@petergio 

Any specific concern?

Hey there, @petergio.

Can you share with me what exactly you're trying to ask in the thread? It seems that there are multiple concerns posted in this thread. This way, I can provide you with the right response to your concern.

Any additional info would be much appreciated. Just add them to the thread and I'd be happy to help you out. Have a good one. 

No and for cost of quickbooks I probably will find different company for 2024 as they are way too expensive for individuals/small business of just a few employees. 

Any suggestions?

Thanks

When I try to login it says I need to link my account so I try connecting through quickbooks to link to account but I get error message that it can't connect. Can't connect so cant link so I cant use program

If same problem my initial posting is about I have it where I try opening quickbooks pro desktop 2018 it tells me my account is not linked. I then tell it login so I can link account. QB gives me an error message saying cant connect. Since can't connect, can't link so can't use program. Any way to make 2018 operable? QB is way out of control with price so if I can't use my previous version I cant justify the cost. I use the program for bookkeeping. Enter and pay bills so I can generate P&L. If I cant get this resolved it's to,expensive to use intuit.  Obviously intuit really doesn't care about SMALL busineses anymore

@artamous 

Install the trial version of QB Desktop 2018 to isolate the problem. Contact me in private and we can share it.

We appreciate you taking the time to always respond to us about the challenges when logging in to your account, artamous. I wanted to join this discussion and provide more information to address your concern.

To explain further about the login issue - QuickBooks Desktop requires a functioning built-in browser to handle any online communication and connectivity in the background. This internal browser is utilized during the login process.

Previously, the built-in browser was not present because QuickBooks used to default to Internet Explorer for its online components. However, after Internet Explorer was discontinued, Intuit developed an integrated browser within QuickBooks Desktop itself to replace IE.

This means that any login and other online processes rely on QuickBooks' own embedded browser.

Please note that this update is only available in the 2020 and newer versions of QuickBooks Desktop. You can read more details about this in this article: Use Our Built-in Browser In QuickBooks Desktop.

Because QuickBooks Desktop 2018 is an already discontinued version, no new maintenance updates can be released for it. This means the built-in browser component cannot be added to QB Desktop 2018 retroactively.

With no way to install the needed browser, any outgoing and incoming online communications will fail in the 2018 version. This is what is causing the error when trying to log in - without the built-in browser, the login process cannot be completed.

Feel free to respond if you have any other questions at all related to QuickBooks Desktop, artamous. Our team is always here and ready to make sure all of your questions get fully answered.

The link provided in this article does not work for me. Any suggestions 

Hello there, Karen1949.

I want to help and provide exact information about your concern. However, I still need to gather more details about it. Can you tell me the  challenges you encounter? I would appreciate getting more information from you. This way, I can provide the right amount and solution to your question.
 
Visit again in the Community forum. I'll be around to help anytime. 

@Karen1949 

What link? Any specific concern?

I just bought a Quickbooks Desktop Pro 2018 digital download from Walmart Marketplace. I installed it and everything was working fine. then it erased all my registers. It starts over like it is a new company. All my registers for checking and accounts receivable are gone, Now, it won't even let me log onto Quickbooks. It has a screen that it won't let me get past. It says sign into Quickbooks company file, non-admin and admin, with my name pre installed but I can't get past that screen to work on Quickbooks.

We're glad you chose QuickBooks as your partner in managing your company's financial processes, @HenClub. Based on the specific sign-in error you shared; I can provide you with a resolution.

Before anything else, please know that QuickBooks Desktop (QBDT) Pro 2018 was discontinued last May 31, 2021. Therefore, support services like banking, live support, online backup, and critical security updates are no longer available. Feel free to visit this article for more information: QuickBooks Desktop 2022 service discontinuation policy.

To fix the sign-in error you encountered, I recommend selecting the Run as administrator by right-clicking the app logo of QBDT and choosing this option. Ensure to close all the running processes before doing this to avoid any errors.

If the error persists, let's suppress your QBDT application to trigger the system to operate. Here's how:

1. Press and hold the Ctrl key, then double-click the QuickBooks Desktop icon. Don't release the Ctrl key until you see the No Company Open window, QuickBooks freezes or gives you an error.
2. Pick a company file, then choose Open.

Check out this article for detailed information: QuickBooks Desktop won't open.

With regard to the deleted transactions, you can restore your company file once you access your QBDT account.

You might want to keep your QuickBooks up-to-date to have the latest features and product improvements. Feel free to visit this article: Update QuickBooks Desktop to the latest release.

If you have additional questions about accessing your QBDT account and company file, leave a comment below. We'll ensure to assist you promptly. Take care always.

@HenClub 

What do you mean with  everything was working fine. then it erased all my registers."?

You can install the trial version of QB Desktop 2018 to isolate the problem.

I tried the above options and none of them worked. I think the problem might have been misunderstood though as it seems most of the resolutions were if program or filed didnt open.

The problem I am having is I open the program, then open company file, when I open file it brings me to login page saying I need to login and link to account in next 30 days. I fill in my user name as administrator then when I click next to get to password page it just remains spinning circle, I let it go for 3 days once. I even tried to start new company thinking since new with this version of quickbooks I might not need to "register" company but I get same problem. I seem to have problem with 2017 too but this is not required with 2014. Sadly quickbooks has become too expensive for true small companies to justify. I no longer need payroll so most current version isn't issue, I would like to use a previous version. I have back to quickbooks 5.0. I have used close to 30 years but intuit no longer wants businesses like mine.

The picture doesn't do much but video not allowed, white screen, the black dots spin in circle waiting to get to password screen

Thanks

@artamous 

You will encounter that spinning circle every time you need to create a new company file in QB Desktop 2018. You need a workaround to overcome it.

You can use the keyboard shortcut Alt + F4 to close the prompt so you can proceed to open your company file, @artamous. Allow me to share more information about this.

To start, I appreciate the effort you’ve put into following the steps shared in the thread and for including a screenshot of the issue. Currently, QuickBooks Desktop (QBDT) requires you to link your Intuit account to your QBDT. Doing this not only addresses the prompt that appears when you open your company file but also allows you to bypass the countdown timer. To resolve this, you'll need to create and connect your Intuit account.

Please note that QuickBooks Desktop 2018 is no longer supported by Intuit as part of their service discontinuation policy. This means features like log-in or account linking may encounter problems due to the lack of updates or server support from Intuit.

You can visit this article learn how to keep QBDT up to date so you have the latest features and product improvements: Update QuickBooks Desktop to the latest release
 

Utilize the Reply button below if you have further questions about opening your company file in QBDT We're always here to help. Have a great day!

Thanks for reply, I'm not sure why my response didn't post.

If I use alt+F4 all the time will the 30 days not apply to existing company? If so I can go through all the extra steps and start new in QB2014 then convert to 2018 and bypass every time I open company.

I have tried so many things that I am now getting error for password with any qbw file. I have tried forgot password on these and have had luck with 1 I have gotten various errors errors, can't verify, check internet, try later.

Thanks again

Obviously private contact did not go through, whats best way to contact you

I haven't seen replies I posted long ago showing so I am not sure if they posted or anyone saw them so I thought I would try again. Are you saying due to IE 11 no longer being supported QB2018 is no longer usable? What if installed on computer with IE 11 and no microsoft edge?

I have tried several suggestions and am now having a problem that passwords saying not correct. I have succeeded resetitng 1 but get various errors with the other 2 and cannot reset them

Any suggestions of how to find the work around?

While you can use Alt + F4 to bypass the prompt for now, @artamous. It's important to note that QuickBooks Desktop (QBDT) 2018 has been discontinued, and relying on this workaround will not guarantee in the long run.

And, yes, since Internet Explorer (IE) is no longer supported, QBDT 2018 will not function effectively. However, if QBDT is installed on a Windows computer that has IE 11, it will operate in that setup.

Given that your version is outdated, you will miss crucial updates, patches, and support services, including banking features, live support, online backup, and important security updates, which could pose challenges down the line.

In this case, I recommend upgrading your QBDT to the latest version to ensure you have access to the latest security updates, features, and services that can enhance your business management. Then, you can follow the article about updating your company files to a new version later on.

If you have further questions about accessing your QBDT account and company file, please don't hesitate to click the Reply button below. We'll make sure to respond to you promptly.