I hear your sentiments, Buynet.

It isn't the kind of experience we want you to come across.

Upon checking, the investigation about disappearing purchase orders is still open. 

If you haven't contacted our support, I'd suggest giving it a try so we can add you as one of the affected users.

You can reach out to them through the  Help menu.

Once everything's good, you can check this reference for more information about Purchase Orders as part of the Accounts Payable (A/P) workflow: The A/P workflow in QuickBooks Desktop.

We appreciate your patience while we're working to resolve this issue the soonest.

This doesn't work if you have Advanced Inventory.  You cannot undo a Closed PO.  We attempted to add dummy $0 dollar part as some had suggested.  It does add the PO back into the ENTER BILLs drop down, but it also adds any ITEM RECEIPTs for the same PO into the BILL drop down list.  Which is odd because you cannot pay off an Item Receipt.  

This has been an ongoing issues for a long time.  We have been on Quickbooks for over 20 years.  Each time I 'upgrade', this same issue happens.  We have Advanced Inventory as well, so some of the fixes pf closing and opening a PO are not an option.  At one time we tried to make sure there are no blank lines on a PO. We would manually review ea PO and non-inventory item, blank lines or notes must be deleted, as item receipts view ea line as something to be added to inventory.  Blank lines at the bottom of the iPO were an issue for a while, the simple act of hitting ENTER would add "invisible product" that never gets received.  These blank lines would not show in the item receipt but create havoc in the 'path'.  We have just updated to the 22.0 version and are in a hosted environment.  Bills, inventory receipts, POs worked fine in 19.0.  This new version is really creating issues for us with regard to the PO not showing to be paid in Bills.     

We have verified and rebuilt and gone through all the steps listed on every post. We couldn't possible re enter all of the POs as our small business has probably outgrown QB, we use it to its fullest capacity.  

Hi king-hose,

First of all, I would like to thank you for being such a loyal customer. I see that this issue has affected your processes and want to be sure that this will be addressed.

I replicated the scenario on my end to see if I get the same thing. Fortunately, mine is working fine. My POs are still showing up in the Open PO report even those with partially received items. I also tried hitting Enter on the transaction pages but couldn't see an added invisible product.

I understand that you've already performed the things we can suggest from here, so I recommend contacting our QB Desktop Support at this point. That way, they can do a screen-sharing session to get more details to investigate this further.

Please leave a comment below if you have questions. Have a good day ahead!

I addressed this with QB support back in 2021.  It has been over  a year since we were "put on the list" as effected users.  Not   This has cause MAJOR issues in our front office.  We have resorted to work arounds and manual processes that have cost us thousands of dollars in wages, unproductive employee hours and who knows what else has slipped through this giant crack QB has left us with to deal with on a daily basis.  I keep reading and hearing about how "all hands are on deck to resolve this"  Yet I can't get an answer other than "it works on our end". I, like many that are having issues, have been with QB for over 20yrs.  up until the .20 release it had worked.  after the update to .20 all hell has broke lose. Obviously this issue is for those that upgraded rather than those that are starting fresh in the 2020 release.  Not once has QB reached out to us to help resolve this issue or at least make an effort to compensate us for all the havoc and head aches.....All we get in return is another renewal bill every year.

I have a new issue now. Whenever we change an item receipt to a bill, quickbooks is re-adding those items back to the po.  So we had 12 of one item on po, we received all 12, once we changed it to a Bill, it changed the po to 36 total on order, with 12 received.  We just caught this last night.  and everything is a mess.  This is going to take weeks to correct, only for it to happen again.

I have had crazy issues with item receipts and bills aligning with the PO's and have found (although not a solution) that if I make sure that the Bill is entered against the PO, never against an item receipt and to enter an item receipt also against a PO and never against an item and to do it in that order, bill first, then item receipt. This helps keep the PO and items and bills aligned. Not sure "aligned" is the correct description. Also, I have noticed that if you correct anything, even the date on the bill, this can mess up the alignment with the PO too. I have had to go back many times and delete the item receipt, delete the bill, close the PO, reopen the PO and go back and do it all over again with entering the bill, then receiving the item, etc. Is a messy process. Hoping that the latest release (V32 0D R5) that I installed today will solve the issues, remains to be seen. Good luck.

I have the latest update on QBD '21 and it looks like it's still messed up. This is a major problem and hasn't been addressed in at least 4 months. When will it be fixed? This is really dissappointing. 

Hello colorchange,

I know you're putting a lot of time and effort to fix it. Still, we'd like to conduct a further examination to see what's going on within your company file. This way, we'll be able to provide details and resolution of your concern. I've tried here on my end and seems it's working fine.  Currently, there's no open investigation concerning the PO. Please contact our Support Team to raise this issue immediately.

You can utilize the Help menu and make sure to give a brief description of your concern. 

Please keep us informed here on how the call goes. Bye for now, and stay safe, colorchange.

I have the same problem, so i tried to delete the first item receipt I made but the po# is still not showing. If you open the purchase order it shows that its open and there are no items received. But when i tried to print the purchase order the print shows that the purchase order says received in full. 

I just started having the same issue today. I received some items against a PO and received a bill for those items and then I am unable to receive the remainder against the PO because it is not available in the list to select for item receipts or bills. When I look at the PO, however, the additional items are still showing not received and not billed. Is this an issue with PO's created prior to an update? Prior to yesterday had never had this problem. Yesterday we were forced to update to R6_27 of Enterprise Solutions: Manufacturing and Wholesale 22.0 Release R6P. This problem occurred on my first attempt to receive against a PO that had previously been partially received.

Reading through the threads, looks like this has been a common QB bug, and it looks like it is back.

Hello, square1 comp.

I'll barge in here and share some more details about the issue regarding the closed line items from a purchase order. 

I see that there is investigation case about the purchase orders. This issue has already been reported to our engineers. At the time of this reply, they're working on a resolution to fix the problem. 

Though, I can share a workaround which will address the issue about the open purchase orders. Here are the steps: 

1. Open the purchase order.
2. Add a new line item. Make sure to remove the amount and the quantity (zero for both columns).
3. Click Save.
4. After saving, right-click on the new line item, then select Delete Line.
5. Hit Save again.
6. Check the open purchase order report for the balances.
    

Let's also contact one of our support agents so they can add you to the list of affected users. This way, they'll be able to get your contact details securely and you would receive updates regarding the purchase order issue. 

Here's how to reach them: 

1. In QuickBooks, press the F1 key.
2. On the Have a Question? window, click the Contact Us button.
3. On the text box, type something like "closed purchase orders are still showing up as open."
4. Proceed with Continue.
5. Choose how you want to reach us (phone or chat).

I'll also include this article if you'd like to review your entries through a variety of reports. The article covers multiple series that helps you familiarize what reports you can run and how to customize them. Check it out here: Understand reports. 

We appreciate your patience as we're working to fix the purchase order issues. In the meantime, do you have any other concerns about your entries? Or do you need help with a specific report? Let me know and I'll hear you out. 

Just to be clear, the problem is not with the closed items, it is with the open items, i.e. those items not yet received.

I tried the work around, and it appeared to fix the problem.

That's exactly what we do to create an item receipt, but frankly I'm FAR more concerned that it doesn't show up in my open PO report. Has anyone figured out a way to find the open POs another way?

What do we need to tell the QB support agent to get added to this specific list? Can you tell me the name of the issue or list in their system to make this process faster? We definitely need to get added to this list!

Thanks for posting here and for letting us know that you’re one of the affected users, Operations_Monkey.

I'd like to provide the specific investigation number regarding this issue and help point you in the right direction for support.

To get you in the loop on the latest updates on the issue, I encourage you to contact our Customer Care Team. You can present this investigation number (INV-34113) to our representative to speed up the process. This way, they'll add you to the list of affected users and notify you via email of the resolution updates.

In the meantime, you can follow the workaround shared by my peer, jamespaul above.

I'm also adding this article below to view how Accounts Payable is used to track the money you owe your vendors and how it works: Accounts Payable workflows in QuickBooks Desktop

We appreciate your patience while we’re working to fix this. Let me know if you have follow-up questions by commenting below. I'm always willing to help. Stay safe!

Thank you for the investigation number, that is helpful.

The A/P workflow is lovely and all, but I'm more worried about what my vendors owe me that I'm currently unable to find by running any reports. Is there a backdoor way to find a list of affected POs? When I run the open POs report, anything that isn't showing up in the item receipts screen is also NOT showing up on the open POs report, meaning I don't have a solid list of what vendors still owe me on partially received orders. This is CRITICAL given the supply chain issues that are creating insanely long back orders that I've been trying to track, and I believed I had it under control, but now I'm worried about how many orders are still open and I have no way to run a report that will generate this information. Please advise if there's any work around other than looking through our thousands of orders from the past few years.

I have found that if I assign a job to the customer and the PO references the Customer (and job from the drop down menu in the PO), then when I run a report "Open Purchase Orders by Job), every item ordered for the job will be listed and show if it is still open. This is also a way to see everything you have ordered for the customer's job or if you have not ordered anything. To see everything, go to customize report and remove the filter for "Received No." Hope it helps! Susan 

This DOES pull up my order that I know isn't showing up on my open PO report, thank you! We are also a retail store, so it doesn't help with stock orders, but those are less urgent anyway, I suppose. This is a huge help, thank you for this!

For your stock you could run an open PO Orders Detail Report, Export to Excel and filter on the PO#. This will show you the items that are on the PO and not received yet. It does seem like there should be a filter in the QB Reporting that would also allow you to do the same but I didn't see an option for doing that in QB.

You could also clean up the exported excel and do your own pivot table but this would be rather time consuming, especially if you are a retail store with many orders to monitor!

I just encountered the same problem.  This worked for me, so hopefully it works for others too.   I opened the PO in question, selected the "Marked As Closed" button, and selected "Save and Close".   I then looked up the same PO, selected the "Mark As Open" button, and selected "Save and Close".  I then tried doing a receipt against the PO, and it appeared the list of available POs for receiving,and I was able to process the receipt for the remaining items that had arrived. 

This work around does not work for me because my PO is from a different period and when I hit save I get I have to enter a closing password to make this change. I will add myself on the list, I hope it gets fixed soon, looks like it's been a year.

I was having the same problem (QB Desktop Manufacturing and Wholesale 24.0), and tried this fix (marking Closed and then Open again) and it fixed the problem.

Seems like this is still a QB bug.

I also experienced this problem with Quickbooks Enterprise Manufacturing and Wholesale 23.0  

The workaround did allow us to receive against that PO with the remainder of the partially received items.  I hope this will not be an ongoing issue and that tech support finds the cause and corrects it.  

At least there is a work around for now. 

QB Tech support: Add me to the list of people who would like updates on the resolution to this issue.  

Thanks!