QB Subscription Update

Hi pilot704,

Thanks for making sure your subscription details are updated. I would feel the same way if this happens to me, so I'll provide more details and guide you to get rid of the prompt.

This appears when you're not logged in to your Intuit account while working with QuickBooks Desktop.

A few months ago, we made an update in QuickBooks that requires Admin users to sign in to their Intuit account when using QuickBooks Desktop. This is an added security to ensure that it's the admin who's logging in to QuickBooks because he/she can perform tasks that are only available to admin users. Pro and Premier users can choose to delay this action for up to 28 days but will always get a prompt like yours.

To get rid of the prompt, you can sign in to your Intuit account using these steps:

1. Click the Company menu and choose My Company.
2. In the upper-right-hand corner, click Sign in.
   
3. Enter your Intuit account credentials.
4. Click Sign In.

Feel free to share an update after following the steps. I'll be more than happy to help you again if you have other questions.

Thank you for the replay. Unfortunately that doesn't appear to be the cause of the problem. I have been signed in all along. I got a message today that my account has been suspended! Plus, the lag time of 8 seconds to make a new entry is driving me crazy. What else could this be?

Now I am completely locked out of my QB and cannot find a way to call support. I have tried the chat numerous times but nobody could help.

Not to worry, pilot7041. I'll make sure to help you get this resolve.

I would recommend using this link: https://help.quickbooks.intuit.com/prechats/offerings/QB-Desktop-ProPremier-CHAT/22240/view to ensure you'll get in touch with one of our Chat support from QuickBooks Desktop to have this better checked. They have the tools and explain to you the details of why you're getting the prompt message.

I'd appreciate it if you'd update me on how the chat goes. I want to make sure everything is taken care of.

I finally got in touch with level 2 support last week and they were able to fix the problem. The problem came back again today and I asked for level 2 support and was told I would get a call back. I got a call back from someone telling me to hold and they will connect me with someone. 17 minutes later the call dropped. When it was fixed last week, the level 2 support had me delete a file called "entitlement data store". That worked until today and now the problem has returned. I have spent several hours trying to get this fixed and now I seem to be caught in an endless loop. Please help. This is getting very old!

I understand how it feels to undergo such a recurring issue, @pilot7041.
    
I'd like to redirect you to our Customer Care Support team. You can tell the representative that you've already had this case. This way, they can review it and pick up where you left off with the previous agent. They may require to delete the entitlement file and activate or register your account again.

Here's how:

1. Select QuickBooks Desktop Help from the Help menu.
2. Click Contact Us.
   
3. Type in a short description of your concern, then Continue.
4. Choose a way to connect with support.

Keep me posted on your progress in resolving this subscription update issue. I'm determined to help you succeed.

We are being taken advantage of.  The ridiculous price of an annual subscription.  AND after I paid, still can't use my QB because they are locked due to nonpayment of renewal (and note, I was told before I ordered Desktop 2021 that I would not have to subscribe if I didn't want to ....  by Intuit ...  and now I have to pay or lose everything).  

So ... I paid ... and now no one is there until (maybe) Monday to send me the email with instructions to reactivate my QB.  Can't Chat Room folks send the email ????????????    And then I have to call and who knows what ????????

This is costing me $$$$$

@rudipeak 

Login to your CAMPS and check your license status there. If you are still using QBD 2021, utilize the trial code for the time being. Otherwise, cancel your renewal and purchase a new one time license for QBD 2021.

what is CAMPS ?

Let me provide some information about CAMPS, @rudipeak.

Customer Account Management Portal (CAMPs) for QuickBooks Desktop can manage your accounts, products, contacts, billing, and user ID access. Aside from that, you can review charges, update your payment method, change a credit card, and update billing information and email addresses. 

CAMPs also provide a convenient way to download your products, find your license number, or cancel your subscription.

To sign in, here's what you need to do:

1. Proceed to camps.intuit.com
2. Log in with your Intuit Account info. 
3. If you see multiple products to choose from, choose QuickBooks Desktop to go to CAMPs.

For more info, please see this article: Change, manage or update your Intuit account with CAMPs. 

In addition to that, let me share this link to help see what you've purchased for QuickBooks Desktop products and services: Find your QuickBooks Desktop billing history.

Fill me in if you have other questions about handling your account and subscription in QuickBooks. I'll be happy to help you. Keep safe!