Bank Error code 103

Hey there, Catfishjas03.

Thank you for making sure you've entered the correct login credentials when connecting to your bank. No worries! I am here to help.

You'll get the error 103 when your financial institution won't accept the user ID and password you entered. I'd suggest accessing your bank's website outside QuickBooks to see if you can login without issues.

If the same thing happens, you can refer to this article for more troubleshooting steps: Error 103 or Error 310.

Should you have questions or concerns, please let me know by replying to this thread.

I am following the instruction to correct error 103, it says to select reconnect and enter the bank password ect. I can’t find anything that says reconnect

I have same error with my accont CIBC. HELP! 

i have same error with CIBC bank account! HELP! 

Hello there, @Syro.

Currently, we have an on-going issue where QuickBooks Online users are receiving an error when connecting the CIBC bank. Rest assured that our product engineers are diligently working on a fix.

As a workaround, you may want to consider manually uploading your bank transaction to QuickBooks Online via Web Connect. Please keep in mind that it will most likely cause duplicates once the issue gets resolved where you need to exclude those duplicates.

Here's an article you can read on for the detailed steps and information about Web Connect: How to Upload More Than 90 Days of Bank Transactions.

Also, I suggest contacting our QuickBooks Customer Care so they can add your account to the list of affected users. This way, you'll receive an email regarding the issue once updates become available.

Thank you for your patience as we work for a fix.

This is, I believe, the fourth time this has happened. All is going well, accounts update everyday, and then it stops. It has now been 16 days since an update. I have tried logging in separately to Quickbooks and all is fine. I try and log in to TD Bank, and all is fine. Then when I try to have Quickbooks update, it cannot do it, error 103. Please advise as to what I should do as this is not working. 

Thankyoy

Bill Conconi

This issue has been escalated to our engineers, billconconi.

Our engineers are working their best to have this issue resolved as quickly as they can. I know a workaround to upload your bank transactions in QuickBooks. You can use the WebConnect feature of QBO.

First, you'll have to log in to your bank's website and download the transactions in a file format that QBO supports. Then, you can manually upload them to QuickBooks.

Here are the file formats that QBO supports: 

• Comma-Separated Values (CSV). This may require additional mapping. Please see this article about Importing bank transactions from Excel CSV file to QuickBooks Online for more details.
• Quicken (QFX)
• QuickBooks Online (QBO)
• Microsoft Money (OFX)

Also, I'd suggest contacting our QuickBooks support team so you will be included in the list of the affected users. This way, we can send you an update via email. 

Here's how to contact them:

1. Go to Help (question mark icon).
2. Click Contact us.
3. Enter a brief description of your concern in the How can we help? field and click Continue.
4. Choose which way you want to reach our live agent.

Feel free to get back to the Community if you have other concerns. I'll be around to help.

I have been getting banking connection errors for the CIBC accounts for 21 days. Again constant error code for CIBC 103 everytime I enter the correct user name and password.

I can log into the CIBC online banking website using the same user id and password fine.  But it won't allow sync in QBO.  this is the only bank having issues. I can connect my other clients who use RBC and TD and Scotiabank.

I have disconnected the bank accounts and tried to re-sync to connect and again get CIBC error 103.

Thanks for joining this thread, @tkoni.

I appreciate you trying some tests to resolve the Canadian Imperial Bank of Commerce (CIBC) Error 103 you're getting. I can help you get around with this and share some insights.

I've checked my tools, and I was able to confirm that there's an open investigation about Error 103 with CIBC.

While our banking team is communicating with your financial institution, we'd like to add your account information on our list of affected users. Once added, our engineers will see how widespread this is, as well as any common components between those affected. You'll also get automatic email updates.

To get the details of our new contact directory, you can check this link: Contact the QuickBooks Online Customer Support team.

Thank you for understanding. Let me know how the call goes. I will also get back into this thread once I get an update.

Good day, @tkoni.

I'm updating this post to inform you that the Investigation 28289 is also tagged as closed and resolved. You should no longer have the Error 103 in your QBO.

However, if you're still encountering the error, let's try these recommended steps:

1. From the left menu, click Banking.
2. Under the Banking tab, highlight the Canadian Imperial Bank of Commerce (CIBC) bank.
3. Click the pencil icon.
   
4. Choose Edit sign-in info.
   
5. Enter your credentials and select Update.

That should help you keep going today, @tkoni. Please let me know how it goes or if you have any follow-up questions about banking. I'll be here if you need further assistance. Take care always.

Hello,

I no longer get error code, however, i update the card and password, and i go through the picture verification step, it tries to sync, but just returns me back to the enter your card number and password screen, no error codes.  Tried this 3 times and it just takes me back to the login screen (no error codes or problem with password)

This is still not working.  I go to sync the bank, get to the Card Number/Password screen, do the picture verification, it starts to sync but then returns me back to the card number/password screen, like i did nothing at all.  No errors show (not even 103 error or wrong password/card number)  just back to the login screen

Thanks for getting back to this thread, @tkoni.

Allow me to step in and help provide some additional update about syncing CIBC bank with QuickBooks Online (QBO). 

Since there other users who still encounter this problem, our engineers decided to reopen the investigation to dig deeper as to what’s causing the issue to reoccur. Right now, the status of this investigation is in progress. 

While we're continuing to work on resolving this issue, for the meantime you can download the bank transactions manually from the bank's website and import them into QBO using the WebConnect feature. 

To learn more about the WebConnect feature, you can check this article: How to upload more than 90 days of bank transactions. 

I also  encourage you to reach out to our Customer Care Team to add your account to the list of affected users. This way, you'll be notified of any updates on the progress on the investigation via email. 

Here's how you can contact our customer support:

1. Sign in to your QuickBooks Online company.
2. Select Help (question mark icon) at the top right.
3. Select Contact us to connect with a live support agent.

I appreciate your patience as we work through this. If there's anything else I can do for you, please let me know. I'll be around to help you out. 

I am getting Error code 103 when trying to update my account password. I know the bank no and password are accurate as I can log in through the CIBC website with no issues.

Tony

Go to de web site of CIBC and change your password. My problem is resolved because my password was to long for QuickBook. Change the CiIBC login for a new password with less than a 9 character.  

I am still having issues.  Tried typing in URL and i enter the card number and password, and it returns me back to the enter your card number/password screen.

This is very frustrating.  This has been an ongoing issue for me since Mar 11th .  I can login to the CIBC online bank using same information fine.

No issues with other clients who bank with TD/RBC

I'm sure I'll feel the same way, if I'm with your situation, tkoni.

I'll make sure to pass along the feedback to our engineers so you're able to get the resolution as quickly as possible. I know that you've already tried the recommendation provided above by my colleague, but I would still suggest to keep in touch with our phone support team to re-investigate this.

Here's how:

In your QuickBooks account,click on Help.

Click on the Contact us link.

Enter your questions or concerns and click on Let's talk.

Choose either Start a chat or Get a callback.

We're always here to help if you need more help.

I am unable to connect to my bank.  It's CornerStone in Virginia.  I used to be able to connect.  The bank says they have enabled it on their end.  I am sure this is the right bank:

I am sure I have the right username and password, as I can use those credentials to login at their web interface.

It is frustrating when it appears a browser based program is not functioning correctly. Error 103 typically means the credentials in QBO do not match the credentials the bank has on file. This may be caused by damaged internet temp files or other browser process/function.

These steps will help to identify and resolve the issue when the browser temporary files, or other environment factor, are causing/contributing to the issue.  

Clearing cache files resolves a majority of connection issues. Here is the most basic steps for restoring the banking connection in QBO:

Clear Cache for your browser:

1. Press Ctrl + Shift + Delete buttons in browser to open settings.
2. Verify the Cache is selected.
3. Remove selection from Cookies.

      Note: Do Not Delete Cookies

1. Set the Time Range for "Everything" or "All Time".
2. Click the button to clear button.
3. Close all browser windows.

      Note: All browser windows must be closed to allow the process to complete.

      Verify the process has stopped in the Windows task Manager.  

1. Press Ctrl + Shift + Esc.
2. Review Task Manager for the browser name after clearing cache and closing all browser windows.
3. If present, right click the process and select End Task.

Login to bank website:

1. Manually type the Username and Password.
2. Verify ability to access accounts and view transactions.
3. Logout of bank website.

Login to QBO and update bank information:

1. Login to QBO.
2. Go to Banking.
3. Click Update Now in the message for the account.
4. Manually type the Username and Password.
5. Click the action button to update (next, connect, sign on, etc.).

Other Browser Troubleshooting Steps to Consider.

Turn off Pop-up Blockers in your browser

  Google Chrome

1. In the address bar, go to ‘chrome://settings/content/popups’
2. If enabled, set the Pop-up and redirects to “Allowed”.
3. Close all Google Chrome browser windows.

  Mozilla Firefox

1. In the address bar of the Firefox browser, go to ‘about:preferences#privacy’
2. Scroll down to the Permissions section.
3. Remove the Check from ‘Block Pop-up windows
4. Close all Firefox browser windows.

Turn off Add-ons/Extensions in your browser

  Google Chrome

1. In the address bar, go to ‘chrome://extensions’
2. Make note of state for each of the extensions on the page.
3. Turn off all extensions using the switch in the lower right corner.

      Note: The switch will turn grey when turned off.

1. Verify all extensions are turned off.
2. Close all Google Chrome browser windows.

  Mozilla Firefox

1. Press Ctrl +Shift + A
2. Make note of state for each of the extensions on the page.
3. In the ‘Enabled’ section
4. Click the 3 dot menu button in the upper right corner of each item
5. Select ‘Disable’ to disable the item
6. Verify all extensions are turned off.
7. Close all Firefox browser windows.

Test in Private Browser/Incognito

  In Google Chrome: Press Ctrl + Shift + N

  In Mozilla Firefox: Press Ctrl +Shift + A

Create a New Person in Google Chrome

1. At the top right in the Menu Bar, click the Profile icon.
2. Click Manage people.
3. Click the Add person button.
4. Choose to name the person TEST ACCOUNT then click the Add button.
5. Login to Bank to verify message status.
6. If message appears, clear the message.
7. If no message appears, test account connection in QBO

Hi 

I still cannot sync QBO and CIBC as it says the password is too long in QBO.  I did not realize that you have to have short password with a CIBC account in order to use this feature in QBO.  This is frustration because you want to keep your online banking safe with a LONG STRONG password, yet QBO restricts you from syncing cause "ERROR: Your password is too long" appears and wont let me connect.  QBO needs to fix this ERROR asap to allow for long passwords.  Mine is 15 characters for security and protect.   I am very tired of manually uploading all these transactions.  Please remove the long password restriction you have for CIBC

Glad to have you as part of this discussion, @tkoni,

I hear you and can understand the frustration of not having this function as expected. At the moment, QuickBooks only accepts up to 12 characters for financial institution passwords.

To ensure you're able to successfully connect your account into the program, make sure the password is updated. Reach out to your bank for further assistance with resetting the password.

Once done, establish the connection again in the Banking page through these steps:

1. Go to Banking from the left menu and choose the Banking tab.
2. From there, click the Add Account button.
3. Enter your financial institution’s URL or name on the search box and see the results.
   
4. Select the bank and click Continue. 
5. Follow the on-screen instructions to connect your bank account.

To avoid any errors in the future validate the credentials in the bank website then use it when signing in to online banking. 

If the same issue happens after updating the password, I highly recommend contacting our Support Team to create an investigation for the problem. Here's how to get support:

1. Click the (?) Help menu at the top right section of your QBO Dashboard.
2. Tap the Contact us button.

I appreciate your time today. Please know that the Community has your back and I'm here if you need additional guidance with anything in QuickBooks. Wishing you all the best! Have a lovely day!