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Level 1

Bank Reconciliations are printing just a blank page. HELP!

 
5 Comments
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QuickBooks Team

Bank Reconciliations are printing just a blank page. HELP!

I want to ensure that you're able to view and print your bank reconciliation report, @barbsbiz11.

 

This seems like a browser issue that's occurring. Let's go ahead and do some basic troubleshooting steps to get you back to business.

 

First, let's sign in to your account through an incognito/private window. Sometimes the stored cache for an expended period causes unusual behavior to the browser.

 

Here are the keyboard shortcuts in opening a private/incognito window:

  • Google Chrome: Ctrl+Shift+N
  • Mozilla Firefox: Ctrl+Shift+P
  • Safari: Command+Option+P
  • Microsoft Edge: Ctrl+Shift+P

When you're able to run reports with ease via a private/incognito window, then I suggest clearing the cache. This way, it'll prevent unusual behavior to the browser.

In addition, most printing issues in QuickBooks Online can be resolved by updating Adobe Reader/Acrobat to the latest version. Please refer on this link for the detailed steps on how to do it: How to update, repair, or re-install Adobe Reader/Acrobat.

 

Also, I'm adding this article on how to fix printing issues: Why is my screen blank when printing?

 

This should allow you to print your report for your business needs. Have a great day ahead!

Highlighted
Level 1

Bank Reconciliations are printing just a blank page. HELP!

Nope still not working.

 

Highlighted
Content Leader

Bank Reconciliations are printing just a blank page. HELP!

Thanks for trying out those steps, barbsbiz11.

 

Since the troubleshooting recommendations listed by my colleague above didn't resolve the printing issue, I suggest reaching out to a member of the QuickBooks Support Team. Agents have specialized tools, such as screen-sharing, to take a closer look and determine what's keeping you from printing the reconciliation page. Here's how to contact an agent:

 

1. Click the Help button in the top right corner.

2. Select Contact Us.

3. Enter Support in the field and choose Let's talk.

4. From here you can select to receive a callback at a time that's convenient for you.

 

The following link provides these steps if you ever need them again in the future: https://quickbooks.intuit.com/learn-support/en-us/manage-intuit-account/contact-the-quickbooks-onlin...

 

Please feel free to follow up with me here if you have any other questions.

Highlighted
Level 1

Bank Reconciliations are printing just a blank page. HELP!

Hi, were you ever able to resolve this issue? I am having the same problem. Since I am going into GB through the desktop app, I don't believe it can be a browser issue!

Highlighted
QuickBooks Team

Bank Reconciliations are printing just a blank page. HELP!

Thanks for getting back to us, @Accounting-Jewels.

 

We are already aware of this issue. Our engineers are already investigating and searching for the root cause to provide a permanent fix. I recommend getting in touch with our QuickBooks Online Support Team, so that they can add your account to the list of affected users just provide the investigation number INV-41724. It will also allow you to receive updates via email once the issue has been resolved.

 

Here's how to contact support:

 

  1. Select Help (?) at the top right.
  2. Click the Contact Us button.
  3. Enter "Payroll" in the description box.
  4. Hit Let's talk.
  5. Select Get a callback or Start a chat.

For more contact details, you can visit our support website.

 

Keep me posted if you have other questions. I'm always here to help. Take good care.

 

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