Bank Error Code 103 - Venmo acct will not connect

I also would like this fixed!!

I understand the urgency of restoring the connection with Venmo in QuickBooks Online, @jadedaut and @prestigeproperty.

Currently, there's an ongoing investigation related to the Venmo connection issue. We assure you that our Product Engineers are diligently working to pinpoint the cause and find a solution. I recommend contacting our phone or chat support to be added to the affected users list. Please provide your name, updated email address, and the investigation number (INV-93253) to receive email updates only when interacting with our live support.

As of now, here's how to categorize online bank transactions and manually upload your bank transactions in QuickBooks Online.

Please reach out if you need anything else. I'm always here to help. Have a productive day!

I am still having the same issues. When can I expect this to be corrected on your end?

I am still having the same issues a week later. When can I expect this to be corrected on your end?

We appreciate you for coming back here, @prestigeproperty, and for prompting us that the issue persists on your end. Let me help you clear things up.

The investigation mentioned by my colleague above is still in progress, and we can't give the exact time frame when this will be resolved. Rest assured, we're doing our best to find a fix to this issue. Once updates are available, you'll be notified through email.

In the meantime, you can read these articles about banking for future use:

• Set up bank rules to categorize online banking transactions in QuickBooks Online.
•  Exclude a Bank Transaction You Downloaded into QuickBooks Online.
• Void or Delete Transactions in QuickBooks Online.

You can always ask follow-up questions if you need anything else. We'll be willing to lend a hand. Take care always.

I too cannot connect my Venmo account, is there any update on this issue?

Thanks for joining this thread, @jmccallion. I recognize the relevance of the streamlined process in connecting your Venmo account to QuickBooks Online (QBO). Let me share some updates and troubleshooting steps to help fix this issue.

If you have encountered the same banking error 103, please know that the investigation process (INV-93253) is still ongoing. Rest assured, our Engineering Team is looking into it and working to implement a permanent solution to connect your Venmo account seamlessly. I also encourage you to contact our Customer Care Team if you haven't already for instant updates about this concern.

If you have seen a different error message, I encourage you to share it with us in this thread so we can further check here on our end and provide the necessary steps to resolve it.

Nonetheless, there are also many possibilities as to why your bank account won't connect. The following scenarios explain why you can't link your bank account:

• The bank may not be a participating bank.
• Your bank might not connect to all types of accounts (for example, personal accounts vs. business accounts).
• The bank is having system maintenance.
• Some banks have multiple names on our list. You might want to check and select the correct one or try all possible bank URLs.

However, if you don't come across any specific error message, I suggest following these troubleshooting steps and connecting your Venmo account from there:

1. Try using a private or incognito browser.
2. Restart your browser.
3. Clear your browser's cache.
4. Use a supported and up-to-date browser.

• Categorize and match online bank transactions in QuickBooks Online
• Set up bank rules to categorize online banking transactions in QuickBooks Online

Please know that you're always welcome to post a reply in this thread if you have any other questions about linking your bank account to QBO. I'll be here, ready to assist you. Have a great day!

You have been giving this same excuse for the last two months. This is not what I am paying for. It is extremely frustrating and inconvenient to manually enter transactions. When are we going to see resolution? Well after tax time? I feel like the cost of this service is not worth the trouble and don't understand why I should have to continue to pay the fees if you are unable to resolve what seems to be a fairly simple issue.

I am having the same issue.  Please help

Hello jgrayson,

It isn't the kind of experience we want you to come across. 

As of now, the investigation with regard to bank error 103 is still ongoing. With that, I suggest contacting our phone support team so they can add you as one of the affected users. Below are the steps to do so.

1. Click the ? Help icon.
2. Go to the Search tab.
3. Click Contact Us.
4. Select Ask about something else.
5. You may type in Bank error 103.
6. Click Continue.
7. Select either Chat with us or Schedule appointment.

Furthermore, I've added these articles as your guide to managing your bank transactions:

• Categorize and match online bank transactions in QuickBooks Online
• Set up bank rules to categorize online banking transactions in QuickBooks Online

We appreciate your patience while we're working to resolve the issue the soonest. Feel free to get back to us whenever you have banking concerns.

This is driving me crazy. I can sporadically manage to successfully link my Venmo account but on the rare occasion this happens, within 5 mins I get an error message to “fix the issue” and I’m right back to error 103 AGAIN.  So almost all of my accounts pay via Venmo so if I can’t link my Venmo and transactions then there’s no point in using this service. I’ve done all the little tricks and I am not uploading my transactions bc that’s a pain and this service is suppose to make my life a little

easier and I’m more frustrated than anything. PLEASE FIX THIS VENMO ERROR 103 error PLEASE 

Hi there, Poolgirl51.

Thanks for joining this conversation. I'm here to share an update about the banking error 103 in QuickBooks Online (QBO).

Our product engineers are actively looking into the underlying cause of the banking error 103 with Venmo in QBO. At present, we do not have a specific timeframe for when this issue will be resolved.

If you haven't already, I strongly recommend reaching out to our Support team so they can include your information on our notification list. This will also assist our engineers in assessing the extent of affected users. You will receive an email once the issue is resolved.

To reach them, you can follow the steps shared by my colleague above or refer to this article: QuickBooks Online Support.

I'm also adding these articles that tackle uploading and categorizing bank transactions in QBO for future reference:

• Categorize online bank transactions in QuickBooks Online.
• Manually upload transactions into QuickBooks Online.

Please post again or leave a comment if you have more questions about banking or anything else, Poolgirl51. I'm always here to help. Take care.

I agree and am actively looking for another service. It’s almost tax time and this is unacceptable. This Venmo issue needs to be fixed.

I have talked and talked and spoke again with yet another agent and still nothing. This is ridiculous. I have told others that if they use Venmo DO NOT GET QUICKBOOKS bc it’s a waste of money if your primary payment method by customers is Venmo bc you all hive the same scripted answers and we are all left still frustrated and paying for a useless service. You are going to start losing customers and fast. What’s the deal? This is what yall do. So fix this PLEASE

I could not agree more. I am so frustrated about this. I can’t understand how this can be literally what they do and they can’t do anything but make the same tired excuses and suggestions. I’m done talking to support. It takes hours out of my day and my time is valuable too. I think they should reimburse every customer for the months they couldn’t connect Venmo bc, for me, this issue alone makes Quickbooks totally useless. I am telling everyone I know not to get Quickbooks bc they have completely dropped the ball.

I have been trying since last October to get Quickbooks and Venmo to work together. Once or twice it has worked, but mostly just causes frustration, now I get emails everytime I log into Quickbooks about a problem.

I would like to Disconnect my Venmo account so it no longer updates. However, your online instructions to disconnect an account do not work:

1. Go to Transactions, then Bank transactions (Take me there).
2. Select the tile for the bank account.
3. Select the pencil ✎ icon, then select Edit account info.
4. Select the Disconnect this account on save checkbox. Note: If QuickBooks is downloading new transactions, you won't see this option. Wait a few minutes for the update to finish and try again.
5. Select Save and Close.

I cannot get to "Disconnect this account on save", as apparent I must be connected to Venmo to do this, and it does not connect.

Please Disconnect my Venmo account, or tell me how to do it. I am also considering getting rid of Venmo, but even that would not work, and then Quickbooks would be trying to connect to an account no longer there.

Please help with this. I should not have to suffer with the same problem this many months without someone being able to resolve it for me.

Thank you

Bob Bare

[email address removed]

Hello there, @heargood.

I appreciate you trying the steps provided in our article to disconnect a bank account in QuickBooks Online. I'll help you resolve the issue of being unable to disconnect the Venmo account.

The stored files in your browser are typically the source of unexpected behavior or failures in QBO. Your cache saves the files from many websites you visit, so you can quickly load the pages the following time. The browsing speed of websites like QBO may be impacted if the cache is retaining too much data.

It's a good idea to check for issues brought on by a full cache when browsing anonymously because doing so prevents the cache from recording your browsing data. You may also try to use other browsers.

• Chrome: Press Ctrl + Shift + N
• Internet Explorer and Mozilla Firefox: Press Ctrl + Shift + P
• Safari: Press Command + Shift + N

If the steps above will not work, you can use supported browsers as an alternative.

If the given procedures are successful, I advise you to clear the cache in your browser to avoid utilizing outdated forms, safeguard your data, and improve the performance of our programs on your computer.

If the issue persists, I recommend contacting our Customer Care team. You can request for a screen-sharing session so they can investigate further the reason of this issue.

Here's how:

1. Sign-in to your QuickBooks Online company.
2. Click Help (?).
3. Choose either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

For future reference, you can read this article to help you reconcile an account in QuickBooks Online: Reconcile an account in QuickBooks Online.

Feel free to click the Reply button below if you have questions about disconnecting an account in QuickBooks Online. I'm always here to help. Have a great day.

How is this error still going on? it has been months, I need this fixed so i can reconcile my accounts.

Hi CJ0, thank you for joining the thread. We understand the urgency of resolving this matter to be able to reconcile your account. 

As we check here on our system, there's an ongoing investigation about the bank error 103 when connecting to Venmo. Our Engineers are aware of this and are currently working on a fix. It would be best if you reach out to our Customer Care Team so they can get your details and add you to the list of affected users. This way, you'll receive an update once a fix is available. We'll write down the steps to get you going:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Click Contact Us and choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

See this article for more details: QuickBooks Online Support.

Once fixed, you can check out these articles on categorizing your transactions and reconciling your account. Doing so will put your transactions in the correct category and avoid any discrepancies in your books:

• Categorize and match online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

We're always here to assist you in connecting your bank accounts to QuickBooks. If you have any other QuickBooks-related questions, please feel free to reach out to us in the Community space. 

Is this still ongoing? I am still seeing this error. 

Hello, vccarter. 

Yes, the investigation is still ongoing, and the ongoing investigation may impact your company. To ensure that your company is appropriately notified and included as an affected user, I recommend contacting our customer support team at your earliest convenience. Our team will be able to provide you with more detailed information on the status of the investigation and any potential impact on your company. They will also work with you to add your company to the affected user list if necessary and provide you with any additional assistance.  

To reach out to our support team, here's how:
 

1. Sign in to your QuickBooks Online company.
2. Click Help (?).
3. Enter your question or topic you need help with. Tap Talk to a human.
4. Press Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

Once the investigation is resolved, keeping your books accurate and up-to-date is essential. Categorizing and matching your bank transactions is crucial in ensuring that your financial records are correct. Once you've completed this step, you can move on to the bank reconciliation process, which will help you identify any discrepancies between your records and your bank's records. This will give you a clear picture of your financial situation and help you make informed decisions about your business.

Your patience is greatly appreciated. Please let me know if you need further assistance. Have a wonderful day!

Absolutely unacceptable. This has been a major issue with QB for months & months...years at this point! We have all been getting error 103 since mid-December. The most recent update said it would be fixed on January 14, yet here were are again, waiting for some fix. This is just so incredibly frustrating that we get charged for QB horrible services every month, yet we all experience this issue over and over again, delaying our ability to reconcile our accounts. I can't finish my 2023 accounting STILL since this has been an issue since mid-December. Please get this fixed or start refunding all of your QB customers for the amount of time & energy we're wasting to use this service!

I'm experiencing the same issue as well. As a self-employed musician, most of my gig payments come via Venmo. If Intuit can't resolve this issue soon, I don't see how I can continue to pay for this service. 

I completely understand the urgency of getting this issue fixed, especially considering the impact it has on your livelihood as a self-employed musician, @thepenelope.

Upon checking our database, the investigation about the bank error 103 when connecting to Venmo is still ongoing. Rest assured, our product engineering team is already working to find a fix as soon as possible. For now, I suggest reaching out to our Phone Support team so you'll be added to the list of affected users. This way, you will be notified via email once a resolution has been made.

You can follow the steps shared by AileneA above on how to contact them. If you're unable to reach out to Intuit through your books, you can get in touch through our website.

Once everything's fine, you can check out these articles to learn how to manage your accounts: 

• Categorize online bank transactions in QuickBooks Online   
• Reconcile an account in QuickBooks Online

We appreciate your patience regarding this matter. Please keep us posted on how it goes in the comments below. If you have other QuickBooks-related concerns, never hesitate to leave a reply. The Community team is always ready to help.