ProAdvisor badge to your new account. Just make sure that you have access to the ProAdvisor Training tab using your new account. Once you set up your new QuickBooks Online for Accountant account, you'd have to contact us to request the transfer of your certification.


Since the Community is a public forum, I'd recommend contacting our Customer Care Team. A specialist can securely pull up your new QuickBooks Online for Accountant account and provide you with the status of your request. Here's how:

  1. Go to the Help icon.
  2. Click Contact Us.
  3. Under What can we help you with?, enter your concern about showing Tax Registration No.
  4. Click Let's Talk.
  5. You'll be routed into the Choose a way to connect with us page.
    • Start a chat with a support expert.
    • Get a callback from the next available expert.
    • Ask the community to get help from businesses like yours.
  6. Select how you want to contact them and fill in the information.

Keep me posted on how your call goes by leaving a comment below. I'm always here to help.

Level 1

Pro Advisor Certificate - move to a different company id

I have got my QBO proadvisor certification from my previous employers ID and I want to move the certification to my own firm now so that I can attempt QBO advance certification and set up my own advisor profile. Please help me getting it done.


Thanks and regards



QuickBooks Team

Pro Advisor Certificate - move to a different company id

Thanks for joining the thread, @Saira1.


To help you move the pro advisor certification to your firm, I'd recommend contacting our Customer Support Team. This way, they can pull up your account securely and help you set up your profile.


Here's how:

  1. Go to the Help menu.
  2. Click Talk to a human.
  3. Type your concern.
  4. Click I still need a human.
  5. Select Contact us.
  6. Choose either Messaging or Callback.

To ensure that you'll be assisted on time, check out our support hours.


Please check this article to see different answer questions about program changes for QuickBooks Online Advanced Certification: Frequently Asked Questions about ProAdvisor Certification.


Let me also share this link that contains articles that can help develop and maintain a great relationship with clients: Firm of the Future.


Keep me posted if you have any clarifications or questions. Please know I’m here to answer them for you.

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