Disputed Charge

Hello @rkhiam :

Enter it into an account like office expense. And then when the refund comes apply the refund to the same account.

lynda

Hello Lynda,

Makes perfect since any thanks. Can I ask if you know of any good tutorials for quick books online? I am using it for my LLC and would love to learn all the features. Much appreciated.

Warmly,

Rami 

You are actually in the right place.   Tutorials are here.  

Happy Sunday!

Lynda

Many thanks Lynda!

On my dashboard, I have an invoice for a job that was disputed.  The disputed invoice was charged back and I wound up sending out a different invoice to the company plus the $25 fee and they paid per check to the new invoice number. How do I remove the disputed invoice from my dashboard? If I delete it, it will throw off the reconciliation of the bank accounts off, per my accountant.

Thanks for joining this conversation, @JMDEMPIRE. Since you've already created another invoice to the company, you can delete the once that's reconciled to avoid duplicates. Then, manually reconcile the ones that you've created and paid. 

To void or delete a transaction, click on the transaction to open for viewing. Select More at the bottom, then choose Delete.

Your reconciliation is now out of balance. Now, you'll need to manually reconcile the transactions that you've created. Here's how: 

1. In the Accounting menu, choose Chart of Accounts. 
2. Locate the account where the transactions deposited, then select View register.
3. Search the transaction, then change the reconciliation status to "R" by clicking on the blank box in the column marked with a checkmark. Once your transaction has an R next to it, it's reconciled. 

To make sure your books are accurate, I'd suggest you consult with your accountant. 

For future reference, read through this article: Unreconcile transactions in QB Online. It helps you learn about how to remove reconciled transactions in QB Online. 

Let me know if you have more questions. We're always delighted to help. 

hello why do i have a dispute on echeck?? Since 6102020 it is now 7 03 2020 

Hi there, chiosreshaping2020.

The Community page is a public forum. With that being said, I'd recommend reaching out to our Phone Support team so we can open your account in a safe environment and investigate the disputed check.

Here's how you can reach out to us:

1. From the ? Help icon, click Contact Us.
2. Enter Disputed check as your keyword.
3. Click Let's talk.
4. Select either Message an agent or Get a callback.

I'm just around the corner if there's anything that I can help. Stay safe!

yes.  I was charged 99.90 on 7/13 which is correct. I signed up for annual backup service  rather than pay month by month

Than on 8/5 I was charged for month  of back up at $9.95

Then on 10/13 I wqs charged $89.95.  Why  I did not initiate anything

help credit my account for the $9.95 and the $89.95

[removed]   [email address removed]

Hello there, tojtax77,

It looks like you're using Intuit Data Protect (IDP) for your annual backup service. This thread is for QuickBooks Online.

Let me route you to our QuickBooks Desktop Team so they can check your IDP subscription. They have tools to pull up your account and verify your plan in a secure environment.

They can also discuss the amounts you've mentioned above and check to see if they can credit them to your account.

You can message us by chatting online with a QuickBooks expert:

• Start a QuickBooks Pro/Premier chat
• Start a QuickBooks Enterprise chat
• Start a QuickBooks Desktop for Mac chat

Or get a call from us. Here's how:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, click Let's talk, and choose a way to connect.

Let me know how the contact goes by leaving a comment below. I'm always right here if you need anything else about the charges.

Can I call to discuss a prior dispute 

Welcome to the Community, @Brian 2.

A direct way to call our QuickBooks Support Team is unavailable. However, you can use the Get a callback feature from the Help menu.

Here's how:

1. Go to the Help menu at the upper right. 
2. Choose Contact Us. 
3. Enter your specific concern in the What can we help you with? box. 
4. Click Let's talk. 
5. Select Get a callback. 
6. Enter your contact information. 
7. Choose Confirm my call.

If you have a case number, you can provide it to help streamline the process. Your case number has the previous agent's notes according to what happened to your issue. This way, you won't be repeating yourself.

For tips and related articles in managing your account, you can check out our QuickBooks Community help website.

Let us know if you have any other concerns regarding using QuickBooks. We're here to help.

I would like to request a credit back on the payroll charged beginning April 2020 up to November 2020 due to non operation in the pandemic we are not have funds to our payroll until this December 2020 as we decided to close our business, hence will be make our final payroll closure 

I understand how this on-going pandemic greatly affects your business, @stc2inc.

Let me share some information about your payroll-related subscription charges.

QuickBooks Online Payroll is subscription-based, including a monthly fee plus an additional per-employee monthly cost. You'd want to make sure to cancel your subscription so you'll not be charged for the monthly recurring fee. So we can further check your billing history, I'd recommend contacting our Payroll Support team. Also, they can further assist you with your credit back request. You're usually eligible for a refund if you purchased QuickBooks within 60 days of the purchase date under our satisfaction guarantee.

Here's how to contact us:

1. Select the Help menu at the top.    

   

2. Go to Contact Us.
3. Enter your brief concern in the box.
4. Press Let’s talk.
5. Select Get a call. 
6. Enter your personal information.
7. Click Confirm my call.   
   

Due to the ongoing pandemic, we have limited expert support staff and reduced our support hours to 6 AM-6 PM PT Monday-Friday. You can browse this article to learn more about the different types of support we offer at Intuit and its availability: Support hours and types.

I'm always around to help if you have more subscription concerns. I'll be here to answer them for you.

My credit card is bweing charged $626.90 for renewal which I did not authorize.

Please remove this charge and confirm removal. 

Hi, Ollie.

Thank you for reaching out to us here on the Community forum. I'll help you with handling the $626.90 charge you've received for renewal.

I need to gather enough information to review this charge. For the security of your account, I can't display your details here on the Community forum. For now, I recommend reaching out to our Support Team for further assistance. A live agent can access your account securely and be able to discuss the charge. If needed and verified, they can also process the removal of the charged amount.

To contact support:

1. Sign in to your QuickBooks Online company.
2. Go to the Help menu.
3. Select either tab to get started:
   • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still choose to Talk to a human.
   • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with support:
     • Start a chat with a support expert.
     • Get a callback from the next available expert.

Please keep in mind that our Support Team is open from Monday to Friday from 6 AM to 6 PM PT and Saturday from 6 AM to 3 PM PT.

On the other hand, you can also review the topics from our help articles for more hints and resources while working with QuickBooks in the future. Here's the link: Help articles, video tutorials, and more.

If you need additional help with unwanted charges, please let me know by adding a comment below. I'm always here to help. Have a good one!

Hi lynda, 

I have received multiple emails for the same charge back... I have uploaded all proof that i have on file but it is still coming to me as a charge back. What can I do in order to show that it shouldn't be a charge back. 

Hello there, @MENDOZA86.

For some reason, you'll need to get in touch with our payments support team. This ensures ensure that your concerns will be addressed in a timely manner. Aside from that, they have appropriate tools that can be used to pull up your account in a secure environment. They are the ones who can further check the email you received and the chargeback. you're getting.
 

Here's how to connect with them:

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us ( Chat with us, Have us call you, or Call us )
   

Check these articles to learn what a chargeback is and what to do if you get one:

• Handle chargebacks and retrieval requests for QuickBooks Payments.
• Prevent future chargebacks.

You can always visit us here if you have any other concerns. I'm here to help. Take care always.

Hi I am closing my company and have only just been working on recondilations. 

I found an entry on my checkbook for two charges by Intuit Payroll Soln.   I had payroll but discontinued in in September after all of my empllyees were terminated. 

 I found one of the charges listed in the merchant account as a chargeback. 

I had an issue with my payroll trying to figure out how to get w2s at the end of the year now that the account has been closed.  This was  at the end of November but the Quickbooks person was not able to resolve it.  I did not authroize them to make any charges to my account.  I since found a solution to that issue.  

Meanwhile, I did not get any correspondence related to a chargeback. 

My office moved since I sold the company and Quickbooks was updated in one place but not with Merchant Services. 

I left phone messages last week and this week and no one calls back.  It states someone will call in 5 minutes but it just never happens.

I would like  refund.  I have not been able to get any explanation as to why these charges are on my account and it is stressful. 

 If there is a charge taken from my checking account it seems incumbant upon Quickbooks to provide an explanation or to provide a credit more quickly than this.

What can I do to find someone to assist with this refund or to straighten this out ?   PS. There is nothing in Camps about the reason for these charge either.  It seems that if this was merchant services related there would be a place in merchant services to show for it or if payroll related it should show up in Camps.

Thanks

Hello there, @lbp1914. It's nice to know that you've found a solution to the concern you had.

I wanted to help you right away with the chargeback. But, we'll need to figure out the correct reason why you're getting a chargeback.
 

With that, I'd still recommend contacting our Support Team since it's important to verify this matter through the help of appropriate tools.

Also, there might be a high volume of calls waiting, and it may take time. To see the most updated support schedule, you can check this link: Support hours.

Here's how to contact them:

1. Go to the? (Help) icon.
2. Click Contact Us.
3. On the How can we help field, enter a brief description of your concern.
4. Click Continue.

Here are some articles that you can read about the chargeback in QuickBooks. It provides answers to frequently asked questions, and we'll know more about handling the chargeback in QuickBooks Payments:
 

• How to handle credit card chargebacks: A guide for small businesses.
• Handle chargebacks and retrieval requests for QuickBooks Payments. 

Just to add, if a payroll subscription is cancelled, the W-2s and other tax forms are no longer available. We can temporarily reactivate your account for a month just to access and file tax forms. 

Let me know if you need anything else, lbp1914. Stay safe.

Hello, i see i have been charged $61.00 last month and also this month too for $61.00.im suppose to be paying $30.00 month subsciption.Please can you tell me what is $61.00 charge coming up for.Thanks.

I know how important your money is to you, particularly during this pandemic, @Bowling2auto. We can work together to fix this.

I'll share some details about subscriptions that went high in QuickBooks Online. This way, I can guide you accordingly. 

We've two reasons why your monthly billing increases. Either you purchased payroll, or you got a promotional discount that expired. Subscribing to payroll has an additional charge since it is an add-on service. The discount is valid from 3 to 6 months and applies to those who opt for the Buy Now option. That's why your billing rate now is increased. To learn where the charge came from and why your bill went high, visit this link: What is this Intuit charge on my credit card statement?. 

In addition, you can contact our Customer Care Team too. They can safely verify your billing statement and find a way to solve the charges. Follow the steps outlined by my colleagues above. Ensure to reach them within our support hours for a swift response. 

See the articles below on how to manage your billing information and print subscription history in QuickBooks: 

• Manage billing, payment, and subscription info in QuickBooks Online
• View your QuickBooks Online payment history

If you have other questions, let me know in the comments section below. I'm glad to assist you again. Take care, Bowling2auto.

I was charged $800.61 on June 8, 2022 and I need to know what this was for.

The charge is on my credit card for Prevatte & Prevatte, PLLC.  I am Becky Prevatte