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beckypeterson113
Level 1

Starting today, every time I log in to QB it is sending a verification code,. is this happening to others?

 
5 Comments 5
MelroseV
QuickBooks Team

Starting today, every time I log in to QB it is sending a verification code,. is this happening to others?

Yes, every user can receive a verification code by enabling two-step verification, @beckypeterson113. Let me share some information about this feature.

 

The code you're receiving can be caused by the two-step verification security feature in QuickBooks Online (QBO). This helps protect your account from unauthorized access by adding an extra layer of protection to verify your identity.

 

If you want to turn off this feature, please note that if you're using the same device, you will not receive a verification code. However, if you're using a new device, you will be prompted to enter a code.

 

Here's how:

 

  1. Sign in to your Intuit account.
  2. From the left menu, select Sign in & security.
  3. Select 2-step verification.
  4. Turn off the Use 2-step verification switch.
  5. Enter your account password, then select Continue.

 

Additionally, you can visit this article to help you update your sign-in details in QBO: Update or change your Intuit Account sign-in information.

 

Keep me posted if you have other concerns or questions about login verification. I’m more than happy to work with you again. Stay safe.
 

SusanBradleyCPA
Level 3

Starting today, every time I log in to QB it is sending a verification code,. is this happening to others?

You aren't understanding the question. Before it only sent a code when the system sensed a new computer or new location. Now it's doing it ALL THE TIME. Can we go back to email address/password and then MFA prompt rather than email address/wait for email to be sent, THEN MFA?
It is slowing me down.

JorgetteG
QuickBooks Team

Starting today, every time I log in to QB it is sending a verification code,. is this happening to others?

Thank you, Susan, for joining this thread and informing us that you're also experiencing this issue.

 

QuickBooks has recently updated its security protocols, which may be causing the frequent verification prompts. These additional security measures, including multi-factor authentication, require a verification code each time you log in to ensure your account’s safety.

 

To help streamline the process, here are a few suggestions:

 

  1. Turn Off Two-Step Verification: You can turn off two-step verification in QuickBooks Online by following the steps provided by my colleague above.
  2. Trusted Devices: Select the Trust this device option when you enter the verification code. It should reduce the frequency of prompts on that device.
  3. Browser Settings: Ensure your browser is set to remember cookies and site data, which helps QuickBooks recognize your device and may reduce the need for repeated verification.
  4. Authenticator App: Consider using an authenticator app for multi-factor authentication (MFA). It can be faster than waiting for an email or SMS. You can set this up in your Intuit account under the Sign In & Security section.

 

Furthermore, you can visit the Secure your Intuit Account and Prevent Lockout with extra verification methods guide. It offers comprehensive instructions on the recommendations mentioned above.

 

These steps will help alleviate the repeated verification requests. If you still encounter problems, you can contact QuickBooks support for further assistance.

 

We aim to ensure you can use the program easily so you can focus on what truly matters. Please let us know if there is anything else we can assist you with regarding login verification. We are here to help 24/7.

SusanBradleyCPA
Level 3

Starting today, every time I log in to QB it is sending a verification code,. is this happening to others?

@JorgetteG 

My browser is set to remember cookies.

I have not cleared the cache file.

So to be clear -- when MFA is on you now require a code to be emailed rather than a password?  "These additional security measures, including multi-factor authentication, require a verification code each time you log in to ensure your account’s safety."  

I do not want to disable MFA.  I am bound by my profession to use MFA.  What I do want is the behavior we had at the beginning of this week where I could log in with an email address/password and then be prompted to add my authenticator code.  What I do not want is to have to wait for a code to be emailed to me.

Clark_B
QuickBooks Team

Starting today, every time I log in to QB it is sending a verification code,. is this happening to others?

Hello there, Susan.

 

I've noticed that you've posted the same concern twice in this forum. Don't worry, my colleague has already provided a solution for bypassing the code and information about Multi-Factor Authentication (MFA), and why it requires a code every time you log in. Please feel free to visit this link: https://quickbooks.intuit.com/learn-support/en-us/account-management/re-login/01/1481423#M86019

 

For future reference, you can check these articles to help you update or change your email address, user ID, password, and other information for your QuickBooks: Update or change Intuit Account sign-in information.

 

I'll always be here, ready to back you up if you have further concerns about MFA every time you log in to QBO. Please let us know any time in the thread, Susan.

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