Thank you.  I do have the enhanced payroll as well.  

The instructions for using Edit, Preferences, General, My Preferences didn't work for us.  We have '23 and recently paid for the annual subscription but everything I have tried will not get us to a point where I see anything remotely related to updating to the '24 version.  

I appreciate you performing the steps to upgrade your QuickBooks Desktop (QBDT) subscription, Matt. I'm here to share another way to achieve this.

We can use the Discovery Hub to upgrade QBDT to the 2024 version. This feature facilitates a seamless transition to the latest software available.

Here's how:

1. Click Discovery Hub at the upper right corner.
2. Select Upgrade to QuickBooks 2024.
3. Tap Proceed to upgrade, then Upgrade now.
4. If you want both programs, select Keep old version on my computer. Leave blank otherwise.
5. Once done, select Open QuickBooks.

If you still haven't found the upgrade option, I suggest contacting our Customer Support Team. This way, they can help you upgrade the program and check the cause of the problem. I'll show you how.

1. Select QuickBooks Desktop Help from the Help menu.
2. Click Contact Us.
3. Type in a short description of your concern, then Continue.
4. Choose a way to connect with support.

For more details about our support availability, refer to this article: Contact Support.

Additionally, you can check this article to know more about the latest features and improvements or our newest QuickBooks version: What’s new in QBDT 2024?

Stay in touch if you have additional questions about upgrading your QuickBooks or navigating QBDT 2024. I'm always available to provide the assistance you need.