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rschmidt46
Level 1

Turn Off Data Protect

I have a horror story about QB in recent weeks but I won't go into detail in this post.  All I want to do is totally turn off data protect and reinstall it.  My app is stuck on "Your session has expired. Sign out from Intuit Data Protect and sign in again." But I can't sign out.  When I click on Sign Out I get another dialog box with OK and Cancel radio buttons.  Clicking either one just brings me back to the previous screen.  This issue has been going on for 5 days and my company file has not been backed up online since January 11th.  I need to uninstall just this part of QB (or actually be able to sign out and back in) or update it to the most recent version, which it also can't do as long as it's in this error mode.

Solved
Best answer January 16, 2024

Best Answers
SheandL
QuickBooks Team

Turn Off Data Protect

Welcome to the Community, rschmidt. 

 

I understand the importance of being able to turn off data protect while using QuickBooks Desktop. I'm here to ensure and guide you on how to do it. 

 

Firstly, we need to ensure that QuickBooks and Intuit Data Protects are updated before performing the steps. If not, you can follow these: 

 

  1. To update your QuickBooks, go to: http://support.quickbooks.intuit.com/Support/ProductUpdates.aspx
  2. To update your Intuit Data Protect, visit: Verify you have the latest update for Intuit Data Protect.

 

After checking or updating your program, we can now perform the process. You can follow the steps I'll mention below to disable it.

 

  1. Remove Intuit Data Protect from your Startup folder:
  • For Windows 10.

a.Go to C:\ProgramData\Microsoft\Windows\Start        Menu\Programs\StartUp

b. Right-click Intuit Data Protect and hit Delete.

 

2 . Stop all of its processes.

a. Open Task Manager.

b. Find the Processes tab and locate the following processes:  

  • IntuitDataProtect.exe
  • IBUEngHost.exe
  • QBIDPServices.exe

c. Click the processes one by one and hit End Process.

 

3 . Stop all of its services

  • Windows 10 

a. Use the keyboard shortcut Window + R to open the Run dialog. 

b. On the search field, type services.msc.

c. The Services window will show.

d. Locate QBIDPService.exe and double-click on the service.

e. Under the Service status section, click Stop. From the Startup type drop-down box, choose Disabled.

 

4 . Rename the Intuit Data Protect folder. 

a. Go to: C:\Users\(Windows Username)\AppData\Local\Intuit\Intuit Data Protect. Please note that Windows Username is the name of the Windows user currently logged in to the computer.

b. Find and right-click the folder, then select Rename.

c. You may add "Old" as you rename the folder.

 

5 . Restart your computer. After that, your IDP should no longer launch, or you may start the process of transferring your IDP to another computer.

 

Moreover, you can also check this article if you're unable to access your QuickBooks: Recover your Intuit Account if you can't sign in

 

You're always welcome to post in the Community space if you have other concerns regarding turning off data protection. We're always ready to assist you anytime.

View solution in original post

4 Comments 4
SheandL
QuickBooks Team

Turn Off Data Protect

Welcome to the Community, rschmidt. 

 

I understand the importance of being able to turn off data protect while using QuickBooks Desktop. I'm here to ensure and guide you on how to do it. 

 

Firstly, we need to ensure that QuickBooks and Intuit Data Protects are updated before performing the steps. If not, you can follow these: 

 

  1. To update your QuickBooks, go to: http://support.quickbooks.intuit.com/Support/ProductUpdates.aspx
  2. To update your Intuit Data Protect, visit: Verify you have the latest update for Intuit Data Protect.

 

After checking or updating your program, we can now perform the process. You can follow the steps I'll mention below to disable it.

 

  1. Remove Intuit Data Protect from your Startup folder:
  • For Windows 10.

a.Go to C:\ProgramData\Microsoft\Windows\Start        Menu\Programs\StartUp

b. Right-click Intuit Data Protect and hit Delete.

 

2 . Stop all of its processes.

a. Open Task Manager.

b. Find the Processes tab and locate the following processes:  

  • IntuitDataProtect.exe
  • IBUEngHost.exe
  • QBIDPServices.exe

c. Click the processes one by one and hit End Process.

 

3 . Stop all of its services

  • Windows 10 

a. Use the keyboard shortcut Window + R to open the Run dialog. 

b. On the search field, type services.msc.

c. The Services window will show.

d. Locate QBIDPService.exe and double-click on the service.

e. Under the Service status section, click Stop. From the Startup type drop-down box, choose Disabled.

 

4 . Rename the Intuit Data Protect folder. 

a. Go to: C:\Users\(Windows Username)\AppData\Local\Intuit\Intuit Data Protect. Please note that Windows Username is the name of the Windows user currently logged in to the computer.

b. Find and right-click the folder, then select Rename.

c. You may add "Old" as you rename the folder.

 

5 . Restart your computer. After that, your IDP should no longer launch, or you may start the process of transferring your IDP to another computer.

 

Moreover, you can also check this article if you're unable to access your QuickBooks: Recover your Intuit Account if you can't sign in

 

You're always welcome to post in the Community space if you have other concerns regarding turning off data protection. We're always ready to assist you anytime.

rschmidt46
Level 1

Turn Off Data Protect

Hello SheandL,

 

I followed all the steps you provided and Intuit Data Protect is turned off.  Consequently, my only company file backups are on a local flash drive.  I am very reluctant to try to re-activate it because I've spent the better part of two days on chats or on the phone with QB tech support and none of the agents was able to diagnose the cause of the problem or effect a solution, even with GLANCE sessions.  It has been elevated to a higher level of support.  Something gets hung up in the application.  The IDP window says that I need to sign out of the last session but clicking on the sign-out button doesn't do anything.  Thus my company file has not been backed up online since January 11th.

 

I'm not sure if you care to respond to this but if you do, please list steps like you did for turning the IDP off.

 

Thanks,

rschmidt

MHSchneider
Level 2

Turn Off Data Protect

I want to turn IDP--totally, completely, permanently.  I NEVER want my company data being uploaded to Intuit.  This feels like a service that delivers negative value, at least to me.  Even when I do all these absurd things, that should not be needed, this virus-like nuisance still shows up as a process running in background. Sheesh...can you please set a switch to disable your so-called Intuit Data Protect self-starting virus.

Brian184
Level 2

Turn Off Data Protect

Totally agree - it's what brought me here.  Casting a company's data out to the cloud should be "opt in", not "if you discover our secret, there is a way to opt out if you can find it."  Classic Intuit.

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